Bath Zone
Bristol Zone
Weston-super-Mare Zone
West of England Zones
#movetomobile
your new
bus tickets
the complete guideFrom 11
th November...
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Welcome to your new fares guideA feature of our new fares is that we are making things simpler – and we’re doing that in two ways.
First, fares are now based on 4 zones: Bristol, Bath, Weston and West of England. So any tickets that were previously limited to our Bath and Bristol Outer Zone or Weston Outer Zone now cover the complete West of England area. Second, we are launching a flat fare in the Bristol zone, so instead of having to work out whether a single trip will attract the ‘short’ or ‘long’ trip price, it’s just one price for all single journeys. This means we now have a flat fare in Bristol, Bath and Weston-super-Mare.
We’ve also now passed 10 million sales through our mTickets app, which is speeding up journeys and making buying tickets more convenient. Our new fares give further incentive to make the switch, with mTickets providing even better value compared to paying the driver. We also want to make sure that our less frequent travellers can use mTickets, so for the first time you’ll be able to buy a single journey on the mTicket app and save against paying on board.
Even if you haven’t switched to mTickets yet, the guide sets out all the places where you can save by buying before you board, whether that’s online, at our travel shops in Bristol and Bath, at an iPoint at all metrobus stops, through the Travelwest Smartcard or at one of over 500 Payzone or PayPoint retail outlets. Wherever you choose to buy, you will always save if you buy before you board.
With singles right through to year tickets, free travel for children under 5, up to 50% off for children 5 or over, up to 30% off for 16-21 year olds and students, and fantastic value from our group tickets, we have a great range of tickets to suit everyone’s needs.
James Freeman Managing Director, First West of England
#movetomobile
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Contents
How do I buy a ticket using mTickets? 5
Ticket types 6
Ticket discounts 7
Where to buy tickets 8
Bath Zone fares & tickets 9
Bristol Zone fares & tickets 12
Weston-super-Mare Zone fares & tickets 15
West of England Zone fares & tickets 18
West of England Zone Plus fares & tickets 21
How are West of England Zone single fares calculated? 22
Combined bus and rail tickets 23
Multi-operator bus tickets 25
Ticket exclusions/exceptions 26
Photo ID application form 27
Contact us 28
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How do I buy a ticket using mTickets?
Just follow these 6 easy steps...
1. Download...
...the app. Just search your app store for ‘First mTickets’.
4. Sign up...
...for an account and pay by card, Pingit, Paypal, Apple or Google Pay.
2. Select...
...the area you'd like to travel in.
5. Activate...
...your ticket JUST BEFORE you get on the bus.
3. Select...
...your ticket category and type and add it to your basket.
*
6. Scan...
...the QR code ticket as you get on the bus.
#movetomobile
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Ticket types
Single tickets
A flat fare structure is in place in the Bristol, Bath and Weston-super-Mare Zones.
This means that wherever you travel in that zone, the price of a single journey will be the same.
In the West of England Zone the cost of your single ticket is based on the route distance you travel.
Your fare is determined by how many sections of route you travel through, as defined by the chart on page 22.
Day and season tickets
If you're making more than one journey on a particular day, or are a regular traveller, these tickets can offer you great savings.
Just decide which area you want to travel in and how long you need your ticket to last. Then once you have your ticket you can use it as much as you like in your chosen period of time, making as many journeys as you need to. Our day tickets are valid until 4.29am the following morning so are perfect for a day and night out!
Group ticket
With this unlimited day ticket up to five people of any age can travel together.
Tickets can be bought after 9.30am Monday to Friday and all day Saturdays, Sundays and Public Holidays. And as with all our day tickets, it is valid until 4.29am the following morning.
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Ticket discounts
Children under 5 travel free
Unlimited children under five can travel for free with each fare-paying adult/student/16-21 year old or concessionary pass holder.
Up to 50% discount for children aged 5-15
Children aged 5-15 can get up to 50% discount on all tickets across the West of England.
We would advise all older children to get a free First Photo ID pass as proof of age. An application form can be found on page 27.
