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Ethics and Social Responsibility McGraw-Hill/Irwin Contemporary Management, 5/e Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved.
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8 Copyright © 2005, Oracle. All rights reserved. Parallel Operations in Data Warehouses.
What should you do to demonstrate a customer-service mindset in the following situation: A loyal customer states in a calm tone that she was charged incorrectly.