SMU 3rd SEM Syllabus

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(I) Research Methodology Subject Code - MB0034 Unit 1: An Introduction to Research • Meaning of research • Purpose of research • Types of research • Significance of research in Social and Business Sciences Unit 2: Selection and Formulation of a research problem • Choosing the problem • Review of literature • Formulating the problem • Criteria of a good research problem Unit 3: Hypothesis • Introduction • Meaning and Examples of hypothesis • Hypothesis tested • Types of hypothesis • Null hypothesis • Formulation hypothesis • Need for having a working hypothesis • Problems in formulation of hypothesis • Testing of hypothesis. Unit 4: Research Design • Meaning • Needs of research design • Components of research design • Different research designs Research design for studies in commerce and management Unit 5: Case Study • Meaning • Assumptions of case study method • Advantages and disadvantages of case study method • Making case study effective • Case study as a method of business research Unit 6: Sampling • Meaning • Advantages • Sampling procedure • Characteristics of good sample Methods of sampling Unit 7: Sources of Data • Primary sources of data • Advantages and disadvantages of primary data • Methods of collecting primary data • Secondary sources of data • Advantages and disadvantages of secondary data • Classification and sources of secondary data. Unit 8: Observation • Meaning • General characteristics of observation method • Process of observation • Types of observation • Prerequisites of observation • Advantages and limitations of observation • Use of observation in business research Unit 9: Schedules and Questionnaire • Meaning • Types • Process of data collection • Importance of questionnaire • Distinction between schedules and questionnaire Unit 10: Interview • Meaning • Types of interviews • Approach to the interview • Qualities of interview • Merits and demerits of interview method

Transcript of SMU 3rd SEM Syllabus

(I) Research Methodology Subject Code - MB0034

Unit 1: An Introduction to Research• Meaning of research• Purpose of research• Types of research• Significance of research in Social and Business SciencesUnit 2: Selection and Formulation of a research problem• Choosing the problem• Review of literature• Formulating the problem• Criteria of a good research problemUnit 3: Hypothesis• Introduction• Meaning and Examples of hypothesis• Hypothesis tested• Types of hypothesis• Null hypothesis• Formulation hypothesis• Need for having a working hypothesis• Problems in formulation of hypothesis• Testing of hypothesis.Unit 4: Research Design• Meaning• Needs of research design• Components of research design• Different research designs• Research design for studies in commerce and managementUnit 5: Case Study• Meaning• Assumptions of case study method• Advantages and disadvantages of case study method• Making case study effective• Case study as a method of business researchUnit 6: Sampling• Meaning• Advantages• Sampling procedure• Characteristics of good sample Methods of sampling

Unit 7: Sources of Data• Primary sources of data• Advantages and disadvantages of primary data• Methods of collecting primary data• Secondary sources of data• Advantages and disadvantages of secondary data• Classification and sources of secondary data.Unit 8: Observation• Meaning• General characteristics of observation method• Process of observation• Types of observation• Prerequisites of observation• Advantages and limitations of observation• Use of observation in business researchUnit 9: Schedules and Questionnaire• Meaning• Types• Process of data collection• Importance of questionnaire• Distinction between schedules and questionnaireUnit 10: Interview• Meaning• Types of interviews• Approach to the interview• Qualities of interview• Merits and demerits of interview method• Interview techniques in business researchUnit 11: Processing data• Checking• Editing• Coding• Transcriptions and Tabulation• Data analysis• Quantitative and qualitative analysisUnit 12: Report writing• Types of reports• Contents; Styles of reporting• Steps in drafting reports• Editing the final draft• Evaluating the final drafts

(II) Legal Aspects of Business Subject Code - MB0035

Unit 1: Law of Contract• Introduction• Law of Contract – Indian Contract Act 1872.• Offer or Proposal• Acceptance• Contractual Capacity• Free Consent• Consideration• Privity of Contract• Lawful Object

Unit 2: Discharge of Contract• Introduction• Ways of Discharge of Contract• Remedies for Breach

Unit 3: Contract of Indemnity and Guarantee• Introduction• Contract of Indemnity• Contract of Guarantee

Unit 4: Negotiable Instruments Act• Introduction• Negotiable Instruments Act• Definition & Features• Parties to Negotiable Instruments• Negotiation of Negotiable Instruments• Dishonour and Discharge

Unit 5: Companies Act• Introduction• Companies Act, 1956• Types of Companies• Formation for a Company• Share Capital• Company Management• Meetings

Unit 6: Information Technology Act 2000

• Introduction• Overview of the Act• What does IT Act enable?• Why Cyber Law in India?

Unit 7: Arbitration and Conciliation Act 1996• Introduction• Scheme of the Act• Objectives of the Act• Power of Judicial Authority to Refer Parties to Arbitration• Composition of Arbitral Tribunal• Jurisdiction of Arbitral Tribunals• Conduct of Arbitral Proceedings• Award• Conciliation• Mediation• Negotiation

Unit 8: The Consumer Protection Act, 1986• Introduction• Rights of Consumers• Consumer Complaint• Unfair Trade Practices• Restrictive Trade Practices• Consumer Disputes Redressal Agencies• Consumer Protection Councils

Unit 9: The Shops and Establishments Act• Introduction• Scope and Coverage of the Act• Provisions Relating to Shops• Provisions Relating to Establishments• Obligations and Rights of Employers and Employees

Group I – Finance

(I) Security Analysis and Portfolio Management (Subject Code - MF0001)

Unit 1: Investment – A Conceptual Framework• Introduction• Meaning of Investment• Financial and Economic Meaning of Investment• Investment and Speculation• Investment and Gambling• Significance of Investment• Features of an Investment Programme• The Investment Process• Risks of Investment• Common Errors in Investment Management• Qualities of a Smart InvestorUnit 2: Investment Environment• Introduction• Financial Market• Money market – features and composition• Capital Market – features and composition• Stock Exchanges: NSE , BSE and OTCEI• Stock Market Indices• Money Market Instruments• Capital Market Instruments• Financial Derivatives• Financial IntermediariesUnit 3: Fundamental Analysis• Introduction and Meaning• Factors to be considered in Economy Analysis• Economic Forecasting and Technique• Leading Coincidental and Lagging Indicators• Industry Analysis• Industry Growth Cycle• Factors Affecting Industry Performance• Practical Exposure of an Industry Analysis• Techniques of Industry Analysis• Company Analysis• Need• Factors to be Analyzed in Company Analysis• Chemistry of Earning• Case Study – for Company Analysis• Examples of Company Analysis• Intrinsic Value of SecuritiesUnit 4: Technical Analysis• Meaning and Basic Tenets

• Tools of Technical Analysis• Dow Theory• Charting as a Technical Tool• Important Chart Formations or Price Patterns• Fundamental and Technical Analysis – A Comparison• Technical IndicatorsUnit 5: Efficient Market Hypothesis• Introduction• Concept “Efficient Market”• Random Walk Theory• Assumption of Random Walk Theory• Random walk and Efficient Market Hypothesis (EMH)• Forms of Market Efficiency• Empirical Tests of EMH• Misconception about EMH with Answer• The Random walk model – Technical Analysis and

Fundamental Analysis.• Implication of EMH on Security Analysis and Portfolio Management• Critique of EMHUnit 6: Bond and Share Analysis and Valuation• Introduction• Elements of Investment• Basic valuation Models – Fundamental Approach• Valuation of Bonds or Debentures• Price-yield Relationship• Risks in Debt• Duration of Bonds• Duration and Immunization• Bond Portfolio Management• Value of Preference Share• Equity Valuation• Equity Portfolio ManagementUnit 7: Portfolio Management – Risk and Return• Introduction• Concept of Portfolio and Portfolio Management• Concept of Risk and its types in Portfolio Management• Risk Diversification• Measurement of Portfolio Return.• Measurement of portfolio risk

• Optimal PortfolioUnit 8: Markowitz Portfolio Selection Model• Introduction to Concept Portfolio Analysis and Diversification of Risk• Assumption of Markowitz Model• Efficient Frontier or Set• Choosing Optimum Portfolio as per Markowitz• Markowitz Diversification and Parameters• Dominance Criteria and Corner Portfolio• Modification to Efficient Frontier (Leveraged Portfolio)• Criticism to Markowitz Model• Solved ProblemsUnit 9: Sharpe: The Single Index Model• Introduction• Measurement of return on a individual stock• Measurement of Portfolio Return.• The Characteristic Line• Measurement of Individual Stock Risk• Measurement of Portfolio Risk• Portfolio Risk Components and Risk Diversification• Measurement of Return on an Individual Stock using Regression Equation• Optimal Portfolio – Cut off RateUnit 10: Capital Asset Pricing Model (CAPM)• Introduction and Assumptions of CAPM• Separation Theorem• Market Portfolio• The Efficient Set or Frontier• The Capital Market Line (CML)• The Security Market Line (SML)• Inputs required for applying CAPM• Adjusting Historical Beta• Other Approaches to Beta Estimation• Market and Non-market Risk• Selected ProblemsUnit 11: Factor Models and Arbitrage Pricing Theory

• Introduction• Single Factor Model and Variance• Two Factor Model and Variance• Practical Exposure to Factor Models• Arbitrage Pricing Theory (APT)• Principle of Arbitrage or Arbitrage Theory• Graphical Representation of APT• Model of APT• Assumptions of the Model• Practical Exposure• Extension of Arbitrage to Two Factor Model• Selected ProblemsUnit 12: International Portfolio Investments• Introduction• Foreign Portfolio Investment: As an Alternative Source• Investment Avenues to Foreign Portfolio Investors− Country Funds− American Depository Receipts− Global Depository Receipts• International Equity Indices• Emerging Markets• International Diversification• Risk and Return from Foreign Investing• International Listing

