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1 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Gartner At A Glance
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Interactions
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in Nine Industries
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per month
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This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Top 10 Impacts of Bimodal IT on Infrastructure and Operations
Kevin Knox
3 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.3 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
4 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Bimodal IT Means —
Having two modes of IT, each designed to develop and deliver information- and technology-intensive services in its own way.
Mode 1 is traditional, emphasizing predictability, accuracy, stability.
Mode 2 is exploratory, emphasizing agilityand speed.
Digital Business Needs Bimodal IT
5 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.5 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Bimodal IT is NOT a "nice to have."
50%will make a mess of it.
75% will have a bimodal capability by 2017.
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Process
Technology
1
2
3
People9
10
4
5
6
7
Smart Machines and Automation
ITIL for Stability and DevOps for Agility
Enterprise-Defined Data Centers
Information of Everything
Device Mesh
Integrated Systems
New Organizational Model and Shadow IT
Culture and Skills
Software-Defined Everything and Cloud
Impact
8 Technical Debt
7 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Technology
Source: https://www.issa.int/communities/tc-ict/about
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A Spectrum of Autonomous Smart Machines
Physical
Virtual
ObviousUnobtrusive
Robots
Drones
Driverless Vehicles
Smart Camera Systems
Intelligent Sensors
Smart Appliances
Speech to Text
Language Translation
NLP-Based Applications
Virtual Customer Assistants
Virtual Personal Assistants
Smart Advisors
1
9 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Plan for I&O Automation Evolution
Image sources: http://scienceofstrategy.org/main/content/linearthinkingjpg
http://commons.wikimedia.org/wiki/File:Example_for_a_deterministic_Staiger-Wagner_automaton.svg
Deterministic:
Workflow and process-drivenThe technique, method or system of operating or controllinga process by highly automatic means, as by electronic devices, reducing human intervention to a minimum.
Heuristic:
Knowledge and analytics-drivenThe science or study of how man uses experience to learn, apply patterns and improve to solve certain types of problems.
1
10 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.10 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
By 2018, the total cost of ownership for business operations will be reduced by
30% through smart machines and industrialized services.
Source: "Top 10 Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change'" (G00269904)
1
11 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
The Device Mesh Is Dynamic and Pervasive
A Shifting Set
of Endpoints
On the Desk
With the Person
In the Environment
At Work
In the Car
With theCustomer
Away From Home
At the Game
At Home
At the Bar/Restaurant
Consumer Retail
2
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Device Mesh Needs Gartner's Managed Diversity Model
Fully Managed Semimanaged Exceptions
Device Ownership IT BYOD IT or end user/BYOD
Device Choice IT choice End-user choice (limited to
IT recommendations)
End-user choice
Security
Responsibility
IT 100% IT 100% for enterprise
content; end user 100%
for device and applications
End user 100%
Security Approach Device-level control
via lockdown
Content-level control via
isolation
Ad hoc and manual
Support
Responsibility
IT 100% Split between IT and
end user
Third-party service
Support Approach IT provides full
service
IT promotes end-user
self-service and
peer-to-peer support
IT contracts with a
third-party service
Special Services VIP option VIP option IT procures and
manages budget for
third-party support
2
13 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
The Information of Everything Is the "Life Blood" of the Digital Business and Algorithmic Economy
Internet of Things25 Billion Things by 2020
Internet of People1.35 Billion Monthly Active Users
Internet of Places6 Billion Foursquare Check-Ins
3
14 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Identify the information that matters
Consider all types and sources of information — inside and outside
the enterprise
Use a risk-adjusted-value approach to rationalize the value of
your information
Leverage a variety of tools and approaches:
– Big data and advanced analytics
– Information graphs and dynamic ontologies
Dealing With the Information Explosion 3
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Enterprise-Defined Data Centers
EDDC
DR Site
Hosted Site
SaaS
DRaaS
Public Cloud
Social Platforms
PaaS Provider
Branch Office
Second DC
SaaS
It's not about "my data center" — it's about delivering compute resources to the business the
best way possible.
Colocation
The New Data Center Is Everywhere
BranchMicro DC
4
16 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Services Innovation Delivered
Centrally operate, orchestrate
and automate.
Allows configuration
from one place.
Enhances workload
and traffic flow.
Networks, storage,
servers, data centers, etc.
Applications
Integrated Orchestration
Services delivered from the right place, for the right price,from the right platform.
4
17 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Integrated one or
many vendor products.
"Stack" sale versus
component sale.
Competes with
general-purpose designs.
Optimized for ease of use.
Best of brand versus
best of breed.
Integrated Systems 5
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Plan for Integrated Systems Evolution
Pre-evolved: Take it or leave it; you get what you pay for; upgrade when outgrown or obsolete: employ an integrator or DIY.
Evolving: Prebuilt; compute-network-storage integrated through virtualization and management to vendor specifications; automation and policy provisioning; hyperscale.
High-Evolved: Adaptable; frequent and continuous; SW-driven; intelligent-aware;IoT and Nexus of Forces.
Beyond Integrated Systems
High-Evolved2020+
Evolving2010-2020
Pre-evolved2000-2010
5
19 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Software-Defined Everything, the Story So Far …
NetworkStorage
Servers
Virtualization and Cloud Infrastructure
Data CenterFacilities
Provision
Consumption
SDDC —Data Center
SD
I —In
fras
truc
ture
SDN
SDS
SDC — Compute
SDx =Software-defined everything (SDx) is a collective term that encapsulates the growing momentum for improved programmability across data center infrastructure.
NetworkStorage
Servers
HA and DR Site
Remote Data Center
Non-data-center
Infrastructure?
