Transition Guidelines:
Managing legacy data and information
November 2013
v.1.0
NSW Transition Guidelines: Managing legacy data and information v.1.0
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Document Control
Document history
Date Version No. Description Author
October 2013
0.1 Draft Department of Finance and Services
November 2013
1.0 Final Department of Finance and Services
Approvals
Name Date
ICT Leadership Group
Document custodian
Name Signature
Department of Finance & Services, Strategic Policy
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CONTENTS 1. PURPOSE ......................................................................................................................................... 4
2. INTRODUCTION .............................................................................................................................. 4
3. SCOPE ............................................................................................................................................. 5
4. REQUIREMENTS FOR TRANSITION ................................................................................................. 6
5. OPTIONS FOR TRANSITION ........................................................................................................... 15
6. IDENTIFYING MATERIAL FOR DIGITISATION ................................................................................. 17
7. RELATED GUIDANCE ..................................................................................................................... 18
8. CONTACT ...................................................................................................................................... 18
APPENDIX A – GLOSSARY ...................................................................................................................... 19
APPENDIX B – RESOURCES FOR MANAGING TRANSITION ................................................................... 20
APPENDIX C – INFORMATION MANAGEMENT PRINCIPLES ................................................................. 21
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1. Legacy data and information is data and information stored in superseded formats and systems.
The purpose of these guidelines is to assist agencies to manage or transition legacy data and
information in ways that will minimise business risks.
The guidelines provide direction to address risks associated with:
migrating data to new systems, including transitioning from paper to digital records;
transitioning to shared services, Cloud computing or other third-party arrangements;
maintaining legacy data and/or legacy systems;
disposing of legacy data and/or legacy systems.
These guidelines will assist agencies in making decisions to ensure data and information remains
reliable and fit-for-purpose, to ensure core business information is sustained and time expired
information is accountably destroyed, to enable better service delivery and better value investment
in the NSW public sector. The guidelines will be implemented by agencies in various ways according
to their specific business needs and operating environment.
This document does not include procedures for managing or conducting a transition project.
Appendix B indicates resources which address specific transition scenarios and provide more
detailed procedural guidance for migration or conversion.
The guidelines can help agencies implement the Information Management Framework and best
practices for managing information across the NSW public sector.
2.
2.1 Information Management Framework
A key initiative of the NSW Government ICT Strategy is the development of an Information
Management Framework to support the way government designs systems, and administers and
uses data and information.
The Framework is a set of standards, policies, guidelines and procedures which are implemented
either manually or, where possible, automated through technology. This Framework will enable
data and information to be managed in a secure, structured and consistent manner.
It will ensure that data and information can be appropriately shared or re-used – immediately and
in the longer term – by agencies, individual public sector staff, the community or industry for better
services, improved performance management and a more productive public sector.
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2.2 About transition
As they move to new ways of working or ICT sourcing arrangements, agencies will often have to
determine how best to manage or transition data and information stored in superseded formats
and systems. This could require the transition from one hardware or software platform to another;
or the proactive digitisation of incoming paper records for current business; or retrospective
digitisation of older paper records.
Questions about legacy data management can also arise during periods of administrative change.
Where responsibilities are transferred, agencies may relinquish or inherit relevant data and
information in a range of formats and systems.
In transition scenarios, some legacy data and information may be needed to support ongoing
business operations, while some may be accountably destroyed.
It is important to assess the risks and benefits associated with either:
Maintaining data and information in superseded formats or systems; or
Converting or migrating data and information to new formats or systems.
Requirements for managing legacy data and information will vary according to the drivers for
transition; the business case and objectives for transition; the use and value of the data or
information being transitioned.
Agencies need to ensure appropriate controls continue to be applied to data and information,
during and after a transition.
These guidelines identify the issues that need to be considered to support and manage business
information assets through transition scenarios.
3.
These guidelines apply to the management and maintenance of data and information assets within
all NSW Government Departments, Statutory Bodies and Shared Service Providers and related
entities of departments/divisions.
The guidelines are recommended for adoption by NSW:
State-owned corporations (SOCs);
Public trading entities (PTEs);
Entities fully funded by the NSW Government; and
Local Government Authorities.
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4. Requirements for managing legacy data and information will vary according to the drivers for
transition; the business case and objectives for transition; the use and value of the data or
information being transitioned. Understanding these requirements will enable agencies to identify
the best option or approach to transition.