Buy your child's ticket on your phone
Child tickets can also now be bought on one mobile phone and transferred to another with mTickets.
For example if a parent and child both have mobile phones with the mTicket app on, the parent can buy a child ticket on their phone using their credit/debit card and then send it to the child's phone for them to use.
Up to 30% discount for young people and students
Young people (16-21) and students (of any age if in full time education) can get up to 30% discount on all tickets if they have a First Photo ID pass or their student photo ID.
An application form for a free First Photo ID pass can be found on page 27.
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Where to buy tickets
Buying before you board is easy and cheap
Our cheapest tickets are available before you board. Take advantage of the following methods to access cheaper tickets...
Contactless/cash on the bus Tickets are cheaper on the app but our drivers still accept cash or you can use your contactless card for all tickets up to £30
Still want to pay on the bus?
When you board any of our buses, you can pay using the following methods...
Online week, month and year tickets available at www.firstgroup.com/onlinetickets
mTickets app available on the Apple App Store and Google Play
Symbols throughout the guide show where you can buy each ticket
Travel Shops most tickets are available from our Travel Shops in Bristol, Bath and Wells
Payzone stores where you can top up your smartcard, find your nearest at www.payzone.co.uk
PayPoint stores where you can buy paper tickets, find your nearest at www.paypoint.co.uk
iPoints available at every metrobus stop metrobus is a buy before you board service
Travelwest Smartcard available from buytickets.travelwest.info
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Bath Zone fares & ticketsThe Bath Zone is approximately 3 miles from the city centre and includes places such as Upper Weston, Bathford and Odd Down.
Limpley StokeRiver Bridge
MidfordClearbrook Farm
Odd DownRecycling Centre
Bath SpaUniversity
Newton St LoeThe Globe
NewbridgeOldfield School
BathfordWestwoods
BathBus Station
Batheaston
Larkhall
FairfieldPark
Lansdown
BathamptonDown
ClavertonDown
HelstonPark
Weston
Twerton
Whiteway
Southdown
Oldfield Park
Bear Flat
Foxhill
Combe Down
Claverton
Bath zone
Three Stop Hop
Travel 3 stops in Bath Zone, see page 26 for exclusions.
• Adult £1.20
• 16-21 year old/student 90p
• Child aged 5-15 60p
Single tickets
A flat fare will apply in Bath Zone for any single journey longer than a three stop hop. mTicket from exclusive the driver
• Adult £2.07 £2.50
• 16-21 year old/student £1.47 £1.80
• Child aged 5-15 £1.06 £1.30
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Single - pack of 5
Five single journeys to use when you like. Valid for 12 months from the date of issue.
• Adult £10 (just £2 per journey)
• 16-21 year old/student £7 (just £1.40 per journey)
• Child aged 5-15 £5 (just £1 per journey)
Bath Day
Go anywhere in the Bath Zone as often as you like for one day. before from you board the driver
• Adult £4 £4.50
• 16-21 year old/student £3 £3
• Child aged 5-15 £2 £2.30
• Group £8 £9(Up to five people. After 9:30am Mon-Fri and all day Saturdays, Sundays and Public Holidays)
Bath Night
Go anywhere in the Bath Zone as often as you like after 7pm. before from you board the driver
• Adult £3 £3.50
• 16-21 year old/student £2 £2
• Child aged 5-15 £1.50 £1.80
Bath Week
Go anywhere in the Bath Zone as often as you like for seven consecutive days. before from you board the driver
• Adult £17 £20
• 16-21 year old/student £12 £14
• Child aged 5-15 £8.50 £10
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Bath Month
Go anywhere in the Bath Zone as often as you like for a whole month, e.g. if a ticket is bought on the 10th of a month it will expire on the 9th of the following month.
• Adult £66
• 16-21 year old/student £46.20
• Child aged 5-15 £33
Bath Zone Unlimited
Our best value monthly ticket. Receive your ticket via our mTicket app every month and pay by direct debit. Sign up at www.firstgroup.com/unlimited.
