Allie Jordan & Beth Tillinghast
Hamilton Library
University of Hawai′i at Mānoa
University of Hawaii at Manoa Library Review of Student Technology Needs
Your Presenters
Background
• Better understand student's library needs
• Assess use of current services
• Improve resources and outreach
Composing
• Researched target group and other surveys
• Reviewed sociology texts
• Consulted with Assessment Office
Testing
• Colleagues
• Tested survey on a small sample
• Reduced “Lost in Translation” factor
Wrapping It Up
• IRB clearance
• Transferred to online format
• Email announcement
Challenges
• Data
• Online survey
• What next?
Analyzing Results• University of Hawaii at Manoa
Undergraduate Library Technology Survey Report:
• http://hdl.handle.net/10125/15295
• University of Hawai at Manoa Library Graduate Student Needs Assessment Survey Report:
• http://hdl.handle.net/10125/15293
Undergraduate Demographics
• 630 respondents
• 93% UHM based
• 56% visited Hamilton most, with 34% visiting Sinclair
• 30% visit Hamilton Library from 1-3 times per week
Library as Place
• Enough quiet study space
• Need more desks & tables, Group Study Rooms, and outlets
• More social/collaborative space needed
• Requests for more electrical outlets
• Some library services are not known
Technology Usage in Library
• Use of own laptop
• Use of Library computers
• Students want more wireless
Computer Use in Library
Top four activities on library computers:1.Checking personal email2.Accessing UH account3.Browsing the Internet4.Logging into Laulima
• 56% daily usage of Facebook and MySpace
• 81% never use RSS feeds or Twitter
• 57% report never posting to a blog
• 37% will read a blog posting from several times a month to several times a week
Social Network Platforms
Use of mobile phone
Web 2.0 Technologies
• Low usage of 2.0 technologies (blogs, wikis, podcasts, virtual worlds, etc.
• Higher usage of Laulmia, which is sometimes required
• Hardware
• Software
• Resources
• Education
• Services
• Environment
• Most Frequent Comments
What would you change or add and what are your general comments?
Observations & Questions• Can we provide library resources through Laulima?
• How can we push our remote services?
• How can we best push information about services in the Library to our students?
Graduate Students At A Glance
• 674 complete responses
• 75% local, on-campus students
• 85% at least in second semester
• 28% STEM students
• 40% have received a degree from a Hawaii university or college
Library as Place
• 85% use Hamilton more
• 43% would use space in the library devoted to graduate students (42% answered maybe)
• “Traditional” library services used most
Library as “Place” Continued
Library Website Features UseAccess electronic resources 97%Search the catalog 94%Find library information 85%Log into your library account 83%Submit an ILL request 65%Find online research and study tools 63%Use subject guides 52%Access UHM digital collections 41%Ask a librarian for help via Ask-A-Librarian 28%Make a purchase suggestion 13%
Computer Use Trends• Moderate use of own laptop in the library
• Majority conduct research and write at home
Library Computer Use
Top four activities on library computers:
1.Searching for books/articles2.Looking up a call number3.Checking email4.Accessing UH account
Graduate Instruction Needs
• High demand for workshops covering research skills such as database searching and beginning a literature review
Web 2.0 Technologies
• Email and library website were the most popular modes of communication
• Web 2.0 communication tools like Facebook and Twitter were less than half as popular
General Comments
• Building
• Materials
• Services
• Website
• Technology
Observations & Questions
• What is the best way to deliver the type of instruction graduate students need?
• If graduate students don’t prefer the 2.0 tools that leverage two-way communication, how can we gauge our success?
• What would the ideal graduate student space feature?
Next Steps• Given reports to the UHM Library
• Assessment Committee
• Share findings with the Library As
• Place Committee
• Meeting with the Public Services Group
• Focus groups
Mahalo for Joining Us
Questions???
Booth, C. 2009. Informing Innovation: Tracking Student Interest in Emerging Library Technologies at Ohio University. Chicago: ACRL. Accessed June 25, 2009 from p://www.ala.org/ala/mgrps/divs/acrl/publications/digital/ii-booth.pdf
Brekke, Elaine. 1994. User surveys in ARL libraries. Vol. 205, SPEC Kit. Washington, D.C.: Association of Research Libraries.
Burgleman, J.C., Osimo, D., Pascu, C., Turlea, G., & Ulbrich, M. 2007. The potential disruptive impact o f Internet 2 based technologies. First Monday 12(3). Retrieved July 2, 2009 from http://firstmonday.org/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/1630/1545
Caruso, J., Katz, R., Salaway, G., Kvavik, R., & Nelson, M. 2009. The ECAR study of undergraduate students and information technology. Retrieved July 3, 2009, from
http://net.educause.edu/ir/library/pdf/ers0906/rs/ers0906w.pdf
Goldenberg-Hart, Diane. 2008. Enhancing Graduate Education: A Fresh Look At Library Engagement. ARL: A Bimonthly Report on Research Library Issues & Actions:1-8.
References
Hoffmann, Kristin, Fred Antwi-Nsiah, Vivian Feng, and Meagan Stanley. (2008). Library research skills: a needs assessment for graduate student workshops. Issues in Science & Technology Librarianship. [Online]. Available: http://www.istl.org/08-winter/refereed1.html [December 1, 2009].
Holt, Nigel, and Ian Walker. 2009. Research with People: Theory, Plans and Practicals. New York, NY: Palgrave Macmillan.
Schutt, Russell K. 2004. Investigating the Social World: The Process and Practice of Research. 4th ed. Thousand Oaks, Calif. : Pine Forge Press.
Stephens, M. 2008. Taming technolust: Ten steps for planning in a 2.0 world. Reference and User Services Quarterly, 47(4), 314-317.
Washington-Hoagland, C. & Clougherty, L. 2002. Identifying the resource and service needs of graduate and professional students: the university of Iowa user needs of graduate professional series. Libraries & the Academy 2(1): 125-143.
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