The path towards pervasive computing
Corporate Communications
RISD Media Group — Designing Ourselves
National University Specialization in Mobile Marketing and Social Media
Iran 09 (1971)
De-Mystifying Social Media For Franchise
Snapshot Customer Service (May 2010: links and data may be outdated)
Archives accreditation standard discussion draft jan 2012
Documenting and Communicating Impact
Marketing Essentials: Public Relations/Earned Media & Social Media/Owned Media Strategy
Business Networking 2.0: How to increase contacts, leads & opportunities
Finding & Closing Business with the Social Web