Preparing and Dealing with Social Media Negativity and Activism
Tim Tebow Marketing by Ronn Torossian
Reputation and Crisis Communication 2011
Crisis Communications on the Social Web
Reputation Management
Crisis pr in a digital world sept 2013
Social Media Engagement: Communities versus Crowds
How to Win Friends and Influence People
Top PR Campaign - A History
Reading Tench & Yeomans, Chapter 20, Crisis Public Relations Management.
BVCA Guide to Insurance 2010/11