(II) Mergers and Acquisitions Subject Code - MF0002

Unit 1: Introduction• Meaning

• Types and characteristics• Motives behind mergers• Theories of mergers operating, financial and

managerial synergy of mergers• Role of industry life cycle• Value creation in horizontal, vertical and conglomerate mergers – change forces contributing to M & A activitiesUnit 2: M & A – A strategic perspective• Merger Process• Five-stage model -due diligence (detailed discussion)• Methods of financing mergers-Cash offer, Share exchange ratio• Mergers as a capital budgeting decisionUnit 3: Corporate restructuring• Meaning and Definition• Different methods of restructuring joint ventures• Sell off and spin off• Divestitures• Equity carve out• Leveraged buy outs (LBO)• Management buy outs• Master limited partnerships• Employee stock ownership plans (ESOP)Unit 4: Valuation• Meaning and valuation approaches• Discounted cash flow valuation• Relative valuation• Valuing operating and financial synergy• Valuing corporate control• Valuing of LBOUnit 5: Process of merger integration• Organizational and human aspects• Managerial challenges of M & A

Unit 6: Accounting for amalgamation• Pooling of interest method

• Purchase method• Procedure laid down under Indian companies act of 1956Unit 7: Take over defenses• Financial defensive measures• Coercive offers and defense• Anti-takeover amendments• Poison pill defenseUnit 8: Legal and regulatory frame work of M & A• Provisions of Company’s Act 1956,• Indian Income Tax act 1961• SEBI take over code, Provisions of Competition Act.

(III) Taxation Management Subject Code - MF0003

Part A: Direct TaxesSection 1 - Income Tax and Corporate tax

Unit 1: Basics of taxation management

• Tax planning, Tax management and tax costing• Tax avoidance and tax evasionUnit 2: Basic concepts of Income tax• Taxable event under Income Tax Act

• Incidence of income tax- tax management and planning• Residential status- tax management and planningUnit 3: Different sources of income• Categorization of income as per Act• Agriculture income• Excluded/exempted incomeUnit 4: Remuneration to employees and tax planning• Salaries-important provisions of the Act,• Tax planning and management as to salaries − by employees − by employersUnit 5: Income from business or profession• Important provisions as to business/professional income − deductible expenses − depreciation − deductions from income − set off and carry forward of losses• Tax management and planning as to business incomeUnit 6: Other sources of income• Rental income• Capital gains• Income from other sources-Unit 7: Corporate Tax Management• Computation of income• rates of taxes, surcharge and cess• interest, advance tax and refunds,• Tax Collection and deduction at source• Returns and due dates of filing of these Returns

Section 2 -Fringe Benefit Tax

Unit 8: Basic concept of FBT• Definition of terms• Incidence of taxUnit 9: Tax management as to FBT• Rates for FBT• Method of payment,

• Returns and forms

Part B: Indirect TaxesSection 3 - Customs Law

Unit 1: Basic concepts of Customs Law• Taxable event,• Types of dutiesUnit 2: Classification and valuation• Meaning of classification• Principles of classification• Valuation-rules and methodsUnit 3: Exemptions Draw Back, Incentives• Exemptions under Customs Law• Duty Drawback• Export incentives

Section 4 - Central Excise Law

Unit 4: Basic concept of Central Excise Law• Taxable event,• Definitions of terms used in the ActUnit 5: Valuation and Classification• Rules of classification• Rules as to valuationUnit 6: Cenvat Credit• Meaning and nature• Method of obtaining cenvat credit• Tax management and planning as to cenvat creditUnit 7: Special provisions applicable• SSIs and central excise• Exporters and central excise

Section 5 - Service Tax

Unit 8: Basic concepts Service Tax• Taxable event• Important terms defined in the ActUnit 9: category of taxable services• Important categories• Exemptions under each category• Tax planning areas

Unit 10: Tax Management under service tax• Rates of taxes• Returns to be furnished• Due dates for filing of returns

Section 6 - VAT and CST

Unit 11: Basic concepts of VAT and CST• Taxable event in VAT and CST• General terms used in VAT and CST• VAT credit –meaning and natureUnit 12: Tax management under VAT and CST• Procedures as to registration under VAT and CST• Method of tax payments,• Forms and Returns under VAT and CST

IV Internal Control & Audit Subject Code - MF0004

Unit 1: An Introduction to Internal Control• Internal control-meaning & scope• Framework, principles of internal control• Features , components of internal control• SOX, COSO and COBIT and other benchmarks as to internal control

Unit 2: Techniques of Evaluation of Internal Controls• ICQ and ICEQ• Flow-charts• Other techniquesUnit 3: Practical Application of Internal Controls in Business

• Internal control for–purchases• Internal control for sales• Internal control for cash and bank transactions• Internal control for fixed assets• Internal control for inventory• Internal control for payrollUnit 4: Financial Reporting and Internal Control• Provisions of Companies Act• Corporate Governance Code of SEBI of India• SOX and internal control• Other financial reporting standards as to internal controlUnit 5: Accounting Standards and Internal Control• GAAPs and financial reporting• Indian GAAP and Accounting Standards of ICAI• International Accounting StandardsUnit 6: Basics of Audit• Meaning, nature of audit• Significance of audit• Internal audit -meaning and features• Comparison of internal audit with Statutory audit• Management consultancy and audit• Investigation and audit• Types of audit

Unit 7: Standards as to Audit• Accounting Standards and Audit• Auditing Assurance Standards• Qualities of an auditorUnit 8: Audit Evidence• Meaning and nature

• Techniques for obtaining evidence• Audit Procedures-Compliance and Substantive Procedures• Materiality and audit risks• Audit techniques• Analytical procedures- use of ratio analysis in auditingUnit 9: Sampling in Audit• Need for sampling• Sampling risks• Sampling plans• Sampling methodsUnit 10: Frauds and Errors• Meaning and types of errors• Meaning and types of frauds• Responsibility for fraud or error• Symptoms of frauds• Management fraudsUnit 11: Investigations and Special Audits• Meaning and types of investigations• Companies Act provisions• Forensic accounting and investigationsUnit 12: Audit Reports• Types of audit reports• Contents of audit reports• Significance of audit reports• CARO-its contents and importance.Unit 13: Audit Practice Management• Audit- plans• Audit programmes• Documentation of audit• Quality aspects of audit

Group II - Marketing(I) Sales, Distribution and Supply Chain Management Subject Code - MK0001

Unit 1: Personal selling and sales management overview• Sales management and the business enterprise• Sales management, personal selling, salesmanship• Setting personal selling objectives• Determining sales related marketing policies

• Formulating personal selling strategyUnit 2: Organizing the sales department• The effective sales executive• The Sales organization• Sales department relations• Distributive network relationsUnit 3: Sales force management

• Personal management• Recruiting sales personnel• Selecting sales Personnel• Sales personnel training programmes• Motivating sales personnel• Compensating sales personnel• Managing sales expenses• Sales meeting and sales contestsUnit 4: Directing and controlling sales efforts• The sales budget• The Quotas• Sales territories• Sales control and cost analysisUnit 5: Logistics of distribution• Logistics and its importance• Communication and logistics• Functions of logistics management• Customer services, Demand forecasting, inventory management, materials handling, Order processing, packaging, traffic and transportation, Warehousing and storage• Application of technology in logistics and channel information systems• Process of logistics• Strategic management in logistics• Domestic and global challenges of logistics

Unit 6: Channel management• History of marketing channels• Policies of marketing channels• Designing marketing channels• Assessing channel performance• Marketing channel integration and Hybrid channel systems

• Recruiting channel partners and criteria• Motivating and evaluating channel members• Managing channel relationships• Conflicts of channel managementUnit 7: Recent Trends in channel management• Wholesaling• Retailing• Ethical and social issues in Sales and distribution managementUnit 8: Introduction to supply chain management• Meaning and definition of supply chain• Components of supply chain• Schools of thoughts• Process of supply chain management• Objectives of supply chain managementUnit 9: Planning and designing supply chain• Supply chain integration• Forecasting in supply chain• Managing demand and supply• Network designUnit 10: Coordination in supply chain• Partnering in supply chain• Obstacles in supply chain coordination• Managerial leverages to achieve coordination• Outsourcing and supply chain• Supply chain performanceUnit 11: Issues regarding information technology and supply chain• IT and supply chain• E-business and supply chain

(II) Consumer Behavior Subject Code - MK0002

Unit 1: Understanding consumer Behavior• Meaning and Definition• Application of consumer behavior knowledge to marketing• Why study of consumer behavior in marketing• Areas of study under consumer behaviorUnit 2: Consumers and market segmentation

• Definition of market segmentation• Bases for market segmentation• Criteria for effective market segmentation• Strategies of market segmentationUnit 3: Environmental influences on consumer behavior• Cultures• Subcultures

• Social class• Life stylesUnit 4: Influence of group on consumer behavior• Social group• Reference group• FamilyUnit 5: Individual determinants of consumer behavior• Motivation• Perception• Learning• Attitudes• Personality• Self concept etcUnit 6: Consumer Decision process• Defining consumer Decisions• Consumers as decision makers• Consumer Decision making process• Consumer decision models − Howard-Sheth Model of Buying Behavior − The Nicosia Model − Engel-Blackwell-Miniard model. − Post purchase behavior

Unit 7: Consumer research• Introduction• The process of consumer research• Managerial application of consumer research in marketingUnit 8: Diffusion of innovation

• Concept of diffusion• Process of innovation diffusion• Managerial applicationsUnit 9: Consumerism• Introduction• Consumer safety• Choice• Redress• Environmental concerns and green marketing• Consumer privacy• Business response to social and ethical issuesUnit 10: Business buyer behavior and decisions• Nature of business buying behavior• Business buying process• Factors influencing business buying behavior• Segmentation of business markets

