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PHYSICAL Customer Experience 75% of retailers will put tablets and smartphones in associatesâ hands to assist customer in the store. 2/3 rds of retailers have plans to replace…

Focus on customer experience to drive 5x more revenue growth! B2B leaders who joined the digital revolution have outpaced their peers. The business impact is clear: Scenario…

1. State of Customer Experience 2015State of Customer Experience 2015 Primary Intelligence reached out to Customer Experience (CX) leaders from around the world to understand…

JULY 2013 | © Copyright 2013. Bloomberg L.P. All rights reserved. RESEARCH REPORT | Customer Experience RESEARCH REPORT | Customer Experience We asked top experts and…

-Caroline, Impact Manager @ SeeClickFix -public network that connects neighborhoods with local governments -connect by routing reported neighborhood concerns to the right…

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1. The Long Road to the Customer Enterprise technology sales has evolved over three eras. Today, best-in-breed sales organizations are focused on the customer. Oh how far…

Harvard Professor Shoshana Zuboff said that every century or so, fundamental changes in the nature of consumption create new demand patterns that existing companies can’t…

stuartjdavidson.com http://stuartjdavidson.com/social-media-customer-service/ Using Social Media For Customer Service [Infographic] Customer service is a fundamental activity…

PowerPoint Presentation (239) 331-7055 [email protected] CustomerFinderMarketing.com CustomerFinderMarketing.com [email protected] | (239)…

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1. C A S E S T U DY Read the full case study & more at: uniface.com/customer-stories Uniface converted all necessary input forms into web forms High level of re-use with…

5 Ways GanedenBC30 Promotes Customer Trial & Retention Chances are, statistics like these arenât new to you and yet youâre probably still looking for creative and effective…

1. In Primary Intelligence’s annual report on the State of Customer Experience (CX), global CX leaders provide their feedback on how they’re implementing and leveraging…

1. 1Customer IntelligenceBuild deeper and more effective customer relationshipsPascal LyHead of Digital Customer Experience@pascal_ly_/in/pascally 2. 2Confidential Property…

1. We power marketing.™ How Telecom Companies can Build Stronger Customer Relationships Boosting Marketing Efficiency and Winning New Revenue by Delivering a Richer, Individualized…