8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
1/58
Tel Aviv, May 2005
Update on
ISO 9000
and OHSAS 18001
By
Charles Corrie
Secretary ISO/TC 176/SC 2
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
2/58
Tel Aviv, May 2005
ISO/TC 176 Published standards
TC 176
ISO/TS 16949:2002
Quality management systems -- Particular requirements forthe application of ISO 9001:2000 for automotive productionand relevant service part organizations
TC 176/SC 1
ISO 9000:2000
Quality management systems -- Fundamentals and vocabulary
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
3/58
Tel Aviv, May 2005
ISO/TC 176 Published standards
TC 176/SC 2ISO 9001:2000
Quality management systems -- Requirements
ISO 9004:2000
Quality management systems -- Guidelines for performanceimprovements
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
4/58
Tel Aviv, May 2005
ISO/TC 176 Published standards
TC 176/SC 2- continuedISO 10005:1995
Quality management -- Guidelines for quality plans
ISO 10006:2003
Quality management systems -- Guidelines for qualitymanagement in projects
ISO 10007:2003
Quality management systems -- Guidelines for configuration
management
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
5/58
Tel Aviv, May 2005
ISO/TC 176 Published standards
TC 176/SC 3
ISO 10002:2004
Quality management -- Customer satisfaction -- Guidelines forcomplaints handling in organizations
ISO 10012:2003
Measurement management systems -- Requirements formeasurement processes and measuring equipment
ISO/TR 10013:2001
Guidelines for quality management system documentation
ISO/TR 10014:1998
Guidelines for managing the economics of quality
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
6/58
Tel Aviv, May 2005
ISO/TC 176 Published standards
TC 176/SC 3- continued
ISO 10015:1999
Quality management -- Guidelines for training
ISO/TR 10017:2003
Guidance on statistical techniques for ISO 9001:2000
ISO 10019:2005Guidelines for the selection of quality management systemconsultants and use of their services
ISO 19011:2002Guidelines for quality and/or environmental managementsystems auditing
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
7/58
Tel Aviv, May 2005
ISO/TC 176 Other guidance
Selection and Use of ISO 9000 brochure
Quality Management PrinciplesISO 9000 Introduction and Support Package:
N524 - Guidance on ISO 9001:2000 clause 1.2 'Application'
N525 - Guidance on the Documentation Requirements of ISO 9001
N526 - Guide to the Terminology used in ISO 9001:2000 and ISO 9004
N544 - Guidance on the Concept and Use of the Process Approach for
management systems
N630 - Guidance on Outsourced ProcessesInterpretations
ISO Handbook: ISO 9001 for Small Businesses
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
8/58
Tel Aviv, May 2005
ISO 9001 Auditing Practices Group
Joint ISO/TC 176, ISO/CASCO and IAF team that produces
guidance notes focussed on 3rdparty management systemauditors, but useful to 1stparty auditors.
More than 20 papers posted on the web, e.g.:
The need for a 2-stage approach to auditing
Measuring QMS effectiveness and improvements
Identification of processes
Understanding the process approach Determination of the where appropriate processes
Now due to produce Accreditation Auditing guidance
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
9/58
Tel Aviv, May 2005
Web sites
www.iso.org (general guidance)
www.tc176.org(interpretations)
www.iso.org/tc176/sc2(ISO 9000 Introduction and Support package)
www.iso.org/tc176/ISO9001AuditingPracticesGroup(auditing guidance)
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
10/58
Tel Aviv, May 2005
ISO/TC 176 Work in Progress
TC 176 Interpretations
TC 176/SC 1
ISO/DAM/FDIS 9000
Quality management systems -- Fundamentals and vocabulary
TC 176/SC 2
ISO/FDIS 10005Quality management -- Guidelines for quality plans(Approved for publication)
+ Amendment to ISO 9001 and Revision of ISO 9004
+ Working with TC 207/SC 1 on a Joint Vision for futurerevisions of ISO 9001 and ISO 14001
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
11/58
Tel Aviv, May 2005
ISO/TC 176 Work in Progress
TC176/SC 3ISO/CD 10001
Quality management -- Customer satisfaction -- Guidelines for codes ofconduct
ISO/CD 10003
Quality management -- Customer satisfaction -- Guidelines for externalcustomer disputes resolution
ISO/DIS 10014
Quality management systems -- Guidelines for realizing financial andeconomic benefits
NWIP Guidelines for monitoring customer satisfaction
Systematic Review of ISO 10015 due to start in 2005
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
12/58
Tel Aviv, May 2005
Amendment to ISO 9001:2000 and
Revision to ISO 9004:2000
This follows from:
- a formal ISO process, for Systematic Reviews
- the 2004 ISO/TC 176/SC 2 User Feedback Survey
- the ISO/TC 176 Interpretations process
- papers from Japan, France and Spain indicating potential new
directions for ISO 9004
It also required the presentation of a Justification Study, and
agreement by ISO/TC 176, which was documented in a
Recommendation Report (These are also part of ISOs internal
processes for management systems standards).
