WEEK 15A – PROJECT MANAGEMENT (CHAPTER 3) Characteristics, tools, Pert/CPM, critical path, slack calculation, crashing SJSU Bus. 140 - David Bentley1.
SJSU Bus. 142 - David Bentley1 Week 10 - Designing Quality Service (Ch.8) Service vs. Manufacturing, Customer wants, SERVQUAL, Customer benefits, Globalization,
