4 th International JISC/CNI Conference Service Quality Assessment in a Digital Library Environment Service Quality Assessment in a Digital Library Environment.
Continuity and change: Opportunities and challenges for the future of research libraries in a data-intensive age
Performance Measurement in Academic Libraries Martha Kyrillidou, ARL Steve Hiller, University of Washington Jim Self, University of Virginia EBLIP 4 Workshop.
The LibQUAL+® assessment service for libraries Japan February 2008 Knowing Your Users: Assessment of Library Service Quality International Workshop & Symposium.
“It’s All About U” Forum on Library User Studies
ARL Statistics and Measurement Program Effective, Sustainable and Practical Assessment Martha Kyrillidou Director, ARL Statistics and Service Quality Programs.
LibQUAL+ ® in South Africa Sherrie Schmidt, Arizona State and ARL President Martha Kyrillidou, ARL Stellenbosch, South Africa August 13, 2007 old.libqual.org.
The world’s libraries. Connected. Moving the Past into the Present Special Collections in a Digital Age Libraries Australia Forum, 25 October 2012 #laf2012.
Transitions & Transformations in Research Libraries Towards the Information Ecology Michael Ridley Chief Information Officer (CIO) & Chief Librarian University.
Global Developments in Assessment: LibQUAL+ ® and Beyond… 6th International JISC/CNI Conference York, U.K. July 6-7, 2006 Duane Webster Executive Director.
How to Shape the Future of Research Libraries in the Digital Age? Ho Nam Choi [email protected].
Old.libqual.org fairytale A fairytale about “ 22 items and a box ” presented by Martha Kyrillidou 19-20 January 2004 Glasgow, UK.