Week 4Supporting your message
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Jacob Erlich
“Word Bank”
Hesitations
Liquidate
Emphasizing
Deteriorate
Implement
Intonation
Chopstick presentations
Feedback
Feedback [feed-bak]
Sharing observations, concerns and
suggestions with the other person
with an intention of improving his/her
performance as an individual.
Feedback has to be bi-directional so
that continuous improvement is
possible in a organization.
Presentation Feedback
• Introduction• Objective • Structure • Visuals• Eye contact• Voice• Conclusion
Feedback Process
1. Students provide feedback
2. Collection and consolidation
3. Distribute feedback back to groups
Delivery
Practice
Design
Support
Structure
Planning
Step 3 – adding Support
Step 1
Step 2
Step 3Step 4
Step 5
Step 6
Make the story easy to follow by…
1. Outlining
2. Headlining
3. Emphasizing
4. Transitioning
5. Concluding
Outlining
the End
1. Outline acts as a Roadmap to follow
Introduction
Body
Conclusion
Headlining
2. Signal direction with a …full sentence
headlineNewspaper HeadlineSignaling• Where you are• Where you came from• Where your heading to
Next
You are Here
Beginning
emphasizing
3. Remind and reinforce key points
Highlight key points with…• Summaries and previews• Using numbers to explain an order• Formats: fonts, bold, underline or
highlight
“If you highlight everything, you’ve highlighted NOTHING.”
To signal a key points say…
• I want to emphasize…• This is a key point• This is an important point
Try Intonation
• Sales have risen 90% last month compared to the previous month
• Sales [pause] have risen 90% last month compared to the previous month
ABC…
Word Lists – Remind & reinforce
• Word exercise
transitioning
Verbal transition statements
Every time you move to a new part
• Clearly divides topics
• Highlights important ideas
• Keeps listeners interested
3 steps to smooth Transitions
1. Signal a change is coming
2. Introduce a link
3. Start a new part
1. Signal a transition say…
Summarizing or finishing the current
point
• That concludes…
• That wraps up…
• I’ve covered the main points on…
• These are the key points relating to…
ABC…
2. Introducing a linking word say…
Sequencing and ordering
• First… second… third…
• To start with… next… then… finally
ABC…
3. Introduce the next part say…• Firstly…
• To begin with, I would like to…
• This part of my presentation will…
• Before going into detail…
ABC…
Hand-over from……one presenter…
…to the next
That concludes my part on […].Now [X] will introduce [part…]
I’ve given an introduction to
[…]Some key points I covered were […]
Now [X] will continue the presentation.
Transitioning between group members
Thanks [Y]. That was a
useful introduction to
[…]Now I’d like to introduce […]
Concluding
4. Conclude with four steps
Signal
“The
End”
Restate
“Main Point”
Strong
“Implicatio
n HINT”
Ask for
“Questions”
Support done right
Example from my own classmates
The Tao of WARREN BUFFETT
“You want to learn from experience [mistakes], but you
want to learn from other people’s experience when you
can.”
No. 45
Review Step 3
Help your audience follow youOutline • tells them what you will be
discussing Headlines • the most important idea of the slideEmphasizing• the most important wordsConclusion• the #1 message
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