This was only achieved in November 2004, so we are still in the
early stages of this work.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
13/58
Tel Aviv, May 2005
Amendment to ISO 9001:2000 and
Revision to ISO 9004:2000
Currently developing and balloting Design Specifications for
the amendment /revision.
If these are approved, SC2 will commence drafting in
October, and will then follow the usual ISO development pathof CD, DIS, FDIS for the standards
Publication expected to be achieved in 2008
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
14/58
Tel Aviv, May 2005
Changes in the amendment to ISO 9001 to be extremely
limited. All inputs to be assessed using a decision matrix of
Benefits versus Impacts:
Decision matrix:
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
15/58
Tel Aviv, May 2005
Key to the Decision Matrix
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
16/58
Tel Aviv, May 2005
Examp les of Categories of Benef i ts
Increases compatibility with ISO 14001
1. HighConsiderable increases compatibility with ISO14001
2. MediumImproves the compatibility with ISO 14001
3. Lowhas no impact on the compatibility with ISO 14001
Improves translatability
1. Highsignificant improvement on translatability
2. Mediumslight improvement on translatability
3. Lowno improvement on translatability
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
17/58
Tel Aviv, May 2005
Examp les o f Categories of Impact
Increase in the number of specified records
1. Lowno additional records to be specified
2. Mediumfew additional records to be specified
(e.g. one or two new records required)
3. Highgreater than 2 addition records to be specified
Changes to existing processes
1. Lownegligible change to processes
2. Mediumrequires minimum change to processes
3. Highrequires extensive change to processes
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
18/58
Tel Aviv, May 2005
For ISO 9004
The Design Specification has proposed a new title:
Managing for sustainable success through Quality
and that the document be structured in 3 sections:
- A Top Managementsection, focussing on strategic
issues and describing managerial processes
- An Operational managementsection, giving practical
guidance on what to consider for achieving operational
improvement
- A self assessmentsection, giving tools for assessing
both Top management and Operational management
issues
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
19/58
Tel Aviv, May 2005
Note on the use of Sustainability
For the future ISO 9004, sustainability is not being used in the
context of sustainable development as in the field of
environmental management.
Sustainability is being used in the context of the issues that an
organization needs to deal with in order to remain successful in the
long term
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
20/58
Tel Aviv, May 2005
ISO 9004 will address additional Quality Principles
The future ISO 9004 will continue to be based on the
8 Quality management Principles, but will also give attentionto the additional principles of:
Ethics / Social issues
Mission and Vision of the organization
Adaptability / agility, flexibility and responsiveness
Management of Knowledge
Alignment with other management system elements
Linking Objectives and Actions to Results
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
21/58
Tel Aviv, May 2005
The standard will employ an expanded Process Approach
model:
Results:
Satisfied customers
and other interested
parties
Sustainably
developingorganization
Measurement,
analysis and
improvement
Management
responsibility
Resourcemanagement
Product
realization
Improvement & Innovation of Quality Management System
Feedback and learning
Strategic
Imperatives,
Expectation &
needs ofinterested parties.
Organizations
identity (Mission),
position and
Vision.
