8/7/2019 TOPdesk Magazine 2009 Nr 4
1/28
% Eiib
kko iie} iie on`o`i kx www%vkxfi}o%ej%
8/7/2019 TOPdesk Magazine 2009 Nr 4
8/284
gi}vcce* bcc| eniv dki jceg iie
lidcefijcc| fccfwi|oijn`o biv div
nemnfiev lipng n} giwii}v%
Kb fnv x|kljiib kx vi qcegie* oye
`i i|qkk| onipie kb fi li}vifi vn`f
vi gcce |ign}v|i|ie% @i wiiv fce
dki jceg fi lidcefijcc| lipng n}
giwii}v biv ijoi bijfneg% Fni
neak|bcvni oye i mkblnei|ie biv
div ccevcj cagibijfi nemnfievie*
ie fce dil `i cj iie qiij livi|
liijf qce fi wi|of|yo% Bcc|kko dni| bkiv iie o|nvn}mdi ekkv
ln` gixjccv}v wk|fie* wcev div
neqyjjie qce li}vifi vn`f oce
xi| lidcefijcc| qi|}mdnjjie%
]kbbngi lidcefijcc|} qyjjie vkv
kx fi bneyyv ecywoiy|ng dye
li}vifi vn`f ne* vi|wn`j cefi|ie
fnv ca|kefie% Fnv diiav ynvi|cc|f
neqjkif kx fi ecywoiy|ngdinf
qce div |cxxk|v% Div n} gkif kb
fnv ne div cmdvi|dkkaf vi dkyfie
cj} `i mkemjy}ni} qi|lnefv cce fi|i}yjvcvie dni|qce%
n|bcvi qi|pcbiii vi|x|ivi|iDil `i iie fynfijn`o liijf qce