The 9H Theory of Everything of Everything Tom Peters/12 September 2010.
First things first …. #1 cause of employee Dis-satisfaction?
In Search of … Excellence?
11. 21 In Search of … In Search of … Excellence? Excellence? Tom? Tom? Food? Food?
“ remember to tuck the shower curtain inside the bathtub ”
Conrad Hilton …
Hard Is Soft (Plans, # s ) Soft Is Hard (people, customers, values, relationships)
Long Excellence ! Tom Peters/16 August 2013 Institute of Internal Auditors/Orlando