This section describes the issues and critical factors agencies should consider to determine
pathways for managing data and information with ongoing business value. Effective transition
strategies can maximise the process efficiencies and cost savings made possible in the digital
environment, whilst also enabling the routine and authorised destruction of time-expired
information.
4.1 Drivers for transition
Various circumstances may compel the need to transition and each scenario will highlight different
areas of risk to be addressed as a priority.
DRIVER FOR TRANSITION CRITICAL FACTORS
Automating a business process
(eg scanning paper documents to create a seamless
digital work process)
Identify documents for scanning and capture into
the new system.
Determine which controls and functionality are
required to support it in the new system.
Understand the “lifetime” of legacy data and
information, and its relationship to newly-created
data or information to determine needs and
limitations for back-capture.
Management arrangements for:
source paper documents, once scanned
legacy paper documents which are not
scanned,
- including search, accessibility, security, retention
and destruction or transfer to State Records.
Retiring or decommissioning a system
(eg due to upgrade or new application)
Identify data for migration to the new system.
Determine which controls and functionality are
required to support it in the new system.
Management arrangements for legacy data which is
not migrated – including search, accessibility,
security, retention and destruction or transfer to
State Records.
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DRIVER FOR TRANSITION CRITICAL FACTORS
Implementing a completely new system
(eg when a new service is commenced
Dependencies between this new source of data,
particularly any requirements to integrate or merge
datasets for analysis.
Potential for re-purposing; value of new data for
informing decision making in other operational
areas.
Continuity or preservation of data/information
required long-term
(eg changing the format, storage medium, or
transferring to Digital State Archives)
Identify data or information that can be transferred
to the Digital State Archives maintained by State
Records.
Management arrangements for legacy data which is
not transferred – including search, accessibility,
security, retention and destruction.
Particular requirements for future format
conversions or system migrations that may be
required to support long-term preservation.
Administrative change
(eg where functions move from one agency to
another; or a function ceases to be carried out by
NSW Government)
Identify which data or information should be
transferred with the function, and which is required
to meet ongoing business or legal requirements.
Clarifying custodianship responsibilities of the
relinquishing agency and the receiving agency.
Reconciling legal or business needs for data with
the realities of different ICT environments.
Moving to a new provider or service delivery model
(eg shared services, cloud services, or other contract
arrangements)
Clarify the responsibilities of each party (agency,
provider) for applying information controls.
Identify which data should be transitioned into (and
subsequently, out of) service arrangements.
Performance monitoring and reporting.
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4.2 Business considerations
A number of considerations in the broader business environment can potentially influence
decisions around whether to transition legacy data or information; and if so, which legacy data or
information should be transitioned and how.
These factors will be assessed in combination with the specific data or information management
requirements, to determine the overall value proposition associated with each transition option.
The business case for the transition should be clearly established, to ensure the transition meets
the objectives and delivers anticipated benefits.
KEY ISSUES FOR TRANSITION CRITICAL FACTORS
Have the business case and/or anticipated benefits of
transition been clearly established and agreed by all
key stakeholders?
Confirm that transition is required and/or can
deliver the anticipated benefits.
Identify any alternatives to transition which may be
suitable for consideration (eg staff training; process
re-design; policy enforcement; data disposal).
Will service delivery be improved by transition?
What will be the impact on service delivery during
transition?
Requirements for business process or
organisational change.
Customer service and communications.
Is there sufficient capability/expertise to:
identify business needs and
technical/management requirements for the
legacy data and information?
carry out the transition process?
maintain legacy data or information systems
for the duration of their “lifetime”?
Availability of key staff or cost of external
contractors for business analysis, information
management and technical tasks.
Is there sufficient understanding of how the legacy
data or system was used?
What are the implications of not transitioning?
Availability of system documentation and/or staff
with applied knowledge of the original purpose of
the data or system; and its current use within the
organisation.
Does the resourcing and funding model cover the
entire transition process; and/or the maintenance of
legacy data or information for its entire “lifetime”?
Risk of incomplete transition or legacy data and
information becoming unsupported
Has a plan for communications or change
management been prepared?
Have staff training needs been considered?
Impact on costs, timelines, business processes
Who will determine the feasibility of the transition? Input required from management, operational
staff, information management and ICT staff.