(III) Retail Marketing (2 Credits) Subject Code - MK0003

Unit 1: Understanding retailing• Meaning, definition, Scope of retailing• Importance of retailing• Evolution of retailing• Retail environment• Consumer behavior in retail context• Retailing and market segmentationUnit 2: Retail Institutions• Theories of institutional change

• Types of retailersUnit 3: Retail market strategy• Meaning• Developing competitive advantage − Physical facilities, Merchandising, Pricing, Promotion, Patronage, - Service• Strategic positioning − Operations, Logistics, Market research, Financing, Technology

• Retail Strategic planning process• Retail organization, management and human resource policiesUnit 4: Retail store management• Store management• Site selection, approaches to site selection• Store layout, Design and visual merchandisingUnit 5: Merchandise Management• Selecting merchandising and vendors• Merchandise budget• Sales forecast• Inventory planning• Assortment planning• Merchandise management and control• Purchasing systems• Merchandise purchasing

Unit 6: Merchandise Pricing• Objectives of retail pricing• Determinants of retail price setting• Pricing strategies and practices• Price setting methods• Legal issues in retail pricingUnit 7: Retail control• Analyzing performance in retail store

• Budgeting• Accounting records and systemsUnit 8: Information technology and retailing• The role of information• Sources of information• Retail information systems• Data mining• Data warehousing and business intelligenceUnit 9: Latest trends in retailing• Non store retailing etcUnit 10: Contemporary issues in retailing• Legal and ethical issues in retailing• Careers in retailing

(IV) Marketing Research Subject Code - MK0004

Unit 1: An overview of marketing research• Meaning, Definition, and terminologies• The function of marketing research• Information and decision making• Marketing information systems• Marketing decision support systems• Types of research, areas of research etcUnit 2: The research process and design• Nature• Steps in research design process• Potential errors affecting the research design

Unit 3: Sources of research data• Primary data and its types• Secondary data and its types• Commercial surveys, audits and panels• Survey research• Experimentation and experiment environmentUnit 4: Measurement techniques in marketing research• The concept of measurement• Scales of measurement• Components of measurement• Measurement accuracy

• Measurement development• Questionnaire design• Direct response attitude scales• Derived attitude scales• Observation and psychological measuresUnit 5: Sampling and data analysis• The sampling process• Sample size determination• Hypothesis and its testUnit 6: Issues and techniques of quantitative data analysis• Cross tabulation• Multiple regression• Perceptual mapping• Conjoint analysis

Unit 7: Writing a research report• Preparing the research report and approaches to research report• Preparing oral presentation• Reading research reportsUnit 8: Ethical issues in marketing research• Nature• Corporate espionageUnit 9: Contemporary issues in marketing research• Role of marketing research in industry

• Ethical issues- code of conduct, data-protection act• Role of agency and client• Role of in-house researcher

Group III – Human Resource Management(I) Manpower Planning and Re-sourcing Subject Code - MU0001

Unit 1: Introduction to Human Resource Development Practices

• Introduction• Factors That Drive Best Practices In Human Resource Management• Key HR Elements And ResourcesUnit 2: Human Resource Accounting• Introduction• Meaning and Definition of Human Resource Accounting• Basic Premises of Human Resource Accounting• Significance of Human Resource Accounting

• Objectives of Human Resource Accounting• Advantages of Human Resource Accounting• Aspects/Methods of Human Resource Accounting• Human Resource Value Accounting (HRVA)• Objections to Human Resource Accounting• Human Resource Accounting in India• Controlling Costs of ManpowerUnit 3: Manpower Planning Functions and Forecasting Techniques• Introduction• Meaning and Definitions of MPP

• Steps in Manpower Planning• Manpower Planning Objectives• Manpower Planning Strategies• Manpower Planning Functions• Manpower Planning Process• Barriers to MPP• Manpower Forecasting Techniques• Manpower Planning Practices• Barriers to Manpower PlanningUnit 4: Recent Trends in Manpower Planning and Development• Introduction• Knowledge Management• Tactic Knowledge vs. Explicit Knowledge

• Individual Knowledge Conversion Process• Organizational Knowledge Creation Process• Cross-leveling Knowledge• What is Knowledge Management?• Knowledge Management Process• Benefits of Knowledge Management• Virtual Organization and HRM• Characteristics of Virtual Organizations• Human Resource Trends in Virtual organizations• Learning Organizations• What is Emotional Intelligence?• Use of Computers and Internet• Information System Applications in Human Resource

ManagementUnit 5: Re-sourcing Strategy• Introduction• Components of Re-sourcing Strategy• Scenario Planning• Estimating Future Human Resource Requirements• Labour Turnover - Methods of Measurement - Reasons for Turnover - Cost of Labour Turnover• Action Planning• Contribution of HR to Develop the Resource CapabilityUnit 6: Talent management

• Introduction• Definition of Talent Management• Elements of Talent Management• Creating Best Place to Work• Attraction Strategies• Targeted Recruitment and Selection• Retention Strategies• Risk Analysis

Unit 7: Career Management• Introduction• Career Dynamics• Career Management Policies• Talent Audits• Performance and Potential Assessments• Demand and Supply Forecasts• Succession Planning• Career Planning• Talent Management for Knowledge Workers• Talent Management in PracticeUnit 8: Recruitment and Selection•Introduction•Defining Requirements• Role Profiles for Recruitment Purposes• Person Specifications• The Seven Point System• The Five Grading System• Choice of System• Attracting Candidates• Sources of Candidates• Advertising• E- recruitment• Outsourcing Recruitment• Selection Methods• Final StagesUnit 9: Selection Tests• Introduction• Psychological Tests: Definition• Characteristics of a Good Test• Types of Validity• Types of Tests

• Interpreting Test Results• The Use of Tests in a Selection ProcedureUnit 10: Introduction to the Organization• Introduction• Induction Defined• Reception• Documentation• Company Induction• Formal Induction Courses• On-the-Job Induction TrainingUnit 11: Release from the Organization• Introduction• Causes of Redundancy• Setting Higher Performance Standards• Managing Organizational Release – The Role of the HR • Function• Career Dynamics• Redundancy• Outplacement• Dismissal• Retirement

(II) Management and Organizational Development Subject Code - MU0002Unit 1: Introduction to Management• Definition of Management• Characteristic Features of Management• Scope of Management• Importance of Management• Role of Management• Administration and ManagementUnit 2: Management Process• Introduction• Process of Management• Planning• Organizing• Staffing• Directing• MotivatingUnit 3: Organization Development: A Need• Introduction• Definitions

• Characteristics of Organization Development• Goals of Organization Development• Nature of Organization DevelopmentUnit 4: Organization Development (OD) Interventions• Survey Feedback• Process consultation• Grid Training• Leadership Development• Team Building• Inter-group Development• Change Agents• Role of change agentsUnit 5: Values, Assumptions and Beliefs in Organization Development• Introduction

• Definition of Values, Assumptions and Beliefs• Chronology of events in Management and Organization Thought• Early statement of Organization Development Values and Assumptions• Implications of Organization Development Values and AssumptionsUnit 6: Foundations of Organization Development• Models and Theories of Planned Change• Systems Theory• Participation and Empowerment• Teams and Teamwork• Parallel Learning Structures• A Normative-Re-educative Strategy of Changing• Applied Behavioural Science• Action ResearchUnit 7: Organizational Culture and Climate• Introduction• Characteristics of Organization culture• Types of Organizational Culture• Organizational Culture and Effectiveness• Developing and Changing organizational cultureUnit 8: Power, Politics and Organization Development

• Introduction• Definitions• Theories about the Sources of Social Power• Organizational Politics• Role of Power and Politics in the Practice of

Organization DevelopmentUnit 9: Structural Interventions and the

Applicability of Organization Development• Meaning and Definitions• Socio-technical Systems• Management by Objectives• Quality Circles• Quality of Work Life Projects• Parallel Learning Structures• Total Quality Management• ReengineeringUnit 10: Managing Change in Organization Development• Introduction• Nature of Change• Resistance to Change• Causes for Resistance to Change• Impact of Change on the Future Manager• Methods of Reducing Resistance to Change

(III) Employee Relations Management Subject Code - MU0003Unit 1: Introduction to Employee Relations Management• Introduction• Characteristics of Employee Relations - Importance of Employee Relations• Employee Expectations• Employee Relations Strategies - Employee Relations, Staff and Organization - Employee Relations Challenges Faced by an Organization - Framework of Employee Relations - Practical Principles for HR Managers - The Ten Commandments for HR Managers• Definition of Personnel Policy - Types of Personnel Policies - Benefits of Personnel Policies - Obstacles in Administering Personnel Policies - Characteristics of a Sound Personnel Policy - Coverage of Personnel Policies - Steps in the Formulation of Personnel Policies

- Personnel Procedures and ProgramsUnit 2: Organizational Standards in Employee Relations• Introduction• Organizational Culture and Conflicts• Building an Organizational Culture• Essential Elements for a Good Organizational CultureUnit 3: Organizational and Behavioural Aspects of

Employee Relations• Introduction• Development of Leadership Concepts - Characteristics of a Good Leader - Approaches to Leadership• Introduction to Communication – Its Nature and Process• Definition of Communication• Characteristics of Communication• Personal Barriers to Communication• The Importance of Listening in Communication

