ADPPaymentsTutorialSeries
Understanding Transaction StatusTransactionsprocessedviaADPPaymentsmovethroughavarietyofstagesbeforetheyaresettledandthefundsaredepositedinyouraccount.AteachstageintheprocessADPPaymentsassignsaStatustothetransaction,whichindicateswhereintheprocessthetransactioncurrentlysits.
Howquicklytransactionsmovethroughthestagesdependsonthefundingtimeassignedtoyouraccount.FundingtimesaretypicallydifferentforcreditcardprocessingandACH(echeck)processing.Theycanalsodifferfordebit(payment)transactionsandcredit(refund)transactions.
ThefollowingsectionsprovidehelpinidentifyingandunderstandingstatusesinADPPaymentsforbothACHandCreditCardprocessing.
VIEWING TRANSACTION STATUS IN ADP PAYMENTSStatusisincludedinmostADPPaymentsscreensandreportswhereyoucanviewtransactioninformation.Thefollowingarethemostcommonlocations:
ManagePaymentstab
TransactionDetailsscreen
AllTransactionsStandardReport
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PaymentssectionontheViewCustomerscreen
CustomerPortalPaymentstables(thisiswhatyourcustomerwillsee):
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CREDIT CARD TRANSACTION STATUSESADPPaymentsperformsbasicvalidationoncreditcardtransactionssuchasmakingsuretheexpirationdateisinthefutureandmakingsurethatthecardnumberselectedisintheproperformatforthecardtypeselectedpriortosubmittingatransactionforauthorization.Thisprecheckenablesyouandyourcustomerstocorrecterrorswithoutbeingchargedanauthorizationfee.Ifatransactionfailstheprecheckitwillnotberecordedinthesystem.
Everycreditcardtransactionsubmittedforauthorizationisrecordedinthesystem.CreditcardtransactionscanbeassignedthefollowingADPPaymentsStatusesastheymovethroughprocessingstages:
StatusName Description
Pending Theinitialstageforeverycreditcardtransactionsentforauthorization.Thesystemassignsthisstatuswhilewaitingforanauthorizationresponse.
Insomerarecasesifcommunicationisdisruptedbeforethesystemgetsaresponsethetransactionwillremaininthe"Pending"status.
Ifyouseeacreditcardtransactionwithastatusof"Pending"youcanbeassuredthatitfailedandwasnotsubmittedforprocessing.Youcanrunthetransactionagain.
Failed Thetransactionfailedandyouwillnotreceivefundsforthistransaction.
Ifyouseethisstatusimmediately,itmeansthatthetransactionwasnotauthorized.Whenthishappensyouwillseeapopupwindowexplainingthereasonforthefailure.YoucanalsoviewthefailurereasonintheReasonDescriptionfieldontheTransactionDetailsscreen.
Insomerarecasesaninitiallyauthorizedtransactionwillberejectedafteritissubmittedintheprocessingbatch.Inthiscase,thetransactionstatuswillbeupdatedto"Failed."
Authorized Thetransactionwasapprovedforprocessingandwillbebatchedandsubmittedattheendoftheday.
Whenyouseethisstatus,youhaveplacedaholdforthepaymentamountagainstyourcustomer'screditlimit.
Voided Youhavesuccessfullyvoidedanauthorizedtransaction.Itwillnotbesubmittedforprocessing.
Voidingatransactiondoesnotautomaticallycleartheholdplacedagainstyourcustomer'screditlimit.Itcantakeupto48hoursfortheholdtoclearautomatically.Toremovetheholdsooner,youandyourcustomerwillneedtocontactthecreditcardissuerandprovidetheAuthorization#forthevoidedtransaction.
Posted Thetransactionhasbeensubmittedforprocessingbutyouhavenotyetreceivedfunds.Postedtransactionscannotbevoidedorrefunded.
ItispossiblethatyourcustomerwillseethetransactionshowupinonlinestatementswhenitshowsinyourADPPaymentssystemasPosted.
Settled Thepaymenttransactionhasbeencompletedandfundshavebeendepositedinyourbankaccount.
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Refund(Posted) Atransactioncreditingyourcustomer.
WhenyouissueacreditADPPaymentsdoesnotneedtohaveitauthorized.Thesystemsimplyqueuesthetransactionforinclusionintheprocessingbatchsubmittedeachday.
Whenyouprocessastandalonerefund,orwhenyourefundacreditcardtransactioninitsentirety,thattransactionisassignedthe"Refund(Posted)"statusuntilitissubmittedaspartofthebatch.
Youcanvoidacreditwithastatusof"Refund(Posted)."Onceitissubmitted,thetransactionstatuswillchangeto"Refund(Settled)"anditcannotbevoided.
Refund(Settled) Asettledrefundtransaction.
Whenyouprocessastandalonerefund,orwhenyourefundacreditcardtransactioninitsentirety,thattransactionisassignedthe"Refund(Posted)"statusuntilitissubmittedaspartofthebatch.Onceitissubmitted,thetransactionstatuswillchangeto"Refund(Settled)."
Refunded Atransactionthathasbeenreversed(refunded).
Whenyouissuearefundforasettledcreditcardtransaction,thestatusofthattransactionchangesto"Refunded."
Ifyouvoidtherefundtransactionbeforeitisprocessed,theRefundedtransactionwillreverttoastatusof"Settled."
ThecreditcardchargebackdisputeprocesstakesplaceentirelyoutsidetheADPPaymentssystem.
CurrentlycreditcardchargebacksarenotupdatedwiththeChargebackstatusinADPPayments,theywillretainastatusofSettledevenifyoureceiveachargebacknoticefromyourmerchantprocessor.