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4.3 Data and information management considerations
Agencies need to ensure appropriate controls continue to be applied to data and information,
during and after a transition.
It must be possible to find, use and understand data and information; it must be stored and
managed in a secure, efficient and accountable manner – whether it is migrated, converted,
maintained in a superseded format or system, or until it is accountably destroyed.
Summary checklist
Steps to manage the transition process:
Define, assign and resource accountable roles for managing legacy data or information,
including senior responsibility.
Define appropriate information governance frameworks that will direct the management of
data and information in the new custodian/service arrangement, system or format.
Inform, train and support users of legacy data or information.
Monitor and review ongoing management of legacy data or information against business
objectives.
Steps to manage legacy data or information:
Review legacy data or information to understand how it is created, organised and used.
Understand also accountabilities, opportunities, compliance obligations, cost, value and
risks associated with the data or information.
Determine whether any or all legacy data or information needs to be transitioned to new
custodian, system or format.
Define pathways for identified legacy data or information to be transitioned to new
custodian, system or format, managed by appropriate governance frameworks and tagged
with relevant metadata that enables its ongoing use and accessibility.
Establish systems or processes that support effective management and appropriate internal
and/or external use of legacy data or information that is not transitioned.
Establish a system of ongoing checks to ensure that legacy data or information remains
accessible and usable for as long as it required.
Establish systems or processes which enable legacy data or information that is not
transitioned to be routinely and accountably destroyed when it is no longer required, in
accordance with the State Records Act.
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Detailed questions
The following table provides more detailed questions to help clarify the relative costs and risks
associated with either maintaining or transitioning legacy data and information.
The key issues are organised below according to which business outcomes and principles of the
Information Management Framework are being supported.
Refer to Appendix C for more detail around the IM Principles.
IM PRINCIPLE: GOVERN Data and information are governed according to their value, as assets for which we are accountable
KEY ISSUES FOR TRANSITION CRITICAL FACTORS
Who has responsibility for the business process? Is
this being transitioned?
Who is the data/information owner, custodian?
Can all existing governance requirements be met by
the new custodian/service, system or format? What
alternate strategies can be put in place if they are
not?
Decisions to retain some legacy data and information
may incur ongoing licensing or storage costs.
Clarify roles, responsibilities and accountability.
Assign critical tasks for data and information
management (SLA, MOU, etc).
Ensure transparency and effective decision-making.
Define and document transition pathways and the
information governance decisions made.
Establish the governance framework for effectively
managing data and information in the new format,
system or custodian/service environment.
Cut off periods between legacy and new business
environments must be clear and understood. If they
are not, duplicate transactions and the lack of a
single source of business truth can cause risks.
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IM PRINCIPLE: COLLECT
Data and information are captured to enable services and operations; and collected in line with standards
so they are fit-for-purpose
KEY ISSUES FOR TRANSITION CRITICAL FACTORS
What is the quality of the data and metadata to be
transitioned?
In which different business, system and network
environments is the legacy data stored?
How was it collected, and for what purpose?
Is data collection ongoing?
(eg the business process is current)
Does the transition require data to be collected in a
different format?
Does the transition propose a new use for an existing
source of personal information?
Identify possible privacy issues
Evaluate the risk/benefit of managing data in
multiple formats or converting and consolidating
Estimate growth and storage requirements
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IM PRINCIPLE: ORGANISE Data and information are organised for easy retrieval and efficient management
KEY ISSUES FOR TRANSITION CRITICAL FACTORS
How is the information organised?
What relationships exist between data and
information components or aggregations; or
between the legacy system and other systems?
What metadata is present in the legacy system?
How does it map to the target system or dataset?
(can legacy systems be cross-referenced?)
Has it been / can it be standardised?
What metadata is necessary to access, use, manage
and understand legacy data and information? How
can this be maintained and/or carried forward?
Metadata can be critical for authenticating and
managing legacy data and information? How can
this form of metadata which may not be connected
directly to the data but which may be kept in
security or audit logs be maintained as required?
Can all data and information be tagged with
relevant retention and destruction requirements
during transition?
Is some form of data management on the legacy
data required before it can be transitioned? For
example, legacy email accounts should be
appropriately managed and not transitioned as a
whole to a cloud service environment.
Retain metadata especially where it provide context
and meaning to data:
Data can be used and understood
Helps inform decisions made under other
principles.
