SJSU Bus. 142 - David Bentley1 Week 10 - Designing Quality Service (Ch.8) Service vs. Manufacturing, Customer wants, SERVQUAL, Customer benefits, Globalization,
“Partnership Arrangement and Means of Implementation on post-2015 Cambodia Development Agenda”
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall. 8- 1 Chapter 8 Designing Quality Services.