6
20 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Virtualization, SDx and Cloud Delivery:Hybrid Infrastructure
Virtualized
SDx
Cloud
Virtualization slowing to 80% to 90% ceiling, complex workloads more difficult to virtualize
Dual hypervisors — heterogeneous management and recovery complexity
Emerging and embryonic managementand standards
Poor SDx intracompatibility(e.g., across SDN vendors)
Poor SDx intercompatibility(e.g., SDN and SDS)
Increased vendor lock-in (today)
Better for standardized repeatable applications
Strong private and public cloud, but weaker hybrid cloud leads to hybrid IT
IT efficiency, basic agility live migration and planned downtime
Leads to SDx and cloud
Cost optimization
HA/DR solutions and unplanned downtime
Infrastructure through to application
Service-driven and optimized
No metering or self-service
Self-service, application measurement and chargeback
The path to hybrid IT and optimal sourcing options
6
21 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Processes Fit for Digital Business
Source: http://blog.iriworldwide.eu/index.php/2014/06/12/which-digital-media-channels-engage-shoppers-and-drive-in-store-sales
22 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
You Must Resolve the Core Conflict in IT 7
23 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
ITIL and DevOps; Not ITIL Versus DevOps
Systems of
Innovation
Systems of
Differentiation
Systems of
Record
-
+
Go
vern
an
ce
+
-
Ch
an
ge
ITIL — Mode 1
Traditional and sequential, emphasizing stability, safety, accuracy.
DevOps — Mode 2
Exploratory and nonlinear,
emphasizing agility and
speed.
7
24 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Lower Technical Debt and Complexity
Source: https://penusa.org/blogs/mark-program?page=fmsknitanlftoam%252C27%2C18
https://nandalankalapalli.wordpress.com/2011/03/28/what-should-you-do-in-%E2%80%9Ctechnical-debt%E2%80%9D-sprint-anyway
8
Identify Debt Sources and Cost to I&ODebt Source Cost to IT I&O
Avoiding necessary hardware capacity or other changes
(patches, etc.) because the business cannot accept any
downtime within specific time periods
The interest paid in this example is the cost of
added monitoring or management technology in
addition to other unplanned activities to ensure
performance and availability goals are able to be
met
Continuing to perform manual operations instead of
developing, when appropriate, automated workflows (and
associated infrastructure and application APIs) because of a
surfeit of skills and/or time
The interest occurs with higher personnel costs
performing what could be automated operations
plus the variations in quality (not to mention the
timeliness or speed) of the output that may occur
De-emphasizing capacity planning and other infrastructure
rightsizing activities
The interest would be reflected in the potentially
unnecessary procurement of additional
hardware, software or services plus the labor to
support this additive infrastructure
Neglecting to document the infrastructure because higher,
more urgent priorities consume the necessary resources
The interest surcharge in this example would be
the increase in mean time to diagnose (MTTD) as
problems arise
Not adopting I&O standards due to a lack of
architectural blueprints
The interest would arise in higher costs of
technical support as well as potentially
lower service quality as sufficient resources
may be unable to be spread across
heterogeneous environments
8
26 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.26 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
People Fit for Digital Business
Source: www.adlittle.com/tim-viewpoints.html?&view=516
27 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
CIOs and CEOs Vary in View of Who Will Lead Digital Innovation and Change
9
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CIO
DevelopmentTest and
TransitionI&O
ServiceDesk
Enterprise Architecture
Organizational Structure
CEO
CIO
Mode 1 Plan and Build
I&O
CDO
Mode 2 Plan and Build
DevOps
9
29 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
Source: https://www.flickr.com/photos/dvids/8677711763
The beatings will continue until morale improves!
Culture 10
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Source: https://www.flickr.com/photos/dvids/8677711763
Collaboration
TrustRespect
Support
EmpowermentLearning
Honesty
Ownership
Culture 10
31 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.
DriveCulture
InspirePeople
Embrace Agile Processes
Adopt "Smart"Technology
A Bimodal I&O Leader Needs To
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THE COUNTDOWN CONTINUES …
Gartner IT Infrastructure, Operations & Data
Center Summit 2016
4 - 5 April, São Paulo, Brazil
3 - 4 May, Mumbai, India
16 - 17 May, Sydney, Australia
June (TBA), Mexico City, Mexico
Events for Infrastructure & Operations Professionals
Experience live analyst expertise plus much more at a Gartner event.
Visit gartner.com/events
Gartner IT Infrastructure & Operations Management
Summit 2016
14 - 15 June, Berlin, Germany
Gartner IT Operations Strategies & Solutions
Summit 2016
10 -- 12 May, National Harbor, MD
Data Center, Infrastructure & Operations
Management Conference 2016
5 – 8 December, Las Vegas, NV
Data Center, Infrastructure & Operations
Management Summit 2016
28 - 29 November, London, UK
IT Infrastructure & Data Center Summit 2016
26 - 28 April, Tokyo, Japan
Gartner Catalyst Conference 2016
15 - 18 August, San Diego, CA
21 - 22 September, London, UK
Gartner Symposium/ITxpo:
The world's most important gathering of CIOs and senior IT executives
• Hundreds of analyst-led sessions, workshops, how-to clinics and more
• Role-based tracks designed to address your key priorities and challenges
• Immediately actionable take-aways—a clear action plan for the next three, six and 12 months
• Mastermind Interview Keynotes with industry leaders
• ITxpo exhibit floor with hundreds of top solution providers and exciting startups
October 24 – 27 Sao Paulo, Brazil
October 24 - 27 Gold Coast, Australia
November 6 – 10 Barcelona, Spain
November 15 – 18 Goa, India
March 1 – 3 Dubai, UAE
September 26 -28 Cape Town, South Africa
October 5 - 7 Tokyo, Japan
October 16 – 20 Orlando, FL
Visit gartner.com/symposium
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