Technical capacities of systems may limit the legacy
data and information that can be transitioned.
Limited information management frameworks in
some business environments may make identification
of legacy data and information to be transitioned or
managed challenging.
Building these requirements into new custodian,
system and format management environments will
streamline management, reduce ongoing costs and
facilitate future transitions.
Large demands can be placed on staff organising
information for transition and staff in these roles
need to be adequately resourced and supported.
Resourcing of the retrospective organisation of data
and information can be a significant cost but
expending money on this can yield significant cost,
management and accountability dividends in the new
custodian, system or format environment.
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IM PRINCIPLE: SECURE Data and information are secured to protect their integrity and with respect for their sensitivity
KEY ISSUES FOR TRANSITION CRITICAL FACTORS
Is any of the data/information personal, private,
privileged, confidential, classified or otherwise
sensitive?
What protective markings or access controls have
been applied? (Note: controls may have been applied
via roles/positions, workflows, or data and
information classifications/containers.)
Can these controls be applied in the new format,
system or custodian/service environment?
Can the security be down-graded?
If not now, when and how?
Evaluate the functionality required and any cost
implications associated with maintaining controls.
Implement appropriate security measures to ensure
the data and privacy are not compromised.
Consider rights and permission management for
legacy data and information.
Does the target system (through functionality or the
presence of other data) allow de-identified data to
be re-identified?
IM PRINCIPLE: USE Data and information are used to support evidence-based policy, targeted service delivery, and re-used to derive maximum return on investment
KEY ISSUES FOR TRANSITION CRITICAL FACTORS
Who needs to / could use the legacy data?
(within the agency, across business units)
How will the legacy data be used? Is it still in use for a
specified business purpose; what is the frequency of
retrieval?
How will it be accessed?
Do on-going use considerations identify that different
transition strategies should be applied to different
types of legacy data? For example, it may be
necessary for action officers to reference the last 2
years of customer enquiries and so these records
should be digitised, but there is not a sufficient use
case to justify the digitisation of the last 10 years of
these records so the remaining paper records will not
be digitised.
What is the impact of transition on the business
process and users? Will transition improve the
accessibility of data and information?
Evaluate the functionality required and any cost
implications associated with maintaining usability
and providing access.
Multiple parties may require access to legacy data,
across a range of business environments. Can this
be enabled?
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IM PRINCIPLE: SHARE Data and information are shared to streamline service delivery and reporting; to enable value adding; and support transparency
KEY ISSUES FOR TRANSITION CRITICAL FACTORS
If appropriate, can the legacy data or information be
shared or published? (outside the agency)
Free? Or at what cost?
What licensing options are applicable?
Does the transition propose sharing, linking or
matching personal information between different
organisations?
Identify possible privacy issues .
Consider rights and permission management.
Evaluate the risk/benefit of managing data in
multiple formats or converting and consolidating.
IM PRINCIPLE: MAINTAIN Data and information are maintained for as long as they have value then disposed systematically and accountably
KEY ISSUES FOR TRANSITION CRITICAL FACTORS
Is the legacy data or information considered vital for
ongoing operations?
Is the legacy data or information stored in a format
that is proprietary or standard? Is it still supported?
Is the legacy data or information in a stable
condition, or is it unstable/fragile?
Does the legacy data or information need to be
kept? Can it be destroyed or transferred according
to an applicable disposal authority?
If not now, when and how?
Maintain metadata mappings from former to new
(target) systems
Ensure adequate system and configuration
documentation
Does full testing of the new custodian, system or
format demonstrate a successful validation? Have
the results been verified? Is the transition
successful, with all anticipated information,
governance and functionality?
Post validation, can source data be maintained for a
business appropriate validation period then
destroyed?
Will transition help preserve the data or information
for a longer period of time?
Is the format unique? Is a recognised/standard
migration path or conversion process available?
Will transition expose the data to an unacceptable
risk of loss or damage?
Is any management or reporting functionality lost or
gained in the transition?
Evaluate the functionality required and any cost
implications required to maintain the data for the full
duration of its retention period.
Implement appropriate mechanisms to implement
approved disposal.
Develop appropriate backup strategy and disaster
management plan for legacy data and information.
Opportunity to implement stable, long-term formats,
to limit format and system dependencies.
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5.
