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Client protection principles Principle #2 in practice Participant feedback
Principle # 5 – Fair and respectful treatment of clients
Client protection principles Principle #7 in practice The client perspective
Principle #1 – Appropriate Product D esign and Delivery This presentation is made possible by the Smart Campaign
Principle #6 – Privacy of Client Data This presentation is made possible by the Smart Campaign
Principle # 7 – Mechanisms for Complaint Resolution This presentation is made possible by the Smart Campaign