Download - uqu-ITStrategy

Information Technology StrategiesIT Center, Umm Al-Qura University

Information Technology & Technical SupportCenter

Table of Content

• Strategy Roadmap– Base Stage & its outputs

– Building Stage & its outputs

– Growth Stage & its outputs

– Prerequisites

• Ultimate Strategic Outputs

• IT Center’s Current State

2/14/2010 2IT Strategies, ITC, UQU

IT Strategy Roadmap2

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9-2

01

0

Base Stage

20

10

-20

11

Building Stage

20

11

-20

12

Growth Stage

Continual Processes


IT Strategy Roadmap – Base2

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9-2

01

0 Base Stage

20

10

-20

11

Building Stage

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11

-20

12

Growth Stage

Preparation & Objective Setting

IT Organizational structurewith Subject Matter Experts

Finalization of Vision, Mission and Work Plan

Identification of required meetings/interviews& sending communication plan

Review & Augment Infrastructure

Establishment of Data Center

Establishment of Server Farm

Service Oriented Architect.(SOA)

Intranet Website / Business Portal

Continual Processes


Rea

ch

Agility

Devices& People

Web 2.0

TradingPartnersData

CRM

CustomApps

Legacy

Provision New Hire

Order to Cash

EngineeringChange Request

Portal

ERP

Create Work Order

Ship Product

Create Opportunity

Delete P.O.

S + S

SOA – How it works?


SOA – Why?

UQU’s Coming Future

SOA

UQU’s Current Environment

Characteristic N-TierUQU’s Edugate App.

Client-ServerUQU’s Oracle App.

IndependentDependantDependantLanguage/Technology Dependency

Fully ExtendableHard to ExtendHard to ExtendExtendibility

Support Plug-&-Playeffectively

Major changes to source code

Major changes to source code

Modifiability

Full support of Re-using legacy systems

Requires an AdapterRequires an Adapter

Re-use Legacy system

Internally/ExternallyInternallyInternallyData Exchange

HeterogeneousHomogeneousHomogeneousSystem Integration

Only a single service is affected

Affect most of the system parts

Affect all parts of the system

Maintenance

HighMediumLowSeparation of Concerns


UQU SOA & Portal – Arabicالوضع الحال

قاعدة

بانات

قاعدة

بانات

قاعدة

بانات

تطبقتطبقتطبق

واجهة

مستخدم

واجهة

مستخدم

واجهة

مستخدم

مستخدمونمستخدمونمستخدمون

الوضع اإلستراتج المستهدف

مصدر البانات

صالحات وتوثق الدخول على البانات

الصالحات اإلدارة حسب المهام والوظفة

خدمة

المالة

بوابة إلكترونة اجتماعة شاملة

خدمة

الموارد البشرة

خدمة

إدارة المستندات

خدمة

أخرى

خدمة

أخرى

خدمة

أخرى

جمع فئات المستفدن

واجهة موحدة لبئات مختلفة (وب، أجهزة كفة، جواالت، الخ)

SOA

Po

rtal

(Sh

are

Po

int)


UQU Portal – Share Point 2010

• Collaboration : Allow teams to work together effectively, collaborate on and publish documents, maintain task lists, implement workflows, and share information through the use of wikis and blogs.

• Portals: Create a personal MySite portal to share information with others and personalize the user experience and content of an enterprise Web site based on the user’s profile.

• Enterprise Search: Quickly and easily find people, expertise, files, folders, and content in portals & business applications.

• Enterprise Content Management: Create and manage documents, records, and Web content.

• Business Process and Forms: Create workflows and electronic forms to automate and streamline your business processes.

• Business Intelligence: Allow information workers to easily access critical business information, analyze and view data, and publish reports to make better-informed decisions.


http://sharepoint.microsoft.com/product/capabilities/collaboration/Pages/default.aspx

http://sharepoint.microsoft.com/product/capabilities/portals/Pages/default.aspx

http://sharepoint.microsoft.com/product/capabilities/enterprise_search/Pages/default.aspx

http://sharepoint.microsoft.com/product/capabilities/ecm/Pages/default.aspx

http://sharepoint.microsoft.com/product/capabilities/bpf/Pages/default.aspx

http://sharepoint.microsoft.com/product/capabilities/bi/Pages/default.aspx

UQU Portal – ERP’s Base

ERPShare Point 2010Issue

Available for its internal parts only

Provides a base of itIntegration

Required to make it workEasy environment to build & Re-Engineer

Processes & Workflows

Available for its internal parts only

Provides a base of itEnterprise Central Searching & Reporting

Will be plugged into the Business Interface

- MS Office Like - UQU’s Business Interface

Familiarity/Ease of Use

Will not be required after one time implementation& customization phase

- Microsoft & so many publicly available technicians.- ITC of UQU signed a support contract with MS

Technical Support


Output of Base Stage

• Infrastructure Readiness (Hardware & Software)

• Learning Stage of UQU E-Community (Portal)

• UQU Readiness for IT Governance and Leadership

• Starting Stage for UQU’s Electronic Services

• Stakeholders’ Lifecycles are defined

• IT Center is in a Mature Stage for:– Project Management Office (PMO)