There are several options or models which agencies may consider for managing legacy data and
information. The most suitable approach will depend on the unique combination of requirements
identified according to the risks and benefits assessed in the preceding sections.
Each approach involves a combination of:
Maintaining data and information in superseded formats or systems; and/or
Converting or migrating data and information to new formats or systems.
Custodian agencies must ensure the capability, functionality and resources required to apply
appropriate controls to data and information, during and after a transition.
It is important to ensure the new environment incorporates robust information management
controls and data disposal mechanisms.
The selected approach will enable the strategic application of governance frameworks and the
maintenance of core business information in both new and legacy environments.
OPTION CRITICAL FACTORS
1. Transition all legacy data or information (with appropriate
metadata) to new custodian, system or format.
After transition is completed, reviewed and success is
confirmed, destroy any source data or information
according to an applicable disposal authority.
Ongoing access to legacy data
or information is necessary for
process continuity.
Standard migration /
conversion paths available
2. Transition some legacy data or information required by
ongoing business processes (with appropriate metadata) to
new custodian, system or format.
Establish the governance and management requirements
needed by the new custodian/service, system or format to
support the legacy data or information.
Retain remaining legacy data or information in the
superseded format or system, until it is eligible for
destruction.
Determine which legacy data
or information is required for
ongoing business needs.
Identify the governance
requirements/responsibilities
to be transitioned.
Determine whether retained
legacy data or information will
be maintained in-house or
stored and managed by a third
party.
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OPTION CRITICAL FACTORS
3. Transfer some legacy data or information (with appropriate
metadata) to the Digital State Archive (State Records).
Transition remaining legacy data or information (with
appropriate metadata) to new custodian, system or format.
Data or information identified
as State archives in an
applicable disposal authority.
Agree on an appropriate
migration plan with State
Records for the archived data
or information.
4. Transfer some legacy data or information (with appropriate
metadata) to the Digital State Archive (State Records).
Retain remaining legacy data or information (with
appropriate metadata) in the superseded format or system,
until it is eligible for destruction.
Data or information identified
as State archives in an
applicable disposal authority.
Determine whether retained
legacy data or information will
be maintained in-house or
stored and managed by a third
party.
5. Maintain all legacy data or information in the superseded
format or system, until it is eligible for destruction.
Understand the retention
period for the data or
information. Specify when and
how it will be disposed.
Resources are available to
maintain superseded format
or system and ensure data or
information remains
accessible for the retention
period.
Determine whether retained
legacy data or information will
be maintained in-house or
stored and managed by a third
party.
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6.
The requirements and options for transition, outlined in these guidelines, apply to data and
information in any format – including digital, paper or microforms.
Most agencies have large stores of paper files and may be considering whether or not there is a
business case for digitising (or scanning) these documents.
The following checklist provides high-level questions to determine whether digitisation could be
beneficial and/or feasible.
Further resources are listed in Appendix B. They offer more detailed procedural guidance for
transitioning from paper records to digital and managing digitisation projects.
YES
High activity – if documents are frequently accessed and requested by multiple users. Digitisation will significantly enhance access or increase use by a specific user group (staff,
customers, general public). High volume – if savings in storage and consolidation outweigh the costs of digitisation. Documents at risk of loss or inaccessibility due to deterioration, before retention period
expires – cost of digitisation outweighs alternative preservation options. Specific workflow or process efficiencies can be demonstrated. Identified business objectives or service delivery targets will be met or enabled by
digitisation.
NO
× Retention and disposal requirements are unknown.
× Retention period has expired and documents are being maintained "just in case" (ie there is no defined legal or business requirement).
× Low activity – documents are rarely accessed and remaining retention period is short (eg less than 3 years).
× Inadequate systems – agency does not have skilled staff, appropriate software or policy framework for managing digital records (ensuring security, integrity and accessibility).
× To create a “backup” of documents that have been legally disposed; or have been transferred to a new custodian.
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7.
This document is consistent with:
guidance provided by the NSW State Records Authority for records management;
guidance provided by the NSW Information and Privacy Commission for information access
and privacy; and
requirements for information security outlined under Premier’s Memorandum M2012-15
Digital Information Security Policy.
8.