BesuretotakethisintoaccountwhenusingADPPaymentsreportstoreconcileyourbankstatements.
StatusName Description
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Status Flow ExamplesThefollowingprovideexamplesofcommoncreditcardtransactionflowsinADPPayments.SincethePendingstatuswillonlybevisibleintheunusualcircumstanceofasystemerror,thatstepisomittedfromtheseexamples.
Successfullyprocessedcreditcardtransaction:
Voidedcreditcardtransaction:
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CreditCardRefund:
CreditCardChargeback:
FailedCreditCardTransaction:
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ACH TRANSACTION STATUSESADPPaymentsperformsbasicvalidationonACHtransactionssuchalgorithmicvalidationtoensurethattheroutingnumberbelongstoanactualbankpriortosubmittingatransactionforauthorization.Thisprecheckenablesyouandyourcustomerstocorrecterrorswithoutbeingchargedatransactionfee,andpotentiallyanACHReturnfee.Ifatransactionfailstheprecheckitwillnotberecordedinthesystem.
EveryACHtransactionsubmittedforauthorizationisrecordedinthesystem.ACHtransactionscanbeassignedthefollowingADPPaymentsStatusesastheymovethroughprocessingstages:
StatusName Description
Pending TheinitialstageforeveryACHtransactionsentforauthorization.Thesystemassignsthisstatuswhilewaitingforanauthorizationresponse.
Insomerarecasesifcommunicationisdisruptedbeforethesystemgetsaresponsethetransactionwillremaininthe"Pending"status.
IfyouseeanACHtransactionwithastatusof"Pending"itispossiblethattheACHprocessorhasreceiveditbutwasnotabletocommunicatethistothesystem.
WatchthetransactionuntiltheExpectedSettleDate.IfthestatusremainsPendingforseveraldaysaftertheExpectedSettleDateyoushouldcontactADPPaymentsCustomerCare.Wecanchecktodeterminewhetherthetransactionwasprocessedorwhetheritfailed.
Failed Thetransactionfailedandyouwillnotreceivefundsforthistransaction.
Ifyouseethisstatusimmediately,itmeansthatthetransactionwasnotauthorized.Whenthishappensyouwillseeapopupwindowexplainingthereasonforthefailure.YoucanalsoviewthefailurereasonintheReasonDescriptionfieldontheTransactionDetailsscreen.
Insomerarecasesaninitiallyauthorizedtransactionwillberejectedforprocessingafteritisinitiallyauthorized.Inthiscase,thetransactionstatuswillbeupdatedto"Failed."
Posted Thetransactionhasbeensubmittedforprocessingbutyouhavenotyetreceivedfunds.
PostedACHtransactionscanbevoideduntilyourcurrentbatch.Batchclosingtimeistypically5:00PMEasternTime.ADPPaymentswillnotmaketheVoidfeatureavailableoncethebatchhasclosed.Soifyouseeanoptiontovoid,youcanbeconfidentthatthebatchisstillopenandthetransactioncanbesuccessfullyvoided.
ACHtransactionstypicallyremaininthePostedstatusforseveraldaysastheyworktheirwaythroughthebankingsystemandarereleasedbyyourprocessor.
ItispossiblethatyourcustomerwillseethefundsdebitedfromtheirbankaccountwhilethetransactioncontinuestoshowinyourADPPaymentssystemasPosted.
Voided Youhavesuccessfullyvoidedanauthorizedtransaction.Itwillnotbeprocessed.
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Settled Thepaymenttransactionhasbeencompletedandfundshavebeendepositedinyourbankaccount.
Returned(NSF) AnACHtransactionthatfailedbecauseyourcustomerhadinsufficientfundsintheaccounttocoverthepayment.TheReasonDescriptionfieldontheTransactionDetailsscreenwilldisplayanR01returncodeforthispayment.
Youwillnotreceiveanyfundsforthistransaction,andyouwillbebilledanACHReturnfee.
Youcanmanuallyreprocessthispaymentagaintoattempttocollect.Notethatifthepaymentisreturnedagain,youwillbebilledtheACHReturnfeeagain.
Returned AnunsuccessfulACHtransactionforwhichyouwillnotreceivefundsandforwhichyouwillbebilledanACHReturnfee.
WhenanACHtransactionisreturnedthereasonforthereturnwillbeshownintheReasonDescriptionfieldontheTransactionDetailsscreen.
AllreturnedACHtransactions,exceptforthosereturnedwiththeNSF(R01)ReturnCode(seeabove)ortheChargebackReturnCodes(seeChargebackbelow),willhaveastatusofReturned.
CompletedocumentationonACHReturnCodesandwhatyoushoulddoaboutthemcanbefoundinAppendixBoftheADPPaymentsUserGuide.
Refund(Posted) AnACHrefundtransactioncreditingyourcustomer.
WhenyourefundanACHpaymentanewcredittransactioniscreatedwiththeRefund(Posted)status.Itwillremaininthisstatusuntilthemoneyhasbeendebitedfromyouraccount,atwhichpointitwillbeassignedastatusof"Refund(Settled)."
Refund(Posted)ACHtransactionscanbevoideduntilyourcurrentbatch.Batchclosingtimeistypically5:00PMEasternTime.ADPPaymentswillnotmaketheVoidfeatureavailableoncethebatchhasclosed.Soifyouseeanoptiontovoid,youcanbeconfidentthatthebatchisstillopenandthetransactioncanbesuccessfullyvoided.
Refund(Settled)
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