1 The Canadian Service Delivery Journey Guy Gordon Executive Director, Institute for Citizen-Centred Service November 2009.
At the Heart of Innovation Innovative Cities Future Health in Innovative Cities Oulu coordination.
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How to Conduct Customer Feedback? Ontario Public Service Management Board Secretariat Training Workshop Rob & Peggy Wong: Add you date and location Rob.
THE NEW PUBLIC MANAGEMENT Values of the New Public Management.
By ERIN Research CITIZENS FIRST 5 National Results 2008.
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1 Achieving Continuous Improvement in Client Satisfaction Brian Marson and Faye Schmidt Service and Innovation, Treasury Board Secretariat of Canada.