BARRIERS TO COMMUNICATION
WHAT IS NOISE?
INTRAPERSONAL – INTERPERSONAL -ORGANIZATIONAL – PHYSICAL –
PSYCHOLOGICAL & SEMANTIC BARRIERS
Communication Skills
COMMUNICATION BARRIERS
The word ‘barrier’ means a:
‘anything that makes progress or communication difficult or impossible’.
Hurdles or problems which affect the transmission of information in the communicative process are called ‘communication barriers’.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
What is noise?
Noise means interference that prevents you from hearing sounds properly.
Any unwanted sound is noise…
In a factory, for example the continuous noise made by machines makes oral communication difficult.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
NOISE: Problem & Solution
Result: In the same way some technical problem in a public address system or television cable will distort the sound signal and affect communication.
The way out: The authorities concern can take preventive steps in an organization, which minimize this barrier to some extent.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
CLASSIFICATION OF BARRIERS
If we classify barriers according to the progress of message formation & delivery , we get them at three level:
Intrapersonal Barriers
Interpersonal Barriers
Organizational Barriers
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTRAPERSONAL BARRIERS
Each of us interprets the same information in different ways. This is because of difference in our experience, education, value & personality.
An individual’s in-built barriers are called Intrapersonal Barriers.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTRAPERSONAL BARRIERS
Intrapersonal Barriers are further sub-divided into:
Wrong assumption
Varied perceptions
Differing background
Impervious category
Categorical thinking
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTERPERSONAL BARRIERS
Interpersonal barriers occurs due to the inappropriate transmission of words between two of more people.
Inefficiency in Communication skills
Negative aspect nurturing in the climate
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
INTERPERSONAL BARRIERS
The most common reasons for interpersonal barriers are:
Limited Vocabulary
Emotional outburst
Incongruity: (of verbal & non-verbal message)
Poor listening skills
Noise in the channel
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
ORGANIZATIONAL BARRIERS
In any organization there are two kinds of barriers commonly seen:
Upward communication barriers:
In upward communication subordinates tend to send up only such information as will show them in a favorable light. The important thing is that what is sent up may not be always be reliable.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
ORGANIZATIONAL BARRIERS
Second kind is:
Downward communication barriers:
In downward communication, the loss of information is even greater because it depends much on written communication (bulletins, notices, letters) which is not read with enough care.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
ORGANIZATIONAL BARRIERS
The way outs:
To overcome this barrier, everyorganization should constantlyevaluate its system of internalcommunication. An organizationshould make sure that there are noundue delays in passing ofinformation.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PHYSICAL BARRIERS
Uncomfortable rooms, sounds related physical disturbance either in the surrounding environment or somewhere close by which perforce draw attention of the participants can be termed as physical noise.
Playing with key bunch, tapping the desk with fingers, physical discomfort, ill health and/or poor listening all these create physical barriers.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PHYSICAL BARRIERS
The way outs:
Make suitable seating arrangement.
Ensure audibility and visibility.
Minimize visual and aural distractions.
Provide comfortable environment.
Proper posture and proper body.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PSYCHOLOGICAL BARRIERS
Mental turbulence of any kind which distracts the participant or prevents him from paying attention to the message, is defined as psychological barriers.
It could be due to host of reasons –preoccupation, prejudice, ego hang-ups, know-it-all, fatigue, anxiety, pre-conceived ideas or notions, disinterest and/or cultural disparities.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
PSYCHOLOGICAL BARRIERS
The way outs:
Plan & clarify ideas & opinions.
Collate ideas, or suggestions, of others.
Call attention & motivate the listener.
Use feedback process & develop trust & confidence.
Time your message carefully.
Catch up with individual background.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
SEMANTIC BARRIERS
Semantics is the systematic study of meaning. At times problem arises in expression and transmission of meaning.Result: Oral or written communication is
based on words. As it is known that words have multiple meanings, for instance a reference to the Random House Dictionary will show that the word ‘stall’ has twenty-five meanings.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
SEMANTIC BARRIERS
Selection of unsuitable words, improper sentence structure, imprecise or ambiguous sentences can be termed as semantic barriers.
Moreover, jargon and technical terms are strictly limited to the group of persons who work together.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
SEMANTIC BARRIERS
The way outs:
Use simple and precise language.
Use suitable language.
Employ different methods of communication.
Avoid ambiguous and abstract words.
Avoid polysemic words which create confusion.
Mihir Dave - B. H. Gardi College of Engineering & Technology - Rajkot
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