Achieving Voluntary Compliance: M aking C ourtesy C ommon Presented by the College Civility Committee 2009 Achieving Voluntary Compliance: M aking C ourtesy.
Verbal Judo …AND THE GENTLE ART OF PERSUASION. Tactical language shapes words and meaning to effectively manage people who are under stress. Natural language.
R. Keith Kelsall* Anne Poolet Annette Kuhnl