For assistance with any aspect of this document, please contact:
Principal Policy Officer, Information Strategic Policy Department of Finance & Services Level 15, McKell Building 2-24 Rawson Place SYDNEY NSW 2000 (02) 9372 8291
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–
TERM DEFINITION
Custodian The agency with possession, control of and/or responsibility for the legacy data or information. The custodian is primarily responsible for:
the development, management, care and maintenance of a specified dataset or information asset;
ensuring that all legal, regulatory and policy requirements are met in relation to the management of the specified dataset or information asset; and
determining the conditions for appropriate use, sharing and distribution of the specified dataset or information asset.
Legacy data/information Data or information retained in a superseded format or system.
Legacy system Database or information system which has been superseded or decommissioned for current business processes.
Transition A change in the responsibilities for controlling or managing a particular set of data or information; and/or
A conversion from one format to another, for a particular set of data or information; and/or
A migration from one system or storage location to another, for a particular set of data or information.
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The following resources provide more detailed guidance or procedures relating to specific scenarios for
transitioning or managing legacy data and information.
(IPC) = Information and Privacy Commission (SRA) = State Records Authority
Identifying Privacy Impacts
Identifying privacy issues – checklist (IPC)
Providing Access
GIPA Act Compliance checklist for agencies (IPC) – 3.5 Searching for information; 3.12 Providing access
Transferring State Archives
Digital Archives Migration Methodology (SRA)
Transition to Shared Services
Recordkeeping In Brief 44 - Using shared services for records management (SRA)
Migration to New Systems
General Retention and Disposal Authority GA33: Source records that have been migrated (SRA)
Guideline 22: Managing digital records – 4. Effectively manage the migration of your digital records (SRA)
Transition to Cloud Services
Recordkeeping In Brief 62 - FAQs about cloud computing (SRA)
Recordkeeping In Brief 54 Storage of State records with service providers outside of NSW (SRA)
General Retention and Disposal Authority GA35: Transferring records out of NSW for storage with and
maintenance by service providers based outside of the State (SRA)
Transitioning Paper Records to Digital
General Retention and Disposal Authority GA36: Imaged records (SRA)
Guideline 25: Managing digitisation programs and projects – 12. Managing original paper records (SRA)
Guideline 25: Managing digitisation programs and projects – 13. Disposal of original paper records after
digitisation (SRA)
Transfer of System Ownership/Responsibility
Recordkeeping In Brief 23 - Managing records in administrative change (SRA)
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NSW Government data and information are managed in a way that enables better service delivery and
better value investment. They are…
Governed
as assets of strategic, operational and administrative value to NSW Government agencies;
in a manner that is transparent and accountable to NSW citizens and organisations.
Collected
to document or facilitate delivery of services and the functions of NSW Government agencies;
with regard for the privacy of NSW citizens and the confidentiality of NSW organisations;
once, according to standards that support relevance, accuracy and consistency so they are reliable, fit for purpose and can be appropriately re-used by NSW Government agencies to improve service delivery or management reporting.
Organised
described and linked to related data or information, so they are easy for NSW Government agencies to search, retrieve, use and compare;
identified and integrated into systems that allow NSW Government agencies to routinely track and manage them according to their value.
Secured
against unauthorised access, alteration, loss or deletion, to ensure their integrity and ongoing value to NSW Government agencies;
using controlled and auditable processes that demonstrate to NSW citizens and organisation the protection of sensitive data and information.
Used
to support planning, decision-making, resource allocation, reporting, communications and transactions by NSW Government agencies;
processed and analysed by NSW Government agencies to develop evidence-based policy and deliver targeted services to NSW citizens and organisations.
and re-used, so NSW Government agencies derive maximum benefit from their investment in these assets.
Shared
with regard for the privacy of NSW citizens and the confidentiality of NSW organisations;
with other NSW Government agencies to reduce duplication of effort, streamline service delivery and provide a consolidated view of customer needs or public sector performance;
published and made available for discovery by NSW citizens and organisations, providing opportunities to communicate, consult and collaborate or to engage in value-added processing, analysis and development.
Maintained
using cost-effective, risk-based measures that facilitate business continuity for NSW Government agencies;
to ensure their availability and reliability, for as long as they support service delivery and accountability by NSW Government agencies;
and then systematically destroyed when their use and value has ceased, to minimise the costs and risks to NSW Government agencies of over-retention; or systematically archived to protect the enduring rights and interests of NSW citizens and organisations.
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