What should you do to demonstrate a customer-service mindset in the following situation: A loyal customer states in a calm tone that she was charged incorrectly.
1 2.1 Service Components of Customer Service, the Business and Customer.
Ms. Claudia Bogard CGFM Senior Strategist and Customer Service Advocate ATO FAA 202-385-8353 [email protected] Mr. Barry Prokop PMP SSMBB QFDGB ITIL.
