Slide © 2007 by Christopher Lovelock and Jochen Wirtz Services Marketing 6/E Chapter 8 - 1 Chapter 8: Designing and Managing Service Processes.
Services Marketing Slide © 2010 by Lovelock & Wirtz Services Marketing 7/e Chapter 8 – Page 1 Chapter 8: Designing and Managing Service Processes.
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Service Marketing - Love Lock Chapter-08
Processes
Copyright © 2008 Pearson Education Canada Services Marketing, Canadian Edition Chapter 8- 1 Chapter 8 Designing and Managing Service Processes.
