Attending to the human parts of information systems
Kvetching Kung Fu
5 Most Common Help Desk Mistakes and How to Avoid Them
Customer Service Training. What is customer service? Customer service is: Anticipating and meeting needs Managing and meeting expectations Resolving problems.
DEALING WITH DIFFICULT CUSTOMER Employee should listen patiently and try to stay calm. Give the customer plenty of time to state his/her concerns. Trying.
LESSON 5 : Words Referring to Lessening Pain, Tension, and Conflict
2.05 Difficult Customers