• Adult £62.70
Bath Year
Go anywhere in the Bath Zone as often as you like for a whole year.
• Adult £650
• 16-21 year old/student £455
• Child aged 5-15 £325
No cash, no worries!Use contactless on our buses. But remember, it's cheaper to buy before you board with mTickets!
Bank Card
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Bristol Zone fares & ticketsThe Bristol Zone is six miles from the city centre in all directions and includes places such as Pill, Aztec West, Emersons Green and Keynsham.
Hobbs Lane
Wraxall Hill
Pensford Hill TopBelluton Terrace
Cadbury RoadKeynsham
Ellsbridge HouseKeynsham
Oaklodge FarmBridgeyate
Cuckoo LaneWick Wick
Quarry BartonWinterbourne
Elm Tree FarmSheepway
Station RoadSheepway
The GeorgeFlax Bourton
Noah’s ArkZoo Farm
Wraxall
Rock House Farm
Cherry Garden RoadBitton (junction with
A431 Bath Road)
Cribbs CausewayBus Station
BristolCity Centre
Whitchurch
Knowle
Kingswood LongwellGreen
Fishponds
BradleyStoke
Patchway
Filton
Horfield
Sea Mills
Shirehampton
Southmead
Avonmouth
Hartcliffe
Long Ashton
Failand
AbbotsLeigh Clifton
Bristol zone
Three Stop Hop
Travel 3 stops in Bristol Zone, see page 26 for exclusions.
• Adult £1.20
• 16-21 year old/student 90p
• Child aged 5-15 60p
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Single tickets
A new flat fare single has been introduced for Bristol. before from you board the driver
• Adult £2.07 £2.50
• 16-21 year old/student £1.47 £1.80
• Child aged 5-15 £1.06 £1.30
Single - pack of 5
Five single journeys to use when you like. Valid for 12 months from the date of issue.
• Adult £10 (just £2 per journey)
• 16-21 year old/student £7 (just £1.40 per journey)
• Child aged 5-15 £5 (just £1 per journey)
Bristol Day
Go anywhere in the Bristol Zone as often as you like for one day. before from you board the driver
• Adult £4 £5
• 16-21 year old/student £3 £3.50
• Child aged 5-15 £2 £2.50
• Group £8 £10(Up to five people. After 9:30am Mon-Fri and all day Saturdays, Sundays and Public Holidays)
Bristol Night
Go anywhere in the Bristol Zone as often as you like after 7pm. before from you board the driver
• Adult £3 £3.50
• 16-21 year old/student £2 £2.50
• Child aged 5-15 £1.50 £1.80
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Bristol Week
Go anywhere in the Bristol Zone as often as you like for seven consecutive days. before from you board the driver
• Adult £17 £20
• 16-21 year old/student £12 £14
• Child aged 5-15 £8.50 £10
Bristol Month
Go anywhere in the Bristol Zone as often as you like for a whole month, e.g. if a ticket is bought on the 10th of a month it will expire on the 9th of the following month.
• Adult £66
• 16-21 year old/student £46.20
• Child aged 5-15 £33
Bristol Zone Unlimited
Our best value monthly ticket. Receive your ticket via our mTicket app every month and pay by direct debit. Sign up at www.firstgroup.com/unlimited.
• Adult £62.70
Bristol Year
Go anywhere in the Bristol Zone as often as you like for a whole year.
• Adult £650
• 16-21 year old/student £455
• Child aged 5-15 £325
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Weston-super-Mare Zone fares & ticketsThe Weston-super-Mare Zone is three miles from the town centre in all directions and includes places such as Uphill, Locking and Worle.
LympshamHobbs Boat Inn
LockingElborough Turn
West WickScot Elm Drive
Weston-super-MareSt Georges Turn
Weston-super-MareOld Toll Gate
Weston-super-Mare
Uphill
Bleadon
Hutton
Milton
Locking
Elborough
Oldmixon
Worle
Hay Wood HuttonWood
WestonWoods
Weston-super-mare
zone
Single tickets
A flat fare applies in the Weston-super-Mare Zone. mTicket from exclusive the driver
• Adult £1.57 £1.70
• 16-21 year old/student £1.06 £1.20
• Child aged 5-15 81p 85p
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Single - pack of 5
Five single journeys to use when you like. Valid for 12 months from the date of issue.