• The Art of Writing• Overview of Organizational Communication• Effect of Organizational Structure on Communication• Informal Communication• Mass Communication• Transactional Analysis• Decision Making• Characteristics of a Decision• Types of Decisions• Decision Classification Based on Complexity and Uncertainty• Decision Making under Different States of Nature• Personal Value System in Decision Making• Group Decision Making• Creative Problem Solving• Decision Strategies• The Concept Motivation• Definitions of Motivation• Motivational Challenges and Importance of Motivation• Approaches to Motivation• Theories of Motivation• The Conceptual Framework• Contemporary Theories of Motivation• Conflict Management• Classes of Conflict• Causes of Inter-group Conflicts• Situations When Conflicts are Required• Situations When Conflicts are Undesirable• Conflict Managing Strategies• Conflict Resolution Styles• ConclusionUnit 4: Organizational Discipline• Introduction•Definition, Objectives and Types of Discipline•Indiscipline and its Causes• Major Acts of Misconduct• Discipline – Principles and Procedure• Disciplinary Procedure• Statutory Powers for Discipline• Punishments• Suspension• Dismissal and Discharge• Essentials of Effective Disciplinary System• Red Hot Stove Rule• The Code of Discipline• Grievance Handling• Definitions of Grievance• Features of Grievances• Forms of Grievances• Causes of Grievances• Effects of Grievances• Understanding Employee Grievances

• Grievance Handling Procedure• Advantages of a Grievance Handling Procedure• Essential Pre-requisites of a Grievance Handling Procedure• Steps in Grievance Handling Procedure• Model Grievance Handling Procedure

Unit 5: Design of Organizational Employee Relations• Introduction• Meaning of Industrial Relations• Features of Industrial Relations• Factors Affecting Industrial Relations• Issues Dealt under Industrial Relations• Objectives of Industrial Relations• Approaches to Industrial Relations• Reasons for Poor Industrial Relations• Essential conditions for Sound Industrial Relations• Advantages of Healthy Industrial Relations• Definition of Industrial Disputes• Forms of Industrial Disputes• Causes of Industrial Disputes• Resolution of Industrial Disputes• Preventive Machinery for Resolution of Industrial Disputes• Settlement Machinery for Resolution of Industrial Disputes• Conciliation• Arbitration• Adjudication• Courts of Inquiry• Trade Unions• Characteristics of Trade Unions• Objectives of Trade Unions• Functions of Trade Unions• Structure of Trade Unions in India• The Trade Unions Act 1926 and Legal Framework• Recognition of Trade Unions• Problems and Shortcomings of Trade Unions in India• Measures to Strengthen Trade Unions• Challenges to Trade Unionism in Liberalized India• Employer’s Associations• Participation Management• Concept of Workers’ Participation in Management• Features of Workers’ Participation in Management• Objectives of Workers’ Participation in Management• Requirements for Successful Participation• Advantages of Workers’ Participation• Forms of Workers’ Participation• Workers’ Participation in India• The New Scheme – 1984-85• The 1990 Bill• Reasons for Failure of Workers’ Participation in Management in

India

• Management of Negotiations and Collective Bargaining• The Meaning of Collective Bargaining• Important Features of Collective Bargaining• Objectives of Bargaining• Importance of Collective Bargaining• Conditions for Successful Collective Bargaining• Types of Bargaining• Process of Collective Bargaining• Golden Rules for Bargaining• Collective Bargaining – The Indian Scenario• Recommendations of the National Commission• Unit 6: Management Qualities• Introduction• Strategic Management Process• Important Features of Strategic Management• Strategic Employee Relations Management• Strategic Employee Relations Management Models• Challenges in Implementation of Strategies• Overcoming Barriers to Implementation of Strategies• The Future of Strategic Employee Relations Management• Changes in 21st Century Impacting Strategic Employee Relations

Management• Management Roles and Qualities• Management Roles• Management QualitiesUnit 7: The Laws Governing Employee Relations• Introduction

• Apprentices Act, 1961• Contract Labour Act, 1970• Employees Provident Fund Act, 1952• Employees State Insurance Act, 1948• Factories Act, 1948• Employment Exchange Act, 1959• Industrial Disputes Act, 1947• Standing Orders Act, 1946• Maternity Benefits Act, 1961• Minimum Wages Act, 1948• Sales Promotion Employees Act, 1976• Trade Union Act, 1926• Payment of Bonus Act, 1965• Payment of Gratuity Act, 1978• Payment of Wages Act, 1936• Workmen’s Compensation Act, 1923Unit 8: International Human Resources Management• Introduction• Pressures of Globalization• Definition of International HRM (IHRM)• Impact of Globalization on IHRM• Domestic and International HRM – Differences• International Recruitment Policy• International Selection Criteria• International Training and Development• International Performance Management• International Compensation Management• Repatriation

(IV) HR Audit Subject Code: MU 0004

Unit 1: Introduction to Human Resource Development Practices

• Introduction• Factors That Drive Best Practices In Human Resource

Management• Key HR Elements And ResourcesUnit 2: Basic Concepts of HR Audit• Introduction• Basic Concept behind HR Audit• Financial Aspect of HR Audit• Benefits of Human Resources AuditUnit 3: Theories of HR Audit• Introduction• HR Due Diligences• Structural Detail Of Diligence• Process of HR Audit• Preparation For An Audit• Conceptualizing Of HR Audit

• What You Need To Know Before Conducting HR Audit• Human Resources Development• Why Does Training Not Always Succeed In

Organizations?• How To Design An Assessment Center On The Basis

Of Various Competencies Involved?• How Does Competency Mapping Work?• Employee Relations• Impact Of Changes Such As Employee Relations

Strategies, Policies, And Practices on Organizational Performance

• Management Style• HR And The Organizational Structure• HR ScorecardUnit 4: HR Audit Methodology and Issues• Introduction• Conducting an Human Resources Audit• Preliminary Steps• Goals of the Audit

• Areas to Audit• Sample Audit QuestionsUnit 5: HR Audit Portfolio• Introduction• HR audit Portfolio• The People Policies Audit• The Reward and Benefits Audit• The Organisational Change Audit• The Training and Development Audit• The Employee Motivation Audit• The Payroll Audit• The Human Resource Planning Audit• The Performance Management Audit• The Leadership Skills Audit• The HR Information Systems Audit• The Teams Audit• The Human Resource Function AuditUnit 6: HR Audit Questionnaire• Introduction• A comprehensive tool covering the entire HR field• Areas to be concentrated• Personnel Files• Wage and Hour Practices• Employee Benefit Retirement Plans• Other Benefit Plans/Policies• Employee Handbook• Employee Separations• Other Areas• Sample Internal Human Resource Audit QuestionnaireUnit 7: HR Score Card• Introduction• How To Approach A Hr Scorecard• Understanding the Reason for Implementing the Hr

Scorecard• Understanding the Business Context of Hr• Defining Hr Value• Developing the Hr Value Map and Constructing Hr

Metric Trees• Selecting the Relevant Measures and Metrics• Maintaining a Hr Scorecard Framework

• Measuring Hr Effectiveness – Hr Scorecard Design• Business Context• Current Hr Objectives• Appropriate Hr Metrics• Scorecard Design Framework• Populating the Hr Scorecard• The End Result• Metrics• Road Map for Hr Scorecard• Balanced ScorecardUnit 8: Psychometric Tests• Introduction• How is Personality Measured• Testing for Honesty, Integrity, Stress and AngerUnit 9: Human Resource Auditing as a Tool of

Human Resource Valuation – Indian Experience

• Introduction• Rationale of human resource valuation and auditing• Valuation of human resources• Human resource auditing• Human resources valuation and auditing practicesUnit 10: The HR Audit for Legal Compliance and

Safe Business Practices• Introduction• What Does An HR Audit Cover?• Pre-Employment Requirements• Hiring Process• New-Hire Orientation Process• Workplace Policies And Practices• Auditing Workplace Behaviors That Support Legal

Compliance• HR Audit Questions

Group IV - Information Systems(I) Software Engineering Subject Code - MI0024

Part One – The Product and the ProcessUnit 1: The Product• The Evolving Role of Software• Software• Software Characteristics• Software Applications• Software: A Crisis on the Horizon• Software MythsUnit 2: The Process• Software Engineering: A Layered Technology• Process, Methods, and Tools• A Generic View of Software Engineering• The Software Process• Software Process Models• The Linear Sequential Model• The Prototyping Model• The RAD Model• Evolutionary Software Process Models• The Incremental Model• The Spiral Model• Fourth Generation Techniques

Part Two – Managing Software ProjectsUnit 3: Project Management Concepts• The Management Spectrum• The People• The Product• The Process• The Project• People• The Players• Team Leaders• The Software Team• Coordination and Communication Issues• The Product• Software Scope

• Problem Decomposition• The Process• Melding the Product and the Process• Process Decomposition• The ProjectUnit 4: Software Process and Project Metrics

• Measures, Metrics, and Indicators• Metrics in the Process and Project Domains• Process Metrics and Software Process Improvement• Project Metrics• Software Measurement• Size-Oriented Metrics• Function-Oriented Metrics• Extended Function Point Metrics• Metrics for Software Quality• An Overview of Factors That Affect Quality• Measuring Quality• Defect Removal EfficiencyUnit 5: Software Project Planning• Observations on Estimating• Project Planning Objectives• Software Scope• Obtaining Information Necessary for Scope• Feasibility• A Scoping Example• Resources• Human Resources• Reusable Software Resources• Environmental Resources• Software Project Estimation• Decomposition Techniques• Software Sizing• Problem-Based Estimation• An Example of LOC-Based Estimation• An Example of FP-Based Estimation• Process Based Estimation• An Example of Process-Based Estimation• Empirical Estimation Models• The Structure of Estimation Models• The COCOMO Model• The Software Equation• The Make/Buy Decision• Creating a Decision Tree• Outsourcing• Automated Estimation ToolsUnit 6: Risk Analysis and Management• Reactive versus Proactive Risk Strategies• Software Risks

