MONTHLY RIDERSHIP AND FINANCIAL PERFORMANCE UPDATE October 17, 2013 RELATED TO AGENDA ITEM W2.
4-1 Lecture 3 Managing in the Global Environment.
1 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Holly Pund Jamia Seifert Nakia Sharp Olga Skiridova.
Customer Relationship Management Managing all aspects of a customer’s relationship with an organization with the goal of increasing customer loyalty and.
MONTHLY RIDERSHIP AND FINANCIAL PERFORMANCE UPDATE October 17, 2013