Organizations
external and
internal needs &
expectations
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
22/58
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
23/58
Tel Aviv, May 2005
4. Processes
4. 1Management responsibility4.2 Resources management
4.3 Product realization
4.4 Measurement, analysis and improvements
5. Results and sustainable organization
6. Feedback and learning
7. Strategic improvement and innovation of a qualitymanagement system
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
24/58
Tel Aviv, May 2005
For operating environment, identity and position of the
organization, ISO 9004 will focus its advice on:
Identification of the operational environment, the needs andthe expectations of customers and other interested parties,
materially affecting the organizations viability and definition of
its strategic imperatives.
The assessment of risks associated with the activities of the
organization to enable sustainable success and the
facilitation of preventive actions.
Compliance with laws and statutory regulations.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
25/58
Tel Aviv, May 2005
For operating environment, identity and position of the
organization, ISO 9004 will focus its advice on:
The adaptability of the organization to its operationalenvironment related to its culture, learning and innovation.
The organizational profile in relation to its strategic vision
and values.
The way in which the organization makes decisions and
takes actions to achieve its objectives and goals for
sustainable success.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
26/58
Tel Aviv, May 2005
For Results and Sustainability, ISO 9004 will focus its advice on:
How management assures that objectives and
actions will result in adding value.
The achievement of organizational objectives thatare derived from the strategic plan and which should
result in sustainable success of the organization.
The achievement of these objectives is a measureof the maturity of the management system.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
27/58
Tel Aviv, May 2005
For Results and Sustainability, ISO 9004 will focus its advice on:
The degree of improvement of adaptability, flexibilityand responsiveness of the organization in relation to itsvision and objectives.
Analysis of the results achieved, as perceived byinterested parties.
Linking results to objectives and actions, includinglessons learned.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
28/58
Tel Aviv, May 2005
In conclusion
The future ISO 9004 is set to make a significant leap
forward in management systems standardization.Its focuses on :
- Top Management and Strategy Deployment
- Sustainability, Social responsibility- Innovation, Flexibility, Agility
- Knowledge Management, Risk Management
- Results
This is a radical departure from anything ISO has
previously attempted
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
29/58
Tel Aviv, May 2005
OHSAS 18001 and OHSAS 18002
OHSAS 18001 was published in 1999; now 6 years old
Currently undertaking:
- Surveyof OH&S standards and Certificates to end of
2004 (a similar survey was done for 2003).Results currently being processed.
- A Systematic Review, to see if the standards need
changing
Submissions due by 1 June.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
30/58
Tel Aviv, May 2005
Scope of 18001a) establish an OH&S management system to eliminate or
minimize risk to employees and other interested parties whomay be exposed to OH&S risks associated with its activities;
b) implement, maintain and continually improve an OH&Smanagement system;
c) assure itself of its conformance with its stated OH&S policy;
d) demonstrate such conformance to others;e) seek certification/registration of its OH&S management
system by an external organization; or
f) make a self-determination and declaration of conformancewith this OHSAS specification.
OHSAS 18002 gives application guidance on OHSAS 18001
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
31/58
Tel Aviv, May 2005
Facts and figures
OHSAS Standards and Certificates survey
(to October 2003)
31 guidance documents
23 requirement standards
Certification in 70 countries
8399 certificates in total 3898 to 18001 or direct equivalent
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
32/58
Tel Aviv, May 2005
2003 - OHSAS (or equivalent) survey results:
By Country:
No discernable pattern between:
- Large versus Small countries
- Developed versus developing countries
By Industrial sector:
Highest uptake has been in the chemical, construction,
engineering, and distribution sectors. Food sector also
prominent.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
33/58
Tel Aviv, May 2005
The Future
Increasing adoption of 18001 as a national standard
in different countries
Development of OHS standards by
ANSI in the USA , and by CSA in Canada
Development of a CEN Guidance document
ISO ??????
June 2005 ISO/TMB meeting will be critical to this
issue
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
34/58
Tel Aviv, May 2005
Systematic Review
This will lead to a decision to either:- Confirm (unchanged)
- Withdraw
- Amend- Revise
the standards.
