Transit 101 Deployment
B. Moore/H. HoneggerT-FLEx WorkshopAugust 19, 2002
Transit 101:
What do we have? How good is it and how do we
make it better? How do we promote its use? Who will help create more
modules?
Done or In Process: Eleven Modules
Benefits & History of Transit
Bus & Rail Operations KPIs Procurement Funding Fare Policies Paratransit Regulatory Environment
Investments Capital Projects Risk Management
‘01
‘02
In Process
How does it Rate?
Indicators Performance
Usage? How many? Who?
2001-23 users, 9 agencies 2002–13 users, 8 agencies Mixed new and not-new
New material? 2002: 3 new modules 3 in process
Member involvement Who’s contributing?
2001: 4 agencies 2002: 5 agencies
Missing Criterion: Course Quality
Did you like it and were you satisfied with it?
Did it help you learn? Did it help you do your
job? Did it (possibly) help
reduce employee orientation cost or improve retention?
Course Quality - Did you like it--were you satisfied with it?
If you did, it most likely had:
Clear navigation; ability to start and stop
No slow-loading images or software No broken links
Course Quality-Did the course help you learn?
If so, it most likely had:
Text not too dense, relevant images Plenty of practice opportunity
• Variety of questions• Challenging but doable• Related to what you were supposed to learn• Clear constructive feedback (right answers)
Course Quality – Did the course help you do your job better?
If so, it most likely:
Answered an immediate need for you, a co-worker, or an associate
Allowed you some control over what you learned and when
Course Quality – Did the course help improve cost, retention, or productivity?
If so, it most likely:
Cost you very little in employee downtime
Was attractive to more than one person Didn’t overburden employees with
extra tasks or responsibilities
It’s Time to Measure T101
Questions 1 and 2: We can ask for this feedback after each
module: Was the course satisfying? Did you like it? Did the course features help you learn?
Questions 3 and 4: Ask members who took courses in ‘01 and ‘02:
Did the course help you with your job? Did orientation cost, retention, or productivity
improve?
It’s Time to Promote T101 Word of mouth Links from internal web sites E-mail notifications Promos in employee newsletters Laminated reference cards Include T101 in regular training
department ads/info
www.transit101.com
Volunteers?
DONE Benefits & History of
Transit Bus & Rail Operations KPIs Procurement Funding Fare Policies Paratransit Regulatory
Environment Investments Capital Projects Risk Management
TO DO Customer Service Maintenance Scheduling and
Dispatching Service Planning Grants Management Workforce
Representation Regional and Urban
Planning ??
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