The top documents tagged [itil framework]

Toolkit Catalog February 2013 - The Art of Service

PinkVERIFY™ V3.1

ITIL Foundations - 200 Sample Questions

ITIL Awareness Training [PPT 747KB]

Notes on Managed Service and Outsourcing Implementation and Management

ITIL V3 Foundation Complete Certification Kit - 2009 Edition

Change Management ITIL

ITIL® INTERMEDIATE LIFECYCLE SS

Introduction to the itsm program at yale why are we doing this august 2011

KTSC Op-Plan04.doc.doc

ITIl® INTERMEDIATE CAPABILITY SOA

Agile Lean Scrum ITIL V2