Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin 1 16 Sales Promotion: Intensifying Consideration Key Points:
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 Airline Customer Experience and Passenger Data Management Vijay V Anand Senior Director.
Chapter 12 Customer Services and Retail Selling. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to.
Management Information Systems, Sixth Edition Chapter 11: Business Intelligence and Knowledge Management.
Sponsored by the GLC with the PMI “Quality Specific Interest Group” and the Detroit Chapter of the American Society of Quality “The History and Future.
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