• Adult £7.50 (just £1.50 per journey)
• 16-21 year olds/student £5 (just £1 per journey)
• Child aged 5-15 £3.75 (just 75p per journey)
Weston Day
Go anywhere in the Weston-super-Mare Zone as often as you like for one day. before from you board the driver
• Adult £2 £2.50
• 16-21 year old/student £1.40 £1.80
• Child aged 5-15 £1 £1.25
• Group £4 £5 (Up to five people. After 9:30am Mon-Fri and all day Saturdays, Sundays and Public Holidays)
Weston Week
Go anywhere in the Weston-super-Mare Zone as often as you like for seven consecutive days. before from you board the driver
• Adult £9.50 £10
• 16-21 year old/student £6.65 £7
• Child aged 5-15 £4.75 £5
Weston Month
Go anywhere in the Weston-super-Mare Zone as often as you like for a whole month, e.g. if a ticket is bought on the 10th of a month it will expire on the 9th of the following month.
• Adult £37
• 16-21 year old/student £25.90
• Child aged 5-15 £18.50
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Want 'em cheaper? Get mTickets.
Search your app store for ‘First mTickets’.
Our cheapest tickets are available on our app.
Weston Unlimited
Our best value monthly ticket. Receive your ticket via our mTicket app every month and pay by direct debit. Sign up at www.firstgroup.com/unlimited.
• Adult £35.15
Weston Year
Go anywhere in the Weston-super-Mare Zone as often as you like for a whole year.
• Adult £380
• 16-21 year old/student £266
• Child aged 5-15 £190
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West of England Zone fares & ticketsThe West of England Zone allows travel on all First West of England bus services, which includes travel in Bristol, Bath & North East Somerset, South Gloucestershire, the west of Wiltshire and the Mendips, all on one ticket.
D1 to Salisburyincluded
Avonmouth
Bradford-on-Avon
Portishead
Clevedon
Street
WellsFrome Warminster
Thornbury
Chippenham
Yate
Patchway
Filton Mangotsfield
Kingswood
Keynsham
MelkshamDevizes
Trowbridge
Westbury
Corsham
Chipping Sodbury
Shepton Mallet
Midsomer Norton Radstock
Cheddar
Glastonbury
Wellington
Taunton
Chard
Axminster
Yeovil
Somerton
Bridgwater
Watchet
Dulverton
Tiverton
Chepstow
Burnham-on-Sea
Minehead
BristolAirportWorle
Clifton
Yatton
Backwell
CribbsCauseway
Winscombe
X10 to Blandford Forumincluded
40 to Beaminsterincluded
Bath
Bristol
Weston-super-Mare
Wincanton
Newport
West of England Plus Zone
West of England Zone
West of England zones
Single tickets
The cost of single tickets when boarding within the West of England Zone is based on the route distance you travel:
Up to three miles
• Adult from £2.50
• 16-21 year old/student from £1.80
• Child aged 5-15 from £1.30
Three to six miles
• Adult from £3.50
• 16-21 year old/student from £2.50
• Child aged 5-15 from £1.80
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Six to nine miles
• Adult from £4.50
• 16-21 year old/student from £3.20
• Child aged 5-15 from £2.30
Nine to twelve miles
• Adult from £5.50
• 16-21 year old/student from £3.90
• Child aged 5-15 from £2.80
Over twelve miles
• Adult from £6.50
• 16-21 year old/student from £4.50
• Child aged 5-15 from £3.30
Fares are dependent on section boundaries, some journeys may cost more than the base rate. See page 22 for more details.
Single mTicket exclusive
A single journey anywhere in the West of England Zone available on the mTicket app. Valid for 12 months from the date of issue.
