ITIL - Gestion de Servicos - Soporte y Analisis Operacional
Itil Training & Certification
ITIL Qualification Scheme Brochure v2.0
Syllabus Itil Osa v2011 English 201301v5.4
Itil qualification scheme_brochure_v2.0
The ITIL Intermediate Qualification Service Offerings and Agreements Certificate Syllabus v5.3
ITIL Intermediate Course: ST Student Handbook (Workbook_r3.2.0)
ITIL Intermediate Course: OSA Student Workbook( Spanish)
ITIL Intermediate Course: SD Student Handbook (Workbook_r3.2.0)
ITIL Intermediate Course: PPO Instructor Guide_r3.2.0
ITIL Intermediate Course: SOA Student Handbook (Reference material_r3.2.1) (Portuguese)