– Human Resources Management (HR)

– Financial Resources Management (Mixed, Public & Private, Resources)


مخرجات مرحلة األساس

(برمجات وعتاد)بنة تحتة جاهزة للبناء ثم النمو •

(بورتل)لمجتمع جامعة أم القرى اإللكترون ( تعلم وتدرب)المرحلة األولة •

جامعة أم القرى جاهزة لتخوض مرحلة القادة واإلدارة الرقمة•

المرحلة األولة للخدمات اإللكترونة للجامعة•

تم التعرف على المراحل الحاتة لجمع منسوب الجامعة لتحولها إلى عملات •إلكترونة

:نضوج مركز تقنة المعلومات ف عدة نقاط أساسة لقادة الجامعة إلكترونا•مكتب إدارة المشارع–

إدارة الموارد البشرة لتقنة المعلومات–

(موارد مشتركة من القطاعن الحكوم والخاص)إدارة الموارد المالة –


IT Strategy Roadmap – Building2

00

9-2

01

0 Base Stage

20

10

-20

11 Building Stage

20

11

-20

12

Growth Stage

Implementation of Enterprise Applications

Process Reengineering

Document Management System

Digital Signatures

Workflow Management

Project Management

Payment Gateway

Security Framework

Virtual Learning Environment

Virtual Research Environment

Continual Processes











Output of Building Stage

• All stakeholders are connected to E-World of UQU

• UQU is 100% Paperless (within it)

• Enterprise Project Management, Supervision, & Reporting

• Readiness for several Electronic Services:– E-Learning

– E-Labs & Researching

– E-Resources’ Management

Etc..


مخرجات مرحلة البناء

جمع المنسوبن تم اتصالهم بالعالم اإللكترون الخاص بجامعة أم القرى•

(للمراسالت الداخلة فقط)بئة جامعة أم القرى اإللكترونة خالة من الورق •

توفر بئة متكاملة إلدارة مشارع جامعة أم القرى بأنظمة موحدة بالكامل، مع •تحقق الرقابة واإلشراف وتوفر التقارر الالزمة لذلك

:منظومة إلكترونة جاهزة لتوفر الكثر من الخدمات اإللكترونة•

التعلم اإللكترون–

المختبرات اإللكترونة واألنظمة الرقمة لألبحاث األكادمة–

(مالة، بشرة، الخ)اإلدارة اإللكترونة للموارد المختلفة –

وغرها..


IT Strategy Roadmap – Growth2

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9-2

01

0 Base Stage

20

10

-20

11 Building Stage

20

11

-20

12 Growth Stage

Implementation of Business Applications (ERP)

Student Management

Human Resource System

Finance System

Customer Relationship (CRM)

Procurement System

University Medical System

Housing System

Asset Management System

Facilities Management System

Performance Management

ICT Support System

Library Management System

Continual Processes













Digital Signatures

Workflow Management

Project Management

Payment Gateway

Security Framework




Output of Growth Stage

• Implementation completed for all parts of UQU Electronic Services

• Electronic & Systematic Coverage for all UQU Relationships:– UQU <-> Academic Staff

– UQU <-> Students

– UQU <-> Employees

– UQU <-> KSA Universities

– UQU <-> Other Governmental Agencies

– UQU <-> Private Sector: Suppliers, Service Providers, etc.

– UQU <-> Public & Open Community

• 100% Enterprise Paperless Environment


مخرجات مرحلة النمو

الخاصة بالجامعة( الذاتة)إكمال تشغل جمع الخدمات اإللكترونة •

:تغطة إلكترونة شاملة لألنظمة المتصلة بشتى الجهات ذات الصلة بالجامعة•

أعضاء هئة التدرس <->جامعة أم القرى–

الطالب <->جامعة أم القرى–

الموظفن <->جامعة أم القرى–

الجامعة السعودة األخرى <->جامعة أم القرى –

الجهات الحكومة األخرى ف السعودة <->جامعة أم القرى –

الموردن، مقدم الخدمات، الخ: القطاع الخاص <->جامعة أم القرى –

المجتمع السعودي واإلسالم <->جامعة أم القرى –

للمراسالت قادمة من % )100بئة إلكترونة متكاملة خالة من الورق •(الخارج أو المراسالت الداخلة


IT Strategy Roadmap – Continual2

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9-2

01

0 Base Stage

20

10

-20

11 Building Stage

20

11

-20

12 Growth Stage


Student Management


Finance System


Purchasing System


Housing System




ICT Support System





Digital Signatures

Workflow Management

Project Management

Payment Gateway

Security Framework












On Job Training, Change Management, Support for Running Applications


Ultimate Strategic Outputs2

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9-2

01

0

Base Stage

20

10

-20

11

Building Stage

20

11

-20

12

Growth Stage

Continual Processes


IT Strategy Solution Components

IT Strategy Technical Output

Physical LayerDisaster Recovery

Data CenterSecurity Devices

InternetGrid

Computing

Data LayerDigital

Repository Students Records

Users DataIntegrated

Solutions DataLibrary

Management

Cloud Computing

PerspctdStudents

Students AlumniStaff / Faculty

Research Groups

PartnersVendors/ Suppliers

KSA Univrsties

Gov. Agencies

Open Comunity

Application Layer

Document Management SystemWorkflow Management System

Enter. Performance Management

Enterprise Project Management

ICT Support System

Medical System

HR System

Students Management System

Finance System


Procurement System

Facility Management Sys.

