Voice Networks –Choose Cloud, Abandon the Boxes
CANTO 2013July 16
Voice Market Dynamics
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GLOBAL CONSUMER VOICE REVENUE
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VoIP Evolution is Daunting
3
Financial Constraints & Risks• Front‐loaded CAPEX • Fixed OPEX • ARPU pressure and voice market dynamics
Opportunity Cost• Diversion from strategic
initiatives• Budget constraints
Operational Challenges• Back office integration & automation• Fulfillment, provisioning & support• Vendor management
Architectural complexity• Significant departure from traditional TDM voice and PSTN• Completely new for greenfield service providers• Traditional architectures require numerous vendors• Basic IMS call = 136 Messages/17 Entities/6 protocols
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Next Gen Voice: Investment is Main Barrier
4
Top 3 reasons: $ $ $
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Offering superfast broadband speeds to all customers could reduce
annual churn rates by 3 percentage points
per year
Strategic Initiatives Beckon
5
Source: The Connected Consumer Survey 2013: fixed broadband retention and upsell.
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Superfast Broadband Can Directly Reduce Churn
New Cost Models Required to Make Voice Profitable
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ARPU Costs
Revenue Network
The World Has Turned to the Cloud
7
• Consumer and business applications dominate‐ SaaS‐ IaaS‐ PaaS
• Voice applications limited ‐ Hosted services ‐ Infrastructure evolution (NFV)
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Cloud Voice Platform
• Turnkey voice network• End‐user features • Integrated management• Network operations
Wholesale Carriers
• Off‐net origination & termination
• PSTN connections
• CLEC services
Solution: Cloud Voice Platform
8
Carrier partners
MN
O
WIS
P
Telc
o
Cab
le
ServiceProviders
• Broadband services
• Product definition
• Subscriber acquisition
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Cloud Voice Platform
Heavy Lifting is Outsourced
Service ProviderProduct definition Subscriber acquisition End‐user invoicing
Marketing Tier 1 and 2 customer support
Tax collection & remittance
Device certification & provisioning
Back office integration Tier 3 production support
Inventory management End‐user feature set
VoIP operations & monitoring Feature upgrades & enhancements
Local facilities (LEC) Long distance facilities Voice switches
Signaling network Routing engine Collocation facilities
Transport network IP backbone
TN management LNP management Regulatory management
CNAM/DL/T.38, etc. CODEC/frame sizing LI & emergency services
QoS management Voice capacity management Long distance LCR/fail‐over
Cloud Voice Platform
Wholesale Carrier
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Cloud Voice Platform Architecture
10
MobileServices Residential SMB
End-UserWeb Access Administrator
Application Programming Interface (API)Logic Layer
Core PlatformCarrier
InterfaceBilling
SupportSystem
DeviceProvisioning
Data FeedsData Integration
Feature Server
Session Management
SessionBorder
Controller
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The Cloud Can Address All Scenarios
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GreenfieldVoice
WISP
Satellite
New revenue
Fast time to market
Initial Migration
MNO
MVNO
LEC/PTT
Cable
Fast time to market
Rapid ROI
VoIP 1.0 Replacement
CLEC
LEC/PTT
Cable
Lower TCO
Improved margins
End‐of‐Life migration
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Key Requirements For Cloudsourcing Voice
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• Standards‐based
• Horizontally integrated
• Back office integration
• Comprehensive end‐userfeature set
• Regulatory compliance
• Flexible carrier services
• Resilient and scalable architecture
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A Clear Business Case for Voice
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• Reduces risk by eliminating CAPEX
• Maximizes gross margins
• Aligns costs with subscribers
• Enables net margin contribution from the first customer
• Provides access to scale without paying for it on day one
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Summary: Look to the Cloud
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• Market dynamics dictate a change in voice delivery
• Cloud voice platforms optimize control and costs
• Outsourcing requires alignment of functionality and operations
Cloud Voice Platform:Thrive with Superior
Economics and Functionality
Alianza is Accelerating Voice Success
15
Leading provider of cloud voice delivery solutions
• Turnkey wholesale solution
• SaaS‐based model eliminates CAPEX and lowers OPEX
• Residential, business and mobile services
Proven model
• Founded in 2009; Salt Lake City, UT HQ
• Fast growing: 68% CAGR
• 1 billion minutes in 2012
Market-focused innovation
• Alianza developed code and intellectual property
• Accelerate Voice™ partner program
• Mature API for back‐office integration
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Keep In Touch
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www.alianza.com
www.linkedin.com/company/alianza
www.twitter.com/alianza_inc
Kevin Mitchell
Vice President, Marketing
Office: +1 617.340.2491
@mitchellkp
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