• Risk Identification• Assessing Overall Project Risk• Risk Components and Drivers• Risk Projection• Developing a Risk Table• Assessing Risk Impact• Risk Assessment• Risk Refinement• Risk Mitigation, Monitoring, and Management• Safety Risks and Hazards• The RMMM PlanUnit 7: Project Scheduling and Tracking• Basic Concepts• Comments on “Lateness”• Basic Principles• The Relationship between People and Effort• An Example• An Empirical Relationship• Effort Distribution• Defining a Task Set for the Software Project• Degree of Rigor• Defining Adaptation Criteria• Computing a Task Set Selector Value• Interpreting the TSS Value and Selecting the Task Set• Selecting Software Engineering Tasks• Refinement of Major Tasks• Defining a Task Network• Scheduling• Timeline Charts• Tracking the Schedule• Earned Value Analysis• Error Tracking• The Project PlanUnit 8: Software Quality Assurance• Quality Concepts• Quality• Quality Control• Quality Assurance• Cost of Quality• The Quality Movement• Software Quality Assurance

• Background Issues• SQA Activities• Software Reviews• Cost Impact of Software Defects• Defect Amplification and Removal• Formal Technical Reviews• The Review Meeting• Review Reporting and Record Keeping• Review Guidelines• Software Reliability• Measures of Reliability and Availability• Software Safety• The SQA PlanUnit 9: Software Configuration Management• Software Configuration Management• Baselines• Software Configuration Items• The SCM Process• Identification of Objects in Software Configuration• Version Control• Change Control• Configuration Audit• Status Reporting• SCM Standards

Part Three – Conventional Methods for Software Engineering

Unit 10: System Engineering• Computer Based Systems• The System Engineering Hierarchy• System Modeling• System Simulation• Business Process Engineering: An Overview• Product Engineering: An Overview• Requirements Engineering• Requirements Elicitation• Requirements Analysis and Negotiation• Requirements Specification• System Modeling• Requirements Validation• Requirements ManagementUnit 11: Analysis Concepts and Principles• Requirements Analysis• Requirements Elicitation for Software

• Initiating the Process• Facilitated Application Specification Techniques• Quality Function Deployment• Use-Cases• Analysis Principles• The Information Domain• Modeling• Partitioning• Essential and Implementation Views• Software Prototyping• Selecting the Prototyping Approach• Prototyping Methods and Tools• Specification• Specification Principles• Representation• The Software Requirements Specification• Specification ReviewUnit 12: Analysis Modeling• The Elements of the analysis Model• Data Mode ling• Data Objects, Attributes, and Relationships• Cardinality and Modality• Entity/Relationship Diagrams• Functional Modeling and Information Flow• Data Flow Diagrams• Extensions for Real-Time Systems• Ward and Mellor Extensions• Hatley and Pirbhai Extensions• Behavioral Modeling• The Mechanics of Structured Analysis• Creating an Entity/Relationship Diagram• Creating a Data Flow Model• Creating a Control Flow Model• The Control Specification• The Process Specification• The Data Dictionary• Other Classical Analysis MethodsUnit 13: Design Concepts and Principles• Software Design and Software Engineering• The Design Process• Design and Software Quality• The Evolution of Software Design• Design Principles• Design Concepts• Abstraction• Refinement• Modularity• Software Architecture• Control Hierarchy• Structural Partitioning• Data Structure• Software Procedure• Information Hiding• Effective Modular Design• Functional Independence

• Cohesion• Coupling• Design Heuristics for Effective Modularity• The Design Model• Design DocumentationUnit 14: Architectural Design• Software Architecture• What is Architecture?• Why is Architecture Important?• Data Design• Data Modeling, Data Structures, Databases, and the Data Warehouse• Data Design at the Component level• Architectural Styles• A Brief Taxonomy of Styles and Patterns• Organization and Refinement• Analyzing Alternative Architectural Designs• An Architecture Trade-off Analysis Method• Quantitative Guidance for Architectural Design• Architectural Complexity• Mapping Requirements into a Software Architecture• Transform Flow• Transaction Flow• Transform Mapping• An Example• Design Steps• Transaction Mapping• An Example• Design Steps• Refining the Architectural DesignUnit 15: User Interface Design• The Golden Rules• Place the User in Control• Reduce the User’s Memory Load• Make the Interface Consistent• User Interface Design• Interface Design• Interface Design Activities• Defining Interface Objects and Actions• Design Issues• Implementation Tools• Design EvaluationUnit 16: Component-Level Design• Structured Programming• Graphical Design Notation• Tabular Design Notation• Program Design Language• A PDL ExampleUnit 17: Software Testing Techniques• Software Testing Fundamentals• Testing Objectives• Testing Principles• Testability• Test Case Design• White-Box Testing

• Basis Path Testing• Flow Graph Notation• Cylomatic Complexity• Deriving Test Cases• Graph Matrices• Controlling Structure Testing• Condition Testing• Data Flow Testing• Loop Testing• Black-Box Testing• Graph-Based Testing Methods• Equivalence Partitioning• Boundary Value Analysis• Comparison Testing• Orthogonal Array Testing• Testing for Specialized Environments, Architectures, and Applications• Testing GUIs• Testing of Client/Server Architectures• Testing Documentation and Help Facilities• Testing for Real-Time SystemsUnit 18: Technical Metrics for Software• Software Quality• McCall’s Quality Factors• FURPS• ISO 9126 Quality Factors• The Transition to a Quantitative View• A Framework for Technical Software Metrics• The Challenge of Technical Metrics• Measurement Principles• The Attributes of Effective Software Metrics• Metrics for the Analysis Model• Function-Based Metrics• The Bang Metrics• Metrics for Specification Quality• Metrics for the Design Model• Architectural Design Metrics• Component-Level Design Metrics• Interface Design Metrics• Metrics for Source Code• Metrics for Testing• Metrics for MaintenancePart Four – Object-Oriented Software EngineeringUnit 19: Object-Oriented Concepts and Principles• The Object-Oriented Paradigm• Object-Oriented Concepts• Classes and Objects• Attributes• Operations, Methods, and Services• Messages• Encapsulation, Inheritance, and Polymorphism• Identifying the Elements of an Object Model• Identifying Classes and Objects• Specifying Attributes• Defining Operations

• Finalizing the Object Definition• Management of Object-Oriented Software Projects• The Common Process Framework for OO• OO Project Metrics and Estimation• An OO Estimating and Scheduling Approach• Tracking Progress for an OO ProjectUnit 20: Object-Oriented Analysis• Object-Oriented Analysis• Conventional versus OO Approaches• The OOA Landscape• A Unified Approach to OOA• Domain Analysis

• Reuse and Domain Analysis• The Domain Analysis Process• Generic Components of the OO Analysis Model• The OOA Process• Use-Cases• Class-Responsibility-Collaborator Modeling• Defining Structures and Hierarchies• Defining Subjects and Subsystems• The Object-Relationship Model• The Object-Behavior Model• Event Identification with Use-Cases• State Representations

(II) Database Management Systems Subject Code - MI0025

UNIT 1 DBMS [DATABASE MANAGEMENT SYSTEMS]• Different applications of traditional database• Definitions• Data• Data base• Data Base Management Systems [DBMS]• Properties of the database• Three main types of actions involved in data bases• Different types of data base users.• Responsibilities of the DBA - the data, the designer• When the regular files are used instead of DBMS filesUNIT 2 DATABASE SYSTEM CONCEPT AND APPLICATION• Client service architecture.• Categories of data models.• Definition relationship and Instance• Data base schema and data base state.• Schema diagram• data Independence• logical data Independence and Physical data• Independence.• DBMS languages.• DBMS component modules.• Data base system utilities.• classification on DBMS• Criterion for classifying DBMS.UNIT 3 FILE ORGANISATION• Difference between primary and secondary Storage.• Memory hierarchies of a computer system• Definition of the following terms disk, disk pack track

block, cylinder, sector, inter block, gap, read/ write head

• Mechanism used to read data from or write data to the disk.

• Process of disk initialisation.• Components of a disk block address• RAID• Variable block access• Techniques for allocating file blocks on disk.• Concepts of file headers.• operations of files• Buffering of blocks.• concurrency mean

UNIT 4 INDEX STRUCTURES FOR FILES• Indexes, secondary access paths, indexing fields, primary

key field, clustering field,• secondary key field, block anchor, dense index, and sparse

index.UNIT 5 ENTITY-RELATIONSHIP MODEL• Data base design process.• Definition of the following terms• Entity, Attributes, Attribute Values, Relationship, Instance,

Composite attribute, simply attributes Multi-valued attribute, received attributes, stores attributes, complex attribute, and key attributes value set.

• Difference between an attribution & a value set.• Key attribution• Compose attribution• Domains of attributes• relationship Type• The difference among a relationship Instance, relation ship

type & a relationship set.• Definition• Relationship degree

• Role name• Participation role• E-R Diagram• the conventions for displaying an E-R schema as a E-R diagram• The naming convention used for E-R schema diagrams.• E-R diagram of the data base of a departmental store.• E-R diagram for student informationUNIT 6 RELATIONAL ALGEBRA• a) Relation b) Domain• c) Attribute d) Tuple• e) Degree of relation f) Relation data base scheme• g) Relation data base stateUNIT 7 RELATIONAL CALCULUS• relational calculus• The tuple calculus expression.• Well formed formula WFF.• The free expression.• safe expression• Domain calculus expression.• How tuple relational calculus differ from domain relational

calculus.UNIT 8 SQL• advantages of SQL• History of SQL.• What is table? Explain with an example how it is created in

DQL• Data types that are allowed for SQL .• specifying of constraints & default values in SQL• the SQL commands with reference to• Substring• Arithmetic• Ordering• Concepts of nested queries.• aggregate function available in SQL• Group by clause.• Command used to modify the data baseUNIT 9 FUNCTIONAL DEPENDENCIES AND

NORMALIZATION FOR RELATIONAL DATABASES

• The two levels of relation schema.• Fundamental approaches to design the data base.• Informal design guidelines for relation schemas• Attribute semantics as an information measure of

goodness of a relation schema.• Insertion & modification anomalies• Problem of spurious tuples & how we may prevent it.

