Preparing Bad-News Messages Chapter 7 Lecture Slides.
Delivering Bad-News Messages Business Communication, 15e Lehman and DuFrene Business Communication, 15 th edition by Lehman and DuFrene Copyright 2008.
1 Chapter 11 Negative News David Gadish, Ph.D.. Ch. 11, Slide 2 Goals in Communicating Bad News To make the reader understand and accept the bad news.
Ch10 Negative News
Includes material from Guffey text Ch 11 Sensitive Messages.
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