• Adult £3.59
• 16-21 year old/student £2.53
• Child aged 5-15 £1.82
Single - pack of 5
Five single journey tickets to go anywhere in the West of England Zone whenever you like. Valid for 12 months from the date of issue.
• Adult £17.50 (just £3.50 per journey)
• 16-21 year old/student £12.25 (just £2.45 per journey)
• Child aged 5-15 £8.75 (just £1.75 per journey)
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West of England Day
Go anywhere in the West of England Zone as often as you like for one day. before from you board the driver
• Adult £6 £7
• 16-21 year old/student £4.20 £4.90
• Child aged 5-15 £3 £3.50
• Group £12 £14 (Up to five people. after 9:30am Mon-Fri and all day Saturdays, Sundays and Public Holidays)
West of England Night
Go anywhere in the West of England Zone as often as you like after 7pm. before from you board the driver
• Adult £5 £5.50
• 16-21 year old/student £3.20 £3.80
• Child aged 5-15 £2.50 £2.80
West of England Week
Go anywhere in the West of England Zone as often as you like for seven consecutive days. before from you board the driver
• Adult £22 £26
• 16-21 year old/student £15.40 £18.20
• Child aged 5-15 £11 £13
West of England Month
Go anywhere in the West of England Zone as often as you like for a whole month, e.g. if a ticket is bought on the 10th of a month it will expire on the 9th of the following month.
• Adult £80
• 16-21 year old/student £56
• Child aged 5-15 £40
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West of England Unlimited
Our best value monthly ticket. Receive your ticket via our mTicket app every month and pay by direct debit. Sign up at www.firstgroup.com/unlimited.
• Adult £76
West of England Year
Go anywhere in the West of England Zone as often as you like for a whole year.
• Adult £840
• 16-21 year old/student £588
• Child aged 5-15 £420
West of England Zone Plus fares & ticketsWest of England Plus tickets allow unlimited day travel on all First bus services in the West of England Zone and Buses of Somerset.
West of England Plus Day
Go anywhere in the West of England Plus area as much as you like for one day.
• Adult £12
• Child aged 5-15 £6
• Group £24(Up to five people. After 9:30am Mon-Fri and all day Saturdays, Sundays and Public Holidays)
16-21 year olds/student discount tickets are not available on the West of England Plus Day ticket.
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How are West of England Zone single fares calculated?In the West of England Zone single fares are worked out based on the route distance you are travelling.
Distances are calculated using fare stage sections rather than individual bus stops, with each section being approximately one mile long*.
If you travel in 1-3 mile long sections it’ll be £2.50, 3-6 mile long sections will be £3.50 and so on.
Here is an example route and some of the fares along it:
Emersons Green, Sainsbury’s to Long Close would be £2.50 as you are travelling in three sections (numbers 1, 2 and 3, Long Close is classed as section 3 in this example as it’s where you are getting off the bus).
Long Close to Narroways Road would be £3.50 as you are travelling in four sections (4, 5, 6, 7, Long Close is counted as section 4 in this example as it’s your boarding point).
Blackberry Hospital to Downend, The Leap would be £3.50 as you are travelling in four sections (5, 4, 3, 2).
*Sections are approximately one mile long as not all bus stops are exactly to the mile. Where a significant feature is on a route such as a row of shops we have tried to extend sections to include this within the mile section.
Emersons Green, Sainsbury’s
Church Farm RoadBett’s Green
MeadgateBlackhorse LaneDownend, The LeapLeap Bridge
Queensholm Crescent
Four Acre Road
Wedgewood RoadQuakers RoadBromley Heath AvenueCleeve HillLong CloseSelbrooke CrescentEttricke DriveVassal RoadStraits ParadeNew Station RoadFishponds, Channon’s HillChannons HillSnowdon RoadBlackberry HospitalTendlewood ParkSmall LaneRiver ViewBrinkworthy RoadThe ChineStapleton ChurchGlenfrome RoadStapleton RoadEastville, Eastgate Centre
Eastgate RoadNarroways RoadStafford RoadSevier StreetAshley Road, Brook RoadDenbigh StreetBrigstocke RoadStokes CroftThe HaymarketCentre, Rupert Street
1
2
3
4
5
6
7
8
9
Key
Numbered sections
Bold name stops - Section boundary stop(can be counted in either section)
Non-bold names - All other bus stops
1
Please note: Example purposes only, not an actual route.