Housing System

Customers Relationship (CRM)

Course Management

Course Delivery

Knowledge Management

Library Management

E-Learning & Training

Research Management

Delivery

Publishing

Commercial

E-Laboratory

Researches

Connectivity Layer

NetworkLAN, WAN,

Grid, Internet

SecurityIdentity Management, Enterprise Directory,

Single Sign-On

PortalCross Platform, Role Based,

Personalized

PresentationLayer

Content DeliveryWeb Browser, Productivity Suite, Data Standards

Device SupportWorkstations, Mobile Devices, PDAs, Kiosks, etc.

He

lp D

esk / C

all cen

ter


UQU Networks Architecture (when finished: will be valid for coming 40+ years, In-Sha Allah)

IT Strategy Technical Output

Data Center Zone 0

Distribution Zone 1

Old IT D.C. Distribution Zone 2

Projects Dep.

Distribution Zone 3

Medical Center

Distribution Zone 4

Admin. Buildings

Distribution Zone 5

Academic Residence

Distribution Zone 6

Sports Pavilion

Distribution Zone 7

Stores Dep.

UQU’s Disaster Recovery

(Azizyah)

Girls Campus

(Zahir)

Community College

(Russaifah)

Other Colleges

C1C2C3

C4

C5

C6

C7

C8

A2

A3

A4

A ..

A7

A5

A ..

A1


IT Administration Components

IT Strategy Administrative Output

Prospected Students

Cal

l Ce

nte

r Su

pp

ort

Alumni

Partners

Vendors / Suppliers

KSA Universities

Governmental Agencies

Open Community

Students

Wal

k-in

Su

pp

ort

Staff / Faculty

Research Groups

Prospected Students

Students

Alumni

Staff / Faculty

Research Groups

Partners

Vendors / Suppliers

KSA Universities

Governmental Agencies

Open Community

IT Center Supervision

Managing, Monitoring & Control

Operational ManagementTactical Management

Main Services(Email, User ID, Net., etc)

E-Services Support(User Training, Guidance,

etc)

Network Support(Sockets, Cables, etc)

Technical Support(PCs, Laptops, Smart, etc)

Security(Firewall, IDS/IPS, AV, etc)

Infrastructure(MS, SharePoint, System

Center, Hyper-V, etc)

NOC(Switches, Routers, AP,

etc)

Soft. Engineering(E-Services, Workflows,

etc)

E-Technologies Deputy Operations Deputy

Strategic Management Quality Management


IT Strategy – Prerequisites 2

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Base Stage

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10

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11

Building Stage

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11

-20

12

Growth Stage

Continual Processes


Prerequisites

• IT Center need fixes in:– Setting up a new flexible Organizational Structure

– Implementation of Project Management Office

– Human Resources Management & Controlling

– Financial Resources Management & Controlling

• IT Center have its own initiatives to fix above mentioned issues

• Those initiatives requires UQU’s Top Management Support and Approval


متطلبات أولية للبدء في الخطة اإلستراتيجية

:مركز تقنة المعلومات حتاج إلى تعدالت ف كل من•

ر الجهاز اإلشراف– هكل تنظم مرن قابل للتغر وال تأثر بتغ

تطبق مكتب إدارة المشارع لتقنة المعلومات وآلات العمل التابعة له–

إدارة الموارد البشرة، وتطبق الرقابة الذاتة علها–

إدارة الموارد المالة، وتطبق الرقابة الذاتة علها–

مركز تقنة المعلومات لده مبادرات وأفكار قابلة للتطبق، والت ستقوم بحل •أغلب المشكالت الت واجهها

تلك المبادرات تحتاج إلى موافقة ودعم من اإلدارة العلا لجامعة أم القرى•


IT Center’s Projects

• Running projects:– Radeef: which will participate in building future infrastructure.

• Needed projects:– Raqeeb

– Wireless for remote sites (Colleges)

– MS Share Point Portal: Phase 2

– Microsoft’s TAM contract

– MS System Center & Help Desk.


IT Strategy Roadmap – Full 2

00

9-2

01

0 Base Stage

20

10

-20

11 Building Stage

20

11

-20

12 Growth Stage


Student Management


Finance System


Purchasing System


Housing System




ICT Support System





Digital Signatures

Workflow Management

Project Management

Payment Gateway

Security Framework












On Job Training, Change Management, Support for Applications


Summary

• Strategy Roadmap– Base Stage & its outputs

– Building Stage & its outputs

– Growth Stage & its outputs

– Prerequisites

• Ultimate Strategic Outputs

• IT Center’s Current State


THANK YOUDiscussion

Information Technology & Technical SupportCenter