• functional dependency• functional dependency for a particular relation• completeness & Soundness of Armstrong's inference rules• term normalization refer to• How do the normal forms develop historically?• Properties of normalization.• First, second & third normal forms.• Fourth & fifth Normal forms.• update anomaliesUNIT 10 TRANSACTION PROCESSING• Various transaction states.• static and dynamic files• concurrent execution of data base transaction in a multi-

user system• concurrent control• Transaction - read and writes operation.• different types of failures• What is meant by catastrophic Failure?• Transaction states / discuss the operation of recovery

manage.• State diagram & discuss the typical states that a

transaction goes through during execution.• system• kinds of records in the system log• Properties of transactions.• schedule history• Concepts of recoverable cascading roll back & Script schedules.UNIT 11 CONCURRENCY CONTROL TECHNIQUES• Lock• Binary Locks• Shared/Exclusive locks• the two phase locking protocol• dead lock & starvation and the different approaches to

dealing with dead lock and starvation• Comparison binary locks to exclusive / shared locks why the

latter type of locks is preferable.UNIT 12 RECOVERY TECHNIQUES• Different types of transaction failures• Catastrophic failure.• Two main techniques for recovering for non catastrophic

transaction failures.• The caching of disk blocks.• The typical kinds of entries in a system log• Check points and why are they important?• Transaction commits points and why are they important?• The recover technique based on deferred update.UNIT 13 DISTRIBUTED DATA BASE

• Distributed data base concept.• difference between distributed DBMS and Centralized DBMS• Main reasons and potential advantages of distributed data bases.• the main software modules of a DBMS• The main function of each of the modules in the context of

the client server Architecture.• Client server architecture.• fragment of a relation• main types of fragments

• Fragmentation useful concept in distributed data, base design.• data replication• Data replication useful in DBMS.UNIT 14 SECURITY AND INTEGRITY• The security & integrity violations.• security measures at different levels to protect the data

base Authorization.• Various SQL Commands to grant and revoke privileges.

(III) Computer Networks Subject Code - MI0026

UNIT 1 INTRODUCTION TO COMPUTER NETWORKS• Introduction• Objective• Use of Computer networks• Networks for companies• Networks for people• Networks Hardware• Classification of networks• LAN• MAN• WAN• Wireless• Home networks• Networks Software• Protocol hierarchy• Design issues for the layers• ServicesUNIT 2 REFERENCE MODELS• Introduction• Objectives• Reference models• The OSI Reference Model• The TCP/IP Reference Model• Comparison of the OSI & the TCP/IP Reference Models• Example networks• The Internet• Connection-Oriented Networks• ISDN• ATM• Ethernet

• Wireless LANs: 802:11• Network standardization• Who's who in the telecommunication world?• Who's who in the standards world• Who's who in the Internet standards world?UNIT 3 DATA COMMUNICATIONS• Introduction

• Objectives• Theoretical basis for communication• Fourier analysis• Band limited signals• Maximum data rate of a channel• Data transmission modes• Serial & Parallel• Simplex, Half duplex & full duplex• Synchronous & Asynchronous transmission• Switching• Circuit switching• Packet switching• Virtual circuits• Comparison of switching techniques• Multiplexing• Time division multiplexing• Frequency division multiplexing• wavelength division multiplexingUNIT 4 PHYSICAL MEDIUM• Introduction• Objectives• Transmission medium• Guided & Unguided Transmission medium• Twisted pair• Coaxial cable

• Optical fiber• Comparison of fiber optics and copper wire• Fiber Optic networks• Wireless transmission• Electromagnetic spectrum• Radio transmission• Microwave transmissionUNIT 5 Communication Satellites• Introduction• Objectives• Basic of communication satellites• Geostationary Satellites• Medium-Earth Orbit Satellites• Low-Earth Orbit Satellites• International wireless communication• Satellites versus FiberUNIT 6 Network topologies and networking devices• Introduction• Objectives• Network topologies• Linear Bus• Ring• Star• Mesh• Hierarchical or Tree• Topology Comparison• Networking Devices• Repeaters• Hubs• Bridges• Switches• Routers• GatewaysUNIT 7 DATA LINK LAYER & MAC Sub-Layer• Introduction• Objectives• Design issues• Framing• Error control• Flow control• Automatic Repeat Request Protocols

• Stop and wait• Go back n• Selective repeat• High Level Data Link Control protocol• Multiple access protocols• Aloha• CSMA• CSMA/CD• Ethernets• Fast Ethernet• Gigabit EthernetUNIT 8 NETWORK AND TRANSPORT LAYER• Introduction• Objectives• Design issues of Network layer• Routing Algorithms• Congestion• Quality of services• Design issues of Transport layer• Service primitives• TCP protocol• UDP protocolUNIT 9 NETWORK LAYER IN INTERNET• Introduction• Objectives• Addressing• Subnets• CIDR• Internet Control protocols• ICMP• ARP• RARP• Routing protocols• OSPF• BGPUNIT 10 INTERNET APPLICATIONS AND NETWORK SECURITY• Introduction• Objectives• Internet Applications• E-Mail• FTP• World wide web: HTML and HTTP• GOPHER

• IRC• Network security• Responsibility and control• Cryptography• DES

• Digital signatures• E-mail Security• PGP• PEMBGP• S/MIME

(IV) Business Intelligence and Tools Subject Code - MI0027Unit 1: Introduction to Business Intelligence (BI) Systems• Introduction• A Business Intelligence (BI) System• Delivering the Business Value through a BI System• The Business Dimensional Lifecycle• Project Planning• Project Management• Revising the Project Planning• Roles in a BI Project• Future of BI SystemsUnit 2: Basics of a Data Warehouse• Introduction• Fundamentals of a Data Warehouse• Evolution of Data Warehouse• Need of a Data Warehouse• Characteristics of a Data Warehouse• Types of Data Warehouses• Advantages and Limitations of a DW System• Data Warehouse Concepts and Terminology• Architecture of a Data Warehouse• Data Warehouse Components• Data sources• Extraction/Propagation• Transformation/Cleansing• Data Loading• Data Refining• Presentation and Analysis Tools• The Cost of a Data WarehouseUnit 3: Architecting the Data• Introduction• Types of Data• Real-time Data• Derived Data• Reconciled Data• Enterprise Data Model• Phased Enterprise Data Modeling• A Simple Enterprise Data Model• Advantages and Limitations of EDM• Granularity of the Data• Data Partitioning• Objectives of partitioning• Criteria of Partitioning• Logical Data Partitioning

• Meta Data• Data warehouse Metadata• Use of Metadata• Managing of the Metadata• Total Data Quality Management (TDQM)• Data Quality Types• Concept of TQDMUnit 4: Data Modeling• Introduction• The Concept of Data Modeling• Data Modeling Techniques• Entity- Relationship (E-R) Modeling• Basic Concepts• Other Concepts• Dimensional Modeling• Basic Concepts• Star and Snowflake Models• Database Design Methodology for Data Warehouses• Common Mistakes in Data Modeling• Failure to Address Long-term Growth• No mechanism to clean-out old Data• Overuse of Synthetic Keys• Inadequate Planning for Indexes• Organizing the Data in a Data WarehouseUnit 5: Implementing and Maintaining a Data Warehouse

Environment• Introduction• Approaches in Implementing a Data Warehouse• Top Down Approach• Bottom Up Approach• A Combined Approach• Visual Warehouse• The Architecture of Visual Warehouse• Measuring the Data Warehouse Results• DW Tools in Use• Data Modeling Tools• ETL and Metadata Creation Tools• Data Analysis and Report Generation Tools• Commercial ToolsUnit 6: Data Extraction• Introduction• ETL Overview• Significance of ETL Processes• ETL Requirements and Steps• Overview of the Data Extraction Process

• Types of Data in Operational systems• Current Value• Periodic Status• Source Identification• Data Extraction Techniques• Immediate Data Extraction• Deferred Data Extraction• Evaluation of the techniquesUnit 7: Data Transformation and Loading• Introduction• Overview of Transformation• Selection and Splitting/Joining• Summarization• Conversion• Enrichment• Major Transformation Types• Format Revisions• Decoding of Fields• Calculated and Derived values• Splitting of Single Fields• Merging of Information• Summarization• Character Set Conversion• Conversion of Units of Measurements• Key Restructuring• Deduplication• Data Integration and Consolidation• Identification of an Entity• Existence of Multiple Sources• Implementation of Transformation• Manual Methods• Transformation Tools• Transformation for Dimension Attributes• Type 1 Changes - Correction of Errors• Type 2 Changes - History Preservation• Type 3 Changes - Soft Revisions• Data Loading• Types of Load• Modes of applying the Data• Data Refresh versus UpdateUnit 8: Enterprise Information Systems• Introduction• Overview of an EIS• Definition of an EIS• Significance of EIS• Evolution of EIS• Benefits of an EIS• Information Needs of Senior Managers• Activities of the Senior Executives• Types of Information and their Attributes• Methods for Determining the Executive Information Needs• Architecture and Components of EIS• Hardware• Software• Interface

