UNDERSTANDING COMMUNICATION
OverviewAt the end of the course you will be able to:
• Define The Term Communication
• Understand The Communication Process
• List Modes Of Communication
• Explain The 4 Main Types Of Communication
• Discuss The Advantages & Disadvantages Of Spoken Versus Written Communication
• Communicate Successfully
What Is Communication?
Communication is a two way process.It’s the exchanging of information between
two or more people.
The Communication Process…
Is the steps we take in order to achieve successful communication
Communication Steps
• Email• Post• Telephone• Whatsapp• Instagram• Text• Telephone• Skype• Facebook• Snapchat
Communication Channels
Modes Of Communication• Although there are many different modes of
communication.• The most common means of communication are ….
8
Modes Of Communication
In Person / Speech
Writing Dance/music Body Movement
Gesture Facial expression
Different languages
Sign language Telegraph Skype Snapchat Facebook
Landline Radio Television Smart phone
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Main Types Of Communication
1. Verbal Communication
2. Non-Verbal Communication
3. Written Communication
4. Interpersonal Communication
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Verbal And Non-Verbal Communication
Verbal Communication:
Words Spoken, Talking, Phrases, Slang , Colloquial
Language (lingo) and Different Languages
Non Verbal Communication:
Body language , Facial Expressions & Gestures, Eye
Contact, Touch, and para-verbal ( tone of voice, volume,
speed , pronunciation and silence)
What Percentage Of Communication Is Verbal Or Non-Verbal?
NON VERBAL COMMUNICATION IS… essential to convey warmth, support
and for building rapport
of communication is Non- verbal
Written And Interpersonal Communication
Written Communication:
Memos, Reports, Employee Handbooks, Emails, Text Messages, Letters and Contracts
Interpersonal Communication:
Social, Involves Personal Choice,
Meaning, Feelings, Ideas and Listening
What Percentage Of Communication Is Written Or Interpersonal?
Interpersonal Communication
Interpersonal communication is not just about what is actually said - but how it is said and the non-verbal messages sent through tone of voice , f a c i a l e x p r e s s i o n s , gestures and body language.
WRITTEN
Advantages:Less chance of the
message being misunderstood.
Written instructions can referenced and be checked
at a later date.
Authority is transmitted more effectively with a
written order.
Disadvantages:
It is impersonal.
People may not always read them.
It does not answer questions and there is no
immediate feedback.
SPOKEN
Active Listening Is…• The Most Fundamental Component Of
The Communication Process
Why Should We Listen?
An open-minds helps us to U n d e r s t a n d
To build T r u s t and R a p p o r t
To C o n n e c tand C a r e for each other
3 Different Listening Modes
Listening SkillsOpen Body Language
Practice Listening
Maintain Eye Contact
M i n i m i z e D i s t r a c t i o n s Avoid
interrupting
Show Empathy
Ask Questions
Barriers Effecting Communication?
Psychological factors
Different languages
Individual differences Presentation of message
Successful Communication
ListeningIs thegolden keyto openingthe door tohumancontact
Ideas andfeelingscaninfluenceamessageand itsresponse
Choose anappropriatemeans oftransferringinformationdependingon yourcontext
Replying to anemail or textmessagecreates actionandsuccessfulcommunication
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