1. Readability
Business Writing Skills[1]
The Basics of Plain Language © 2005 William H. DuBay.
3Q2008 Writers Workbench Better Writers through Instructional Computer Feedback Rated #1 2006, 2007, 2008, 2009 Writing Enhancement Software by Top Ten.
Communication skills for engineering project teams Steve Dyson .
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Courtesy
Expressing a Book's Audience Within Your Metadata, presented by Patricia Payton, Chair of the BISG Metadata Committee Common Core Working Group and Senior Manager of Publisher Relations
Real applications of formulas