The Smart Campaign – Evolution of Client Protection Principles Isabelle Barres, Director, the Smart Campaign Center for Financial Inclusion at ACCION April.
Client protection principles Principle #2 in practice Participant feedback
Principle # 5 – Fair and respectful treatment of clients
Client protection principles Principle #7 in practice The client perspective
The Smart Campaign – Evolution of Client Protection Principles Isabelle Barres,
Principle #1 – Appropriate Product D esign and Delivery This presentation is made possible by the Smart Campaign
Principle #6 – Privacy of Client Data This presentation is made possible by the Smart Campaign
Principle # 7 – Mechanisms for Complaint Resolution This presentation is made possible by the Smart Campaign
2 1. Client protection principles 2. Principle #1 in practice 3. Participant feedback 4. Tools for improving practice 5. Conclusion and call to action.
2 1.Client protection principles 2.The client perspective on transparency 3.Principle #3 in practice 4.Participant feedback 5.Tools for improving practice.
Principle #2 – Prevention of Over-indebtedness This presentation is made possible by the Smart Campaign
Principle # 4 – Responsible Pricing This presentation is made possible by the Smart Campaign