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Flat fares in Bath, Bristol and Weston-super-Mare
In the Bath, Bristol and Weston-super-Mare fare zones, there is a flat fare for all single journeys.
This means any single journey which starts and ends entirely within any of these zones will be one price.
For Bath Zone single fares see page 9.
For Bristol Zone single fares see page 12.
For Weston Zone single fares see page 15.
Journeys out of a flat fare zone
If a journey begins within a flat fare zone but travels beyond the border of that zone, the fare will be calculated as follows:
Flat fare to the border of the zone, then rounded up to £3.50, £4.50, £5.50 or £6.50 depending on the distance travelled thereafter.
Combined bus and rail tickets
Freedom Travelpass
The Freedom Travelpass is a flexible ticket for unlimited train and bus travel within four zones. It’s valid just for the day, for the week or for the calendar month – it's your choice!
Where to buy?
• From your First Bus Driver - day tickets only.
• From the Ticket Office at your local station - all tickets
• From the conductor on board your train if your
station is unstaffed - Day & Week tickets
• From a First Bus Travel Shop - All tickets
A photocard is required for the monthly Freedom Travelpass.
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Freedom Travelpass zonePeak day
Peak week
Peak month
Zone A Bristol £6 £27 £100
Zone AB Bristol Plus £11.50 £50 £192
Zone AC Bristol & Bath £11.50 £50 £192
Zone ABC Bristol, Bath, Nailsea & Yatton
£13.50 £59 £227
Zone ABD Bristol & Weston-super-Mare
£13.50 £59 £227
Zone ABCD Bath, Bristol & Weston-super-Mare
£18 £76 £290
Railway routesand GWR stationswhere you can useFreedom Travelpass
ZONE A
ZONE B
ZONE C
ZONE D
ChippingSodbury
Emersons Green
Marshfield
Keynsham
Oldfield Park
MidsomerNorton
Radstock
Freshford
KingswoodLawrence HillStapleton Road
Filton Abbey Wood
Winterbourne
Patchway
Cribbs Causeway
PilningSevern Beach
St Andrews Road
Thornbury
Yate
Avonmouth
Shirehampton
Parson StreetBedminster
Portishead
Clevedon
Weston Milton Worle
Sea MillsRedland
Clifton DownMontpelier
NailseaBristolTemple Meads
Bristol Parkway
Bath Spa
Weston-super-Mare
Yatton Nailsea &Backwell
BristolTemple Meads
Bristol Parkway
Bath Spa
Weston-super-Mare
Yatton Nailsea &Backwell
PlusBus
PlusBus is a ticket for unlimited bus travel on both First and other bus services that you add to your train ticket.
So you pay for your complete train and bus journey in one easy transaction. For more information visit www.plusbus.info
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Multi-operator bus tickets Travelling with more than one bus company?
The AvonRider, BathRider, BristolRider and WestonRider are Day or Week tickets available to buy on bus, where you can travel on up to 14 different operator services across the area of your choice with just one ticket.