• Telecommunications• EIS Applications• Financial• Marketing• Manufacturing• Future Trends in EIS• The Intelligent EIS• The Multimedia EIS• The Informed EIS• The Connected EISUnit 9: Online Analytical Processing (OLAP)• Introduction• Overview of OLAP• Definition of OLAP• Significance of OLAP• Characteristics of OLAP• Functions of OLAP• General Features• Dimensional Analysis• Drill-down and Roll-up• Slice-and-Dice & Rotation• OLAP Models• MOLAP Model• ROLAP Model• MOLAP Vs. ROLAP• OLAP Implementation• Data Design and Preparation• Administration and Management• Performance managementUnit 10: Data Mining and Data Visualization• Introduction• Concept of Data Mining• Reasons for Growth and Popularity• Applications of Data Mining• The Knowledge Discovery Process• Determination of Business Objectives• Selection and Preparation of Data• Application of appropriate Mining techniques• Evaluation of Data Mining Results• Presentation of Data Discoveries• Incorporation of Usage of Discoveries• Data Mining Techniques• Classification• Linkage Analysis• Sequential Discovery• Cluster Analysis• Statistical Analysis• Challenges to Data Mining• Identification of Missing Information• Data Noise and Missing Values• Large Databases and High Dimensionality• Evaluation of a Data Mining Tool• OLAP Vs. Data Mining• Data Visualization

Group VI - Banking(I) Financial System and Commercial Banking Subject Code - MA0027

Unit 1: Financial System• Nature and structure of financial system.• Evolution of Financial system in India• Framework, Segments, and Efficiency in financial

system.• Linkage between Financial system and Economic

development.Unit 2: Financial Market• Money market and Capital Market.• Recent developments in global financial markets.• Organized and Unorganized markets.• Primary and Secondary Markets.• Impact of liberalization in Indian financial market.Unit 3: Financial Instruments• Primary and secondary, short term, medium term

and long term.• Deposits, Stocks and Debts.• Securitization.• Development of security and commodity marketsUnit 4: Financial Institutions• Regulatory, Intermediary and other financial institution• Banking and Non Banking Financial Companies.• Mutual Funds & Insurance Companies.• Pension Funds, NSDL and CSDL, Broker and Dealers.• Venture Funds, Financial ServicesUnit 5: Commercial Banking System in India• Origin and Growth of Commercial Banking in India.• Characteristics and functions of commercial Banks.• Public Sector Banks, SBI and Associates, Nationalized

Banks.• Private sector Banks, Old Generation Banks- New

Generation Banks.• Cooperative Banks• Development Banks• Multinational Banks

Unit 6: Changing Nature of Banking Business• Traditional Banking, evolution of commercial Banking• Changes in Indian Banking since 1990,• Recent changes and challenges in Banking• Introduction of IT, computerization and NetworkingUnit 7: Compliance to RBI and other Regulations,• Capital Adequacy Norms• CRR and SLR and their effect on liquidity and

profitability.• Other commercial concepts like ALM and Spread• Clearing house operations and RTGS• Ombudsman, Consumer forums and other statutory

bodies.Unit 8: Designing banking products• Deposit Schemes and products-Demand and Term

deposits• Loan products, Housing loans, Educational loans,

consumer loans, vehicle loans• Plastic money- Credit cards, Debit cards and ATMs• Non Banking activities, selling mutual funds and

Insurance productsUnit 9: Marketing of Bank products• Advertisement and Campaigns• Marketing deposits• Seeking for good borrowers• Non banking incomeUnit 10: Customer Relations Management• Importance of Customer• Customer Loyalty• Personal Banking• Role of IT in Customer Delight• Corporate relations.• Social and Ethical considerations

(II) Banking Related Laws and Practices Subject Code - MA0028Unit 1: Legal Framework of Regulation of Banks

• Introduction• Business of Banking• Constitution of Banks• RBI Act, 1934• Banking Regulation Act, 1949• RBI- Central Bank and Regulator of Banks• Government as Regulator of Banks• Control over Cooperative Banks• Regulation by other AuthoritiesUnit 2: Regulation of Banking Business• Power to Issue Directions• Acceptance of Deposits• Loans and Advances• Regulation of Interest Rate• Reserve Funds• Maintenance of Cash Reserve• Maintenance of Liquid AssetsUnit 3: Legal Aspects of Banking Operations• Negotiable Instruments Act and Paying Banker• Liability of Payment Banker when Customer’s

Signatures on Cheque Forged• Payment to be in due course for bank to seek

protection• Payment in good faith, without negligence of an

Instrument on which alteration is not apparent• Payment by Bank under mistake whether recoverableUnit 4: Banker’s Right of Lien, Set off and Appropriation• Meaning of Lien and Banker’s Lien• Meaning of Set-off• Meaning of Appropriation• Conditions to be satisfied for Exercise of Bankers Lien• Conditions to be satisfied to Exercise right to set off

and appropriationUnit 5: Contract of Indemnity• Meaning and Definition• Application of Indemnity Contracts to Banks

• Rights of an Indemnity Holder• DamagesUnit 6: Bank Guarantee• Meaning• Types of Bank Guarantees• Bankers duty to honour guarantee• Liability of bank under a guarantee given on behalf

of a company ordered to be wound up• Liability of banks under a Guarantee when the main

contract is suspended• Exceptions• Issuance of bank guarantee precautions to be taken• Payment under bank guarantee precautions to be

takenUnit 7: Letters of Credit• Letters of Credit – General Consideration• Parties to a letter of credit• Types of Letters of credit• Documents under a letter of credit• Uniform Customs and Practice for Documentary

Credits (UCP) 500Unit 8: Law Relating to Securities and Modes of Charging• Types of borrowers• Types of credit facilities• Secured & unsecured loans• Registration and satisfaction of chargesUnit 9: Banking Ombudsman Scheme-2002• Purpose and Extent• Establishment and powers• Procedure for redressal of grievances• Arbitration procedure• Conciliation

(III) Banking Operations Subject Code - MA0029Objective: To introduce the students to the

operational side of banks.

Unit 1: The Banking Services• Overview of Banks and Their Services• Government Policy & Regulation• Organization & Structure of BanksUnit 2: Performance Evaluation• Financial Statements of Banks.• Measuring Bank PerformanceUnit 3: Corporate Financing• Determining & Measuring Interest Rates• Financial Futures, Options & SwapsUnit 4: Banks & Liquidity• Off-balance Sheet Financing• Investment Function in Banking• Liquidity & Reserve ManagementUnit 5: Pricing in Banks• Managing Deposit Services• Pricing Deposit Related Services• Pricing Business Loans• Pricing Consumer LoansUnit 6: Bank Management• Managing Non-deposit Liabilities• Managing Equity Capital• Bank Lending• Business Lending• Bank Service Outlets• Bank Mergers & AcquisitionsUnit 7: International Banking Services• Introduction• Trends and future

(IV) Retail Banking Subject Code - MA0030

Unit 1: Introduction• Indian Banking-Recent trends - Commercial Banking

Industry

• International Banking, retail Banking and wholesale banking

• A strategic overview of the retail banking industryUnit 2: Personal Lending

• Principles of personal lending• Legal framework;• Personal lending products;• Loan processing and risk decision;• Credit monitoring, control and recovery;• Lending administration• Risk management at portfolio level.Unit 3: The Legality of Retail Banking• The legal framework of banking transactions• Banking services• The bank-client relationship• Securities in banking transactionsUnit 4: Bank Products - Deposits• Relations with Customers• Deposits-types - account opening /closing

procedures – premature closure - interest rate application-renewal of deposits – procedure for settlement of claims

• Types of customers• Lien – Loan against deposits• Payment and collection procedures- clearing-

electronic funds transferUnit 5: Bank Products - Advances• Categories of Retail lending – Consumer Loans,

Housing Loans, Car Loans etc• Overview of appraisal and sanction• Processing - monitoring -, security and

documentation procedures –stamping recovery procedures

Unit 6: Bank Products• Credit cards• Debit cards – ATMS

• Insurance – bank channel• Other products

Unit 7: Marketing of Services• Basics of Marketing -Meaning• Importance and functions• Marketing of services• Selling techniques• How to close a sale• Personal Development- Customer orientation• KYC – Money launderingUnit 8: Technology & Retail Banking• Introduction to Technology in Banking;• e-Banking in practice; Secure e-Banking;• Privacy and e-Banking;• Internet Banking ProductsUnit 9: Recent Trends in Retail Banking• Wire transfer services• Financial Electronic Data Interchange• Cryptographic Techniques• Credit-card based system; Electronic cash payment

system• Electronic cheques• Micro payment systems• Future of retail banking

Group VII Retail Operations(I) Warehousing & Supply Chain Management Subject Code : ML0001

Unit 1: Introduction to supply chain:• The meaning of supply chain,• Building the supply chain of the future,• Emerging markets,

• Building consumer driven supply chain networks,• Key capabilities of world class consumer driven

supply chain network,• Building fit to purpose networks,

• Seven steps to effective collaboration and purchase environment.

Unit 2: Retail strategy management and SCM checklist• Strategy in retail sector,• Good supply chain practices, and invoice testing.Unit 3: Collaborative planning and forecasting• Meaning,• Collaborative planning,• Forecasting and replenishment, and customer information quality specification,Unit 4: Consumer packaged goods and demand

forecast response• Meaning,• Consumer packaged goods industry assessment, and• Demand forecast response.Unit 5: Precision retailing, transaction cost

economics and bullwhip effect• Meaning,• Precision retailing- retail profitability management a

transaction cost economics view of the ‘bullwhip’ effect.

