at Wal-Mart
F l e x i b l e Schedul ing
for employeesGood or bad ?
AboutWAL-MART
MILLION
DOMESTIC
WORKERS
$379$476
BILLION SALES REVENUE IN 2008
BILLION SALES REVENUE IN 2014
+25%
*United States Securities and Exchange Commission; March 21, 2014
MAKES it theTOP RETAILER
in USA
HOW?
MONEYS A V E
L I V EBETTER
low Operational Costlow Prices
Just-in-Time Inventory
TheCase
M A N U A Lwork scheduling
is COSTLY andI N E F F EC T I V E
KRONOS
% I M P R O V E DP R O D U C T I V I T Y
H I G H E R CUSTOMER SATISFACTION
How itworks
INPUTS PROCESSES OUTPUTS
BUTwait......
UNPREDICTABLEW O R K H O U R S
UNSTABLEh o u r l yW A G E S
CaseSOLUTIONS
1What is the ethical dilemma facing
Wal-Mart in this case? Do Wal-Mart’s
associates also face an ethical dilemma?
If so, what is it?
E T H I C A LDILEMMAfaced by
Wal-Mart
Value 1
R e s p o n s i b i l i t y of
increasing
shareholders’ value
Value 2
R e s p o n s i b i l i t y ofensuring
employee welfare
E T H I C A LDILEMMAfaced by
Associates
Value 1
E a r n i n g al i v i n g
Value 2
L o o k i n g af terf a m i l y
BEFORE we
M O V E on
STAKEHOLDERS
c u s t o m e r s
e m p l o y e e s
m a n a g e r s
O P T I O N S
continue as is account for employee welfare
close Kronos
2What ethical principles apply to this
case? How do they apply?
GoldenRule
Do unto othersas you would
have them dounto you
Categorical
I m p e r a t i v e
If everyonedid this, could the
society survive
Utilitarian
P r i n c i p l e
Which action achieves the
higher or
greater values?
Risk Aversion
P r i n c i p l e
Which actionproduces the
least harm?
3What are the potential effects of
computerized scheduling on employeemorale? What are the consequences of
these effects for Wal-Mart?
Ef f e c t s on
EmployeeM o r a l e
l o w m o t i v a t i o nl o w j o b s a t i s f a c t i o n
i n s e c u r i t i e s
g r i e v a n c e s
f a m i l y p r o b l e m s
C o n s e q u e n c e sfor
Wal-Mart
l o w q u a l i t y s e r v i c ew e a k c u l t u r e
b a d i m a g e
l a w s u i t s
u n s u s t a i n a b l e g r o w t h
“The l a b or of ah u ma n b e in g is not acommod i ty or article
of commerce”Clayton Antitrust Act of 1914
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