Welcome to BA205
Business Communication using Technology
• Introductions
• Course Syllabus and Course Outline
• Communication Foundations
• Ethical Communication
Topics for Week 1
Introduction Activity
• Form groups of 4-5 people.
• Introduce self.
• Identify at least 4 things that you all have in common.
• Identify a spokesperson to report out.
Instructor
http://www.sba.pdx.edu/• PowerPoint presentations covered in class• Assignments• Study Guides
http://prenhall.com/boveeBusiness Communication Essentials, 3/e Companion Website Chapters in top nav bar• Online quizzes• Glossary of key terms
http://www.sba.pdx.edu/• PowerPoint presentations covered in class• Assignments• Study Guides
http://prenhall.com/boveeBusiness Communication Essentials, 3/e Companion Website Chapters in top nav bar• Online quizzes• Glossary of key terms
Textbook
Useful Resources
Building Your Communication Skills
What the customer wanted
As Maintenance installed It
As Production manufactured It
As Engineering designed it
As Sales ordered ItAs Marketing requested it
The Communication Process
Step 2
SenderEncodes Idea
Step 2
SenderEncodes Idea
Step 3
SenderTransmits Message
Step 3
SenderTransmits Message
Step 4
ReceiverGets Message
Step 4
ReceiverGets Message
Step 5
ReceiverDecodes Message
Step 5
ReceiverDecodes Message
Step 1
Sender Has An Idea
Step 1
Sender Has An Idea
Step 6
Receiver Sends Feedback
Step 6
Receiver Sends Feedback
Feedback also needs to be encoded, transmitted, and decoded
Channel
Speaker’s responsibilityListener’s responsibility
Balancing Between Speaking and Listening
The Listening Process
Feedback
InterpretingInterpretingInterpretingInterpreting RememberingRememberingRememberingRememberingReceivingReceivingReceivingReceiving
EvaluatingEvaluatingEvaluatingEvaluatingRespondingRespondingRespondingResponding
Message
Activity: Barriers to Listening
• Form groups of 3 people.
• Identify barriers to listening.
• Give an example of a time when each barrier was present.
Barriers to Listening
PhysicalPhysicalReception Reception
PhysicalPhysicalReception Reception
SelectiveSelectiveListeningListening
SelectiveSelectiveListeningListening PrejudgmentPrejudgmentPrejudgmentPrejudgment
SelectiveSelectivePerceptionPerception
SelectiveSelectivePerceptionPerception
Little CommonLittle CommonGroundGround
Little CommonLittle CommonGroundGround
MemoryMemoryProblemsProblems
MemoryMemoryProblemsProblems
• One of the best ways to persuade others is with your ears – by listening to them.
--- Dean Rusk
• The reason why we have two ears and one mouth is that we may listen the more and talk the less.
---Zeno of Citium
So True!
Nonverbal Communication
Complement Verbal Language
Reveal Hidden Meanings
EnhanceMulticultural Communication
Building Business Communication Skills
InterculturalInterculturalSensitivitySensitivity
InterculturalInterculturalSensitivitySensitivity
WorkplaceWorkplaceSensitivitySensitivity
WorkplaceWorkplaceSensitivitySensitivity
CommunicationCommunicationTechnologyTechnology
CommunicationCommunicationTechnologyTechnology
EthicalEthicalConsiderationsConsiderations
EthicalEthicalConsiderationsConsiderations
Audience-CenteredAudience-CenteredApproachApproach
Audience-CenteredAudience-CenteredApproachApproach
• That behavior that is the right thing to do, given the circumstances
• Involves four principles:– Honesty– Integrity– Fairness– Concern for others
Ethical Behavior
Recognizing Ethical Choices
Ethical DilemmaEthical DilemmaEthical DilemmaEthical Dilemma
StakeholdersStakeholdersStakeholdersStakeholders
Conflicting LoyaltiesConflicting LoyaltiesConflicting LoyaltiesConflicting Loyalties
Difficult TradeoffsDifficult TradeoffsDifficult TradeoffsDifficult Tradeoffs
Ethical LapseEthical LapseEthical LapseEthical Lapse
Business PressuresBusiness PressuresBusiness PressuresBusiness Pressures
Illegal ChoicesIllegal ChoicesIllegal ChoicesIllegal Choices
Unethical ChoicesUnethical ChoicesUnethical ChoicesUnethical Choices
• Improve the workplace and society
Benefits of Managing Ethics
• Cultivate teamwork
• Ensure policies are legal
• Promote strong public image
• Are my actions legal?
• Am I being fair and honest?
• How will I feel about myself afterwards?
• How will this look in the newspaper?
• How would I feel if my friends and family knew what I was doing?
Question To Ask Self
• Judging behavior as necessary• Comparing behavior to other bad behavior• Rationalizing• Self-deceiving• Accomplishing a desired goal
Traps of Ethical Behavior
Activity: Unethical Behavior
• Form groups of 4-5 people.
• Write a brief description of unethical behavior that you have read about or experienced.
• Give the description to another group to identify the type of the ethical dilemma.
• Identify the most ethical way to respond to this dilemma.
Making Ethical Choices
Policies and Structures
IndividualEmployees
IndividualEmployees
CorporateManagement
CorporateManagement Code of Ethics
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