AvonRider Day Week
• Adult £7.20 £32.50
• Student/Child £5.50 £24.50
BathRider Day Week
• Adult £4.50 £20
• Student/Child £3.50 £15.50
BristolRider Day Week
• Adult £5 £20
• Student/Child £3.50 £15.50
WestonRider Day Week
• Adult £4 £18
• Student/Child £3 £13.50
You can find out more at www.travelwest.info/rider
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Ticket exclusions/exceptions
Bristol 3 Stop Hop
A1 Entire route
X2 Between Merchants Road/Hotwells and the Jubilee Inn
X3/X3A/X4
Between Merchants Road/Hotwells and Ashton Lodge
X5 Entire route
X6 Between Merchants Road/Hotwells and Noah’s Ark Zoo Farm
X7 Between Merchants Road/Hotwells and Kingscott Mill Farm
Severn Express Entire route
Y1 Entire route
X39 Between Hicks Gate and Ellsbridge House
Y4 Between Cabot Circus and Merchants Arms
Y3 Between Cabot Circus and Hambrook, The Stream
Y2 Between Cabot Circus and Eastville Park
X73 Between Centre and Great Stoke Way/Sainsbury's
T2 Between Gipsy Patch Lane and Cribbs Causeway
m2 Entire route
m3 Entire route
U3 Entire route
Bristol Airport Flyer & Weston Flyer
These are run under contract, for more details visit www.bristolairport.co.uk
Severn Express 10 journey
A 10 journey ticket is available for the Severn Express service between Bristol and Chepstow/Newport for £30 or £27 if bought on mTickets. A day ticket between Chepstow and Newport is available for £4.
Bath 3 Stop Hop
U1 Entire route
U2 Entire route
21 Entire route
31 From Park & Ride site
41 Entire route
U5 Between Twerton Fork and The Globe
U6 Between Twerton Fork and The Globe, Between The Globe and Twerton Mill
19A Between Twerton Fork and The Globe
39 Between Twerton Fork and The Globe
X39 Between Twerton Fork and The Globe
D1 Between Hantone Hill and River Bridge
D2 Between Cross Keys and Clearbrook Farm
D3 Between Lambridge and Westwoods
X31 Between Lambridge and Westwoods
Park & Ride
Bristol Park & Ride and Bath Park & Ride services are not included in this fare structure.
For full details pick up a leaflet in our travelshops or visit...
www.bristolparkandride.com www.firstgroup.com/bathparkandride
Contracted and Special Services
Services operated under contract or for special events may have different fares and are excluded for use on any First Single, Day or season ticket.
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Make the most of your bus travel and save money with a FREE photo ID pass!
Photo ID application form
Children aged 5-15 get up to 50% OFF all single, day and season tickets
Young people aged 16-21 and students get up to 30% OFF all singles, day and season tickets (excluding West of England Plus)
Please complete the form if you are sending the application by post or alternatively visit your local First travel shop.
You will need to include:
• The completed form
• A passport sized photo of the pass holder
• Proof of age (birth certificate or passport ) or proof of student status (a valid NUS/student card).
Photocopies are accepted DO NOT send originals.
Please send all the above to:
Photo ID Applications, First, Enterprise House, Easton Road, Bristol BS5 0DZ or email your details to [email protected]
We aim to process all postal applications and send passes back to the home address within 10 working days (along with all documentation).
Please complete all the fields below.
We respect and protect everyone’s privacy. Personal data collected here will be processed in line with our Privacy Notice, which is available to view on our website.
Office use: Proof of ID Photo ID Number Date Issued
Name (of pass holder)
Address
Date of Birth
Telephone no. Email
Signed Date
This form is for customers in Bristol, Bath, Weston-super-
Mare and West of England areas only
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All information in this book was correct at time of print.
For routes & timetables visit...
www.firstgroup.com/westofengland
Download our free mobile apps...
Search your app store for 'First Bus'
For updates on First services...
Like us on Facebook, search First West of England
Follow us on Twitter @FirstBSA
Follow us on Instagram firstwestofengland
Contact us
By phone
0345 602 0121
First Travel Shops
• Bath Bus Station, 1 Dorchester Street, Bath, BA1 1SS
Open 9am to 6pm Mon-Fri, 9am to 5pm Sat and 10am to 4pm Sun.
• Bristol Bus Station, Marlborough Street, Bristol, BS1 3NU
Open 8am to 6pm Mon-Fri, 8am to 5pm Sat and 10am to 4pm Sun.
• Wells Bus Station, Princes Road, Wells, BA5 2DT
Open 9.30am to 1.30pm Mon-Fri.
All travel shops closed public holidays.
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