Learning & Organisational Development Transform Organisational Culture - Defining, Communicating and Measuring Core Values

Sangeeth Ibrahim AVP - Head of Learning and Career Development Sharjah Islamic Bank - See more at:

• Back Biting

• Unhealthy Competition

• Un fairness

• Rude

• No Support

• No Integrity

• No Courtesy

• Ruthless

• Supporting

• Family Environment

• Fair

• Polite

• Nurturing

• Principled

• Serving

• Flexible

Our Core Values

• Fairness

• Initiative

• Reciprocity

• Simplicity

• Trust

The Process

• 20 Managers • Awareness Meetings- What are Core Values • Reviewing emails from the CEO and Senior Management for themes • Reviewing the sponsorships made by SIB for themes • Reviewing the legends and stories heard in SIB

– Interviewing Senior associates who have worked in SIB for more than 15 years

– Interviewing Top performers – Interviewing New Comers

• Translating their responses to Values with examples • Having a consolidation meeting to describe values • Final review and submission to the Management- The values and

descriptions were refined by the Business Excellence Team and submitted to the Management for Ranking

The Process

• Interview Questions For Experienced Staff/Top Performers – What is unique about working here?

– What is it that our competitors may do, but we will never do?

– What is rewarded here?

– What is punished here?

– How do/should we treat people (Customers, Staff, Society)

– Who is a Role Model associate at SIB

The Process

• Interview Questions For New Comers

– What was your first impressions about SIB?

– What are three things that you like about the bank?

– What is unique about working here?

– How do/should we treat people (Customers, Staff, Society)

– What should be your qualities to become a winner at SIB

Crisis- Associates Sharia- Card, Court Cases, Restructuring, auditing

The ill child

Social Responsibility- The Office Boy, cancer, blind n handicapped 40 Million

Creativity- Conversion, Sukuk, first Islamic Card, Process Improvements

O Budget and maximum training programs

Long serving staff

C:/Users/s840/Desktop/IIR Values 2014/SIB values.mp4

Values to Culture

• Best Practices ideas and implementation Competition

• Induction Trainings

• ePMS

• The Qissa

• Daily Quotes