VirtualAssistantsintheEnterprise
VinayDwivediHeadofProduct,Sapho
ThePromiseofEnterpriseSoftware
ExtensiveFeatures
AutomatedWorkflows
TonsofInformation
ImprovedProfitability
TheReality: Mostemployeeshavetroubleusingthem
Solittlevalueisderivedfrommanyoftheseexpensivesystems
Whythemissinglink?
• ComplicatedUIs• Toomuchinformation(oftenstale)• Dataondisparateapplications
Themobileeraoffersnewuser-centricinteractions
• ConversationalspeechfocusedUIs– Easiertoaccessandcaptureinformation– Rethinkstaleoldworkflows
• Notificationsandfeedstodeliverinsights– Bringinginformationdirectlytousers– Makingitrelevantandpersonalized
EnterpriseusecasesaboundforSiri andGoogleNowstyleapps
Userscan“Pull”informationeasierthroughspokenconversations
Systemscan“Push”timelyinformationviafeedswithoutusersneedingtoask
ExamplesfromtheEnterprise
OracleVoice– Aconversationalvirtualassistantforsalesteamson-the-go
TalkingtoSalesforceonAmazonEcho– CouldAlexabeyournextin-officevirtualassistant?
Sapho– Aplatformtobuildanddelivernotificationdrivenvirtualassistants
Oracle Voice
The problem with CRM applications• Mostsalesrepsdon’tusethesoftware
– Hardtoaccessandnavigateonthego
• Soinformationaboutsalesdealsbecomesstale
• Andacompany’sabilitytomakeforecastsanddrawinsightssuffers
Oracle Voice - A speech-enabled virtual assistant for sales teams
• Accessandcapturecontacts,notes andactivitiesforsalesopportunitiesonthego
• Speech-focused
• Conversational
• Multi-modal
Video
Fast, Friendly, Fun
SpeechtoTextandTexttoSpeechconversion
YourOpportunity
The Nuts and Bolts
User Benefits• Easilyaccesstocriticalsalesdata,wheneverandwhereverneeded
• Salesrepscancapturenewlydiscoveredinformationquicklyonthespot
• Currentdata drivesbettervisibilityanddecisionmakingcompanywide
Talking to Salesforce on Amazon Echo
Is Alexa your next in-office virtual assistant?• Alexa,thevoiceservicethatpowerstheEcho,offersmyriadEnterpriseusecasesgivenit’sopenSpeechandNLUAPIs
• Far-fieldvoicerecognitiontechnologymakestheEchoabetterdevicethanmobilearoundtheofficeorinaconferenceroom
Video
AlexaSkill
The Nuts and Bolts
AWSLambda EnterpriseSystem
Sapho
Getting work done isn’t easy• UsefuldataandeventsspreadacrossseveralEnterpriseapplications
• Difficultforemployeestofindinformationandtoremembertheactionstheyneedtotake
• Ifonlytherewasavirtualassistantthat“pushed”acrossrelevantinformationandactionstoemployeesattherighttime
Sapho - A platform to build notification focused virtual assistants
• Saphonotifiesemployeesaboutinformationtheyneedandactionstheyneedtotakefromacrossallthebusinesssystemstheyuse.
BusinessdefinedEvent Employeemobile feed
ProactiveBI
Information and actions, pushed to employees
ConsolidatedApprovals AggregatedMetrics
Video
User Benefits• Enterprisescanrapidlybuildanddeploynotificationfocusedvirtualassistantsthat
connecttoalltheirbusinesssystems
• Basedoneventsinthosesystems,relevantinformationissurfacedtoemployeesbeforetheyknowtheyneedit,deliveredinaFacebook-likefeed.
• Employeescantakeactionsandcompletetaskswithone-click,rightfromthenotificationfeed.
Takeaways
• Usersexpectconsumergradeexperiencesonenterpriseapps.– Desktopstylenavigationmenus,formsandworkflowsdon’tcarryoverwelltomobile– Newinteractions(Voice/NLU,Notifications/Feed)needtobewelltestedtoavoiduserfrustration
• Lessismore.Focusonwhatisrelevanttotheuser.– Askonlyforkeyinputswhencapturinginformation(defaultorpre-fillasmuchaspossible)– Deliveronlyrelevantandactionableinformation(limitedscreenspace,lesscognitiveload)
• Whereidentifiablepatternsexist,movethinkingfromtheusertothesystem.– Automaticallypromptusertocaptureinformation(rightaftermeetingforasalesperson)– Deliverinformationbeforeusersknowtheyneedit(meetingbriefing,earningsreports)
Observations and Lessons Learned
Thank you!
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