Module 1 Basic Concepts TQM
Fulltext01
Brand Identity
Qc Chapter 1
Mithoo
product decisions
Service Marketing - Love Lock Chapter-14
Perception of customers towards services & products of
. Critically evaluate service quality as a determinant factor for patient satisfaction in gaining patient loyalty
Service quality mmu library
2001 - Brady & Cronin - Some New Thoughts on Conceptuallizing Perceived Service Quality, A Hiierarchical Approach
FQM-Ch 8-service quality management
