TTUHSC HR2009
Need common ground Opportunity to assess organization Make us all better at what we do Reaffirm: Why we do what we do Improve: Perception, relationships, HR
value Still not systems focused----process
focused
Pro-active versus reactive Alignment with the work in the
institution and individual campuses Internal staff and those we serve
looking for consistency in direction: Different levels of expectations
Need additional resources
20% return on customer survey administered in November
80% return rate for internal HR survey Results presented for the department as
a whole and for individual campuses (lots of comments)
Interviews were held with TTUHSC President, VPs, Deans, several Directors, Managers and Supervisors
Discussions were held with HR staff at each campus
Best practices were researched Exit interviews held with HR staff in
Lubbock who have taken other jobs outside the department
Enhanced customer service More education on benefits Recruitment and retention strategies
needed Employee relations issues need to be more
effectively addressed Need more education on policies Develop leaders/managers Push for accountability
Influence other departments to do what’s necessary
Website / Access needs to be updated and more useful
Confidentiality is questioned More training and development needed
Job Performance Leadership Soft skills HR
Accuracy & timeliness of information is needed from HR
Key areas of focusKey areas of focus Increase Access to
Healthcare Effectiveness/Efficiency Increase in External
Research Funding
Impact on HRImpact on HR Attract & Retain Quality
Staff New Recruiting Sources
“New ponds by which to fish”
Refine Recruitment Process Retention initiatives needed Refine HR Functional areas
Key areas of focusKey areas of focus Growth in Programs
Impact on HRImpact on HR Increase in employee skill
sets Need to assess current level
of skill in workforce Pay equity assessment Communication (effective) Wage/Compensation
education Increased training and
development
Key areas of focusKey areas of focus Fairness Team Effectiveness Equitable Pay Change Orientation
Impact on HRImpact on HR Focus on Diversity
Issues/Awareness Regular salary
assessments Employer of Choice Employee relations
support
People Communication Employee Development Operational Effectiveness
and Efficiency Process Improvement
ACHIEVE excellence in all human resources functional areas and administrative responsibilities.
SUPPORT Service Plus in both philosophy and everyday activity.
PROVIDE quality human resources to support the teaching, research and public service functions of the organization.
PROVIDE quality leadership from the Human Resources Office management team including the Human Resources Managers at the Amarillo, El Paso and Odessa campuses.
HR Lubbock office structure will change to better support HR regional offices, faculty and staff and the Lubbock campus
More emphasis put on employee relations management, training and organizational development
Streamline processes Improved efficiency Leverage HR resources across
campuses
New structure of Lubbock office HR functions
Decrease in duplication of processes Office of Immigration Employment
Services will be established (possibly three new positions)
There will be increased focus on recruitment, wage and compensation administration
Combined function of employee relations, training and development
What We ValueWhat We Value
Relationships we have with Relationships we have with those we supportthose we support
Value our people and the Value our people and the people we servepeople we serve
CompetenceCompetence The work we doThe work we do Contributions to the institutionContributions to the institution Honesty, integrityHonesty, integrity Fun team philosophyFun team philosophy
What Must Be in Place!What Must Be in Place!
CredibilityCredibilitySkilled and knowledgeable Skilled and knowledgeable personnelpersonnelResources/FundsResources/FundsPositive perception of the Positive perception of the departmentdepartmentUs/Them mentality demolishedUs/Them mentality demolishedAbility to influence others Ability to influence others Accountability Accountability
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