Unit 6: POS systems• Meaning, and• Meeting the retailers’ POS system challenges,Unit 7: Microsoft dynamics and SAP• Microsoft dynamics and SAP- best practices, and• SAP best practices for retail- solutions,Unit 8: Radio Frequency Identification: meaning, RFID• Unlocking the wireless opportunity

Unit 9: Emerging technology and UNSPSC• Meaning,• Trends in technology introduction,

• Emerging technologies and emerging privacy issues, and• From electronic transactions to strategic decisionsUnit 10: Case studies and examples:• Sales environments, case studies,• Kick starting new product development, and• An analysis of retail industry and Nike Inc

(II) Buying and Merchandising Subject Code: ML 0002

Unit 1: Merchandising theory• Concepts,• Technologies and merchandise systems.Unit 2: Merchandise planning• Fundamentals of merchandise planning,

Unit3: Merchandise perspectives:• Merchandise perspective on pricing,• Planning and controlling merchandise budgets, and• Planning and controlling merchandise assortmentsUnit 4: Developing and presenting product lines• Developing product lines,

• Presenting product lines, and global sourcingUnit 5: Career opportunities• career opportunities in merchandising, and• Merchandise related career developmentUnit 6: Customer / vendor relationship• CRM problems in merchandising, and• CRM prospects for merchandising.Unit 7: Buying concepts• Buying procedures,• Bulk buying of the products and• International buyingUnit 8: Buying techniques• Bids buying, and• Competitive buying proceduresUnit 9: Purchase structuring and financing:• Assets sales and entity sales,• Installment purchase and• Loan method purchasing.Unit 10: Investigation stage on buyers and sellers• Investigation of the sellers business,• The motives of buyers and• Mutual understanding factors between sellers and

buyers. (III) Store Operations Subject Code : ML 0003

Unit 1: Introduction to store management• Stores scope and importance,• Structure of store system in India, and• Store organization and layouts.Unit 2: Legal aspects of establishment• Legal system of starting stores and legal procedures

for customers handling,Unit 3: Store operations in India• Types of store operation in India,• Classification of stores, and store installation,Unit 4: Store activities in India• Product arrangements,• File preparation, and• Bills receivable in stores,Unit 5: Relationship marketing in store operation

• The evolution of relationship marketing,• Relationship marketing strategies in stores cooperation,• Relationship marketing in the unorganized store operation,Unit 6: Store operation strategy• Selection of promotion mix,• Advertising and media selection and• Sales and promotion and personal sellingUnit 7: Stores pricing• objectives,• Internal and external pricing strategyUnit 8: Stores market segmentation• Customer profile for stores market segmentation.Unit 9: Delivering the product• Store employment,• Category management and• Mail order catalogue shopping.Unit 10: Logistics and distribution• The stages of distribution process,• Trends in supply chain management and physical distribution and• Inventory management.

(IV) Retail IT Management Subject Code - ML0004

Unit 1: Introduction to retail industry:• The meaning of retailing,• Introduction to retail industry,• Why it is retail? and why IT in retail.Unit 2: Planning functionality and IT systems in retail• IT systems in retail,• Meaning of planning system and planning

functionality.

Unit 3: E- Commerce and data capture and ERP in retail industry

• Meaning of E- commerce,• E- commerce and data capture,• ERP in retail industryUnit 4: Contact less cards and E- fulfillment• Meaning of E- business,• Contact less cards,• E- Fulfillment.Unit 5: Product center approach and RFID

• The meaning of product centric approach and RFID,• Solution to supply network information management

problems, and RFIDUnit 6: HP- POS systems and Microsoft- SCM• The meaning of POS, HP-POSUnit 7: Grid computing, Electronic transactions

and strategic decisions• Meaning of grid computing,• Grid computing, and• From electronic transactions to strategic decisions.Unit 8: Microsoft dynamics and trends in technology:• Microsoft dynamics AX, and• Trends in technology introductionUnit 9: SAP best practices for retail• scope,• SAP best practices for retail operation

Unit 10: Emerging technologies and emerging privacy issues

• The meaning of emerging privacy issues, and emerging technologies and

• Emerging privacy issues.

Group V – Healthcare Services

I Health Administration Subject Code - MH0040

Unit 1: Health administration, management Health care delivery system and functions – Levels of health care – Central, State and district level organizations, health care delivery at village.

Unit 2: Health Planning and management

Basic purpose of planning, steps in planning and management. Management methods and techniques, national health planning, national development health planning

Unit 3: Health status in India Basic health definitions, demographic profile, mortality profile, health problems,

communicable disease problem, nutritional problem, environmental problem, medical care problems, population problems.

Unit 4: Health economics Concepts, economic impact of morbidity, definition of cost and benefit, methods of economic evaluation, quality of life.

Unit 5: Health Policy Aim of health policy, Indian health policy 2002, review of health situation, current scenario, goals and objectives observations and recommendation.

Unit 6: National health programmes in India National anti-malaria programme, national filariasis control programme, national leprosy eradication programme, revised national tuberculosis control programme, national aids control programme, National programme for control of blindness, IDD programme, ICDS programme, universal immunization programme, national rural health mission,

reproductive and child health programme. National cancer control programme.

Unit 7: International health regulation Current IHR, revised 2005 IHR international vaccination department and health regulations.

Unit 8: International and national health agencies

Objectives and work of World health organization UNICEF, UNDP, World Bank, International red cross, Indian red cross.

Unit 9: E-health Concepts and contents – internet, world wide web, URL, electronic mail, BIDS, Radiology preparation and management, health informatics, electronic medical records.

Unit 10: Future trends in Health care Health and education, health and economic growth, health insurance, roll of government and private health insurance, health sector reforms, emerging trends.

II Hospital Organization, Operations, and Planning Subject Code - MH0041

Unit 1: Hospital Organization Introduction to Hospital Definition; Hospital, organization Types of organizations: Formal and Informal types Matrix organization: Departmentation by time/ service

etc Classification of Hospitals Levels of health care in India

Unit 2: Hospital Planning and Design Introduction to hospital Planning Definition Factors in hospital planning

Planning team Steps in Hospital planning

Unit 3: Ward Planning Introduction Design and Layout Patient care areas Space requirements

Unit 4 & 5: Clinical Services Intensive care unit Neo-natal ICU Dialysis Operation theater

Blood bank Cardiac catheterization lab Casualty & Trauma

Unit 6: Administrative Services Billing Enquiry & Registration Laundry services Medical Records Department General Stores

Unit 7 & 8: Clinical Support Services Hospital pharmacy

Laboratory and Diagnostics CSSD Diet Department

Unit 9: Non-Clinical Support Services Housekeeping Services Hospital Workshop Civil Department Electrical Department Plumbing Department

Unit 10: Hospital Committee

III Hospital and Healthcare Information Management Subject Code - MH0042

Unit 1: Introduction to Health Information Management Definition of various terms in HIM Importance of HIM Uses & Scopes of HIM Sources of HIM

Unit 2: Health Care System in India Organisation & structure of health care system in India Health care services in India National Health Policies

Unit 3: Health Information Management System Need & Scope of Health Information Management

System Models of HIMS

Various Applications of HIMS Case studies

Unit 4: Evaluation of HIMS in India Geographic Information System (GIS) Staffing Pattern Present HIMS in India Barriers in Implementing HIMS

Unit 5: Hospital Information System Need & Scope of HIS

Components of HIS Various Applications of HIS

Unit 6: Design and Implementation of Hospital Information System

Various models of HIS Designing HIS Implementation & Management of HIS

Unit 7: Health Information and Health Care Financing Trends & Strategies Various issues in health care financing Control of Health Care cost Different Health Care financing Models

Unit 8: Health Information in Health Insurance Management

Health Insurance industry Various types of Health Insurance Schemes

HIM professionals & Health Insurance

Unit 9: Health Information Management- an organizational View

HIM department & Functions Organizational Structure Inter & Intra departmental Relationships Role of Health Information Managers

Unit 10: Quality Assurance Quality Management System Quality Management Systems in Health Quality Assurance program in Health Care Role of Health Information in Quality Assurance

Program

IV Finance, Economics, and Materials Management in Healthcare Services Subject Code - MH0043 Unit 1: Accounting Definition; Accounting concepts; Accounting cycle; Rules of

debit & credit; types of enterprises; cash and mercantile/accrual systems of accounting; Revenue & capital expenditure

Bank reconciliation statement Books of prime entry, ledgers, closing entries, preparation of

trial balance and financial statements Depreciation and methods of calculating depreciation Internal controls Budgeting; responsibility accounting Unit 2: Cost Accounting Definition, Introduction of cost terms and purposes Cost-volume-profit analysis Cost allocation Cost accounting for materials, labour, overheads Job, Process costing Activity based costing Behaviour of costs Pricing decisions Unit 3: Financial Management

An overview – evolution of financial management, goals, organization of finance function, emerging role

Ratio Analysis Time value of money Techniques of capital budgeting Dividend policy and dividend decision Working capital policy and financing Sources of long term sources of finance Unit 4: Hospital Finance Evolution of finance function & role of CFO Billing and cash collection Credit arrangements and collection Budget – a planning and control tool Unit 5: Managed care and health insurance Meaning of important terms History of managed care HMOS, PPOs etc. Negotiating and contracting with managed care institutions The Indian scenario Unit 6: Materials Management – Purchasing Basic Concepts

Purchase Function, purchase committee Quantity & Quality aspects Price issues Vendor development, negotiations, legal aspects Controlling packaging and transportation costs Salvage & disposal of scrap Purchasing policies & procedures Modern trends in purchase management Purchase of high value capital equipments, feasibility study Unit 7: Materials Management – Inventory Control Importance and scope Stores management, stores organisation, receiving, storing,

issuing, stores accounting, storage equipments, storage methods

Inventory checking and accounting Modern trends in inventory management Asset accounting, annual verification of assets, ageing of

assets Unit 8: Economics – Microeconomics Scope of Managerial Economics

Supply and Demand Theory of Production Theory of Cost Pricing Theory, Policies & Practices Relevant & Related concepts Unit 9: Economics – Macroeconomics National Income Business cycles Money, interest rates & prices Banks & Financial Institutions International Trade Role of Government Unit 10: Economics – Health Economics Introduction to Health Economics Expenditure on health Economic groups in the health care system Financial flows and costs in the health care system Role of incentives in the health care system Economic organization of medical care Cost benefit analysis

Master of Business Administration

3rd Semester

Sikkim Manipal University