Ass 2 mis402 gr2
Business letter of complaint ppt.
ch10
Services marketing
Surviving 2009 To Thrive In 2010
Module 4
Service Encounter management Every service encounter is an opportunity to build satisfaction and quality.
Resolve conflicts with/for customers to encourage repeat business 1.08A Handle difficult customers 1.08B Handle customer/client complaints.
Lai Garden
SEM1 1.08 A - Customer Relations
WF SEM1 1.08 A - Customer Relations
