Uml Handbook
Empirical Analysis of a Telephone Call Center Anat Sakov Joint work with Avishai Mandelbaum, Sergey Zeltyn, Larry Brown, Linda Zhao and Heipeng Shen Statistics.
Submission to DCITA on the Introduction of a Do Not Call Register
Service Excellence Frankfurt
Dr Phil Richards, Chief Innovation Officer LMN Directors Forum 29/01/2014 Jisc Co-design.
