Customer experience: Multichannel strategy and transforming performance
Adaptive Support using Cognitive Models of Trust Robbert-Jan Beun (UU), Jurriaan van Diggelen (TNO), Mark Hoogendoorn (VU), Syed Waqar Jaffry (VU), Peter-Paul.
Part 3. Where to find disaster information New technologies and disaster information resources.
Advanced Topics In Business Intelligence
Michelle Noyes - Connecting people to knowledge: The foundation for delivering great service
Marius Søberg Norwegian Labour Inspection Authority Lessons from effect assessments.
