NILF 2014: The Path to Customer Experience Maturity: Craig Menzies, Principal Analyst, Forrester
Commercial Excellence Forum - Strengthening your value proposition
From Social to sale - Livre blanc - Visioncritical - Juin 2013
Smics2012 brochure
Principlesof marketing 04 [compatibility mode]
Deriving Value From Listening To and Observing Your Customers
Top 10 Lessons Learned About White Papers
Agile Customer Design Research for FInancial Services
Customer Genius TOOLKIT
Using Customer Insights to Shape a Better Retail Experience
Social business deepen engagement with customers partners and employees
Knowledge Strategy Project