Expected outcome is for an Amendment.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
35/58
Tel Aviv, May 2005
Drivers for change
- Ongoing revision to ISO 14001 for EMS, and the need for
the standards to remain compatible
(Note with ISO 9001:2000 revision, this merely led to revised
Correspondence tables being included in Annex A)- The need to reduce identified risks to a situation of being
As low as reasonably practicable or ALARP.
(Note, this is the only technical comment received against
18001 in 5 years)
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
36/58
Tel Aviv, May 2005
ISO 14001 compatibility
OHSAS 18001 was developed very closely against ISO
14001.
The publication of ISO 14001:2004 has not introduced any
significant new requirements, but has re-sequenced some
of the sub-clauses and introduced new sub-clauses.
The market may require OHSAS 18001 to maintain its
explicit level of compatibility with 14001, and for similar re-
sequencing to be introduced.
Alternately, the market may require stability and no changeto OHSAS 18001, with the relationship to ISO 14001 being
defined through revised correspondence tables.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
37/58
Tel Aviv, May 2005
ALARPAs Low As Reasonably Practicable
ALARP could change the fundamental basis of the OHSAS
standards
At the moment risks are reduced to what the organization
considers to be tolerable, and makes a cost versus benefits
judgement as to where to set the level.
ALARP may require the organization to implement measures
beyond what it considers economically beneficial, but which
external observers may consider practicable.
This leads to questions concerning the subjective evaluationof what is practicable.
ALARP is already frequently required by regulations.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
38/58
Tel Aviv, May 2005
Other OHSAS Project Group considerations
2004 Standards and certificates survey
An auditing standard (or a supplement to ISO 19011)
Auditor qualification criteria
ISO ?????
Why do so few small businesses understand or comply
with OHS regulations ?
(UK survey showed that 90% do not comply)
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
39/58
Tel Aviv, May 2005
Compatibility / Alignment / Integration
ISO 14001:2004 recently published
Already, a number of commentators have expressed the
view that the changes have not enhanced the alignment
of ISO 14001 to ISO 9001, and are calling for ISO to
improve this situation.
They do not accept the original objective of the revision,
which was to enhance the existing compatibility between
the two standards.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
40/58
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
41/58
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
42/58
Tel Aviv, May 2005
Compatibility / Alignment / Integration
Basic principles
The principles are very similar
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
43/58
Tel Aviv, May 2005
Compatibility / Alignment / Integration
Terminology
Many similar terms are used in the differing standards,
however, their definitions appear to vary considerably.
Is this a problem ? Answer = No
Why not ? Because the underlying intent, or concept, of
the definitions are generally very similar
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
44/58
Tel Aviv, May 2005
Compatibility / Alignment / Integration
General management systems requirements
(See ISO Guide 72)
Policy
Planning
Implementation and operation
Improvement
Management review
Both ISO 9001 and ISO 14001 cover these elements
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
45/58
Tel Aviv, May 2005
Compatibility / Alignment / Integration
Structures: - ISO 9000 Process Approach
Management
responsibility
Measurement,
analysis and
improvement
Resource
management
Product realizationInput Output
Customers
Customers
Requirement
s
Satisfaction
Product
Continual improvement of
the quality management system
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
46/58
Tel Aviv, May 2005
Compatibility / Alignment / Integration
Structures: - ISO 14001 Modified PDCA
Continual Improvement
Management Review
Checking and
Corrective Action
Environmental Policy
Planning
Implementation and
Operation
C tibilit / Ali t / I t ti
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
47/58
Tel Aviv, May 2005
Compatibility / Alignment / Integration
Structures:
Structures themselves are a conceptual way of showing how thevarious management system elements fit together to form a
system.
They also attempt to show that individual elements of the
system cannot be treated in isolation, but have to be takentogether. The system will fail, if any one of those elements is
ignored.
The structures themselves are not a requirement to which
compliance has to be achieved.
Each representation has its own merits.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
48/58
Tel Aviv, May 2005
Compatibility / Alignment / Integration
Integration
Many voices are now saying to ISO that it should developintegrated standards.
ISO/TMB has established a group to look at many different
aspects of management system standardization, including
the need for common elements and structure, and howsuch work should be organized.
ISO/TMB has established a task group to develop an ISO
Handbook, to show howthe standards may be integrated
into an organizations management system
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
49/58
Tel Aviv, May 2005
Compatibility / Alignment / Integration
Integration
Where is the pressure coming from for ISOto take further action ?
- Developing countries
- Micro / Small businesses- Large Global businesses
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
50/58
Tel Aviv, May 2005
Conflicting views between developing
countries and developed countries.
Developing countries view ISO 9001 and ISO 14001certification as a barrier to trade. They also suffer from a lack
of management systems infrastructure within their countries
(consultants, training courses, certification bodies), which
means the costs of obtaining certification are relatively
higher. They are pushing for IMS standards as a cheaper
alternative.
Developed countries have a lot more availability and choice
for their management systems infrastructures. Organizations
in developed countries therefore pick and choose
management systems programmes to differentiate
themselves, for competitive advantage.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
51/58
Tel Aviv, May 2005
Micro / Small businesses
Micro/small businesses are considered vital to
the growth of all economiesMost have little or no management systems knowledge. In
the critical start-up phase, many are also faced with
(financial) resource shortages, and little time for executives
to be available to assist in the implementation of a formalsystem.
They are looking for standards that are simple to follow, can
be implemented quickly, and at low cost.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
52/58
Tel Aviv, May 2005
Large Global Organizations
There are associations of large global organizations thatwish ISO to stop producing MSS. This is also impacting
many national standardization projects.
They are particularly critical of 3rdparty certification systems,
which they would wish to see disappear.
They want ISO to have extremely difficult criteria that have
to be met, before it starts work on MSS
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
53/58
Tel Aviv, May 2005
What strategies can ISO follow ?
- a very rigid one
- a very flexible one
- somewhere in-between (a pragmatic one)
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
54/58
Tel Aviv, May 2005
Integration - Conclusion
An organizations management system will be unique, and
will need to take account of many management systemprogrammes, both from within ISO and external to it.
Understanding the intention behind management
standards will enable the organization to integrate the
requirements of the standards into its own managementsystem in a planned and consistent manner.
Organizations need to learn to have the confidence to deal
with new MS initiatives. ISO can assist them with such
learning.
Business efficiencies can be achieved through the use of a
fully integrated system.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
55/58
Tel Aviv, May 2005
IntegrationConclusion
Integration is usually applied to ISO 9001, ISO 14001 and
OHSAS 18001.Even when taken together, these do not cover the wider
scope needed by an organization for its management
system (e.g. they do not cover financial controls, personnel
management, IT/technology investment strategies,mergers and acquisitions, etc.)
To develop a standard for an integrated MSS at this time,
from the currently available components, would still not
meet the needs of all interested parties.
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
56/58
Tel Aviv, May 2005
TC176/SC2 TC207/SC1 JTG proposed
Joint Vision for ISO 9 1 and ISO 14 1
(being considered during 2005)
The future revisions of ISO 9001 and ISO 14001 will be
aligned and will seek to enhance further the current levels of
compatibility between the two standards, through the
promotion of identical:
titles,
sequence of titles,
text and definitions
that are permitted to diverge only where necessitated by
specific differences in managing environment or quality.
TC176/SC2 TC207/SC1 JTG proposed generic
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
57/58
Tel Aviv, May 2005
systems structure (being considered during 2005)
Context of the organization
Consideration of the needs and expectations of interested parties
(including customers and stakeholders)
Leadership- Commitment and actions by management
Support
Resources and other needs that enable the organization to function
Operations
Activities/processes that make the organization achieve its purpose
Performance evaluationMeasurement and data gathering, analysis and use
Improvement - Action to enhance the organization's performance
8/10/2019 Update on ISO 9000 and OHSAS 18001, SII, 2005-05, C Corrie
58/58
T l A i M 2005
hank you
for your attention
Charles CorrieSecretary ISO/TC 176/SC 2
Top Related