P I M Training & Consultancy (Company Profile)
Contact Center Routing Strategies for Improving Customer Experience - Featuring Two Use Cases
N2 Nolla - Service design as a tool for strategy creation
Customer service design 5 changes made to design based on heidi nov 4
Customer service design v4 with partial heidi edits made with script
The Rise of the Multichannel Consumer
SAP Forum 2015 Madrid: Support for Innovation - S/4 HANA and more
Using Social Analytics to Check Your Social Customer Care Blind Spot
Transform Dr Nicola Millard seminar: Net easy and the autonomous customer
Building enterprise apps using force com
Using Predictive Analytics for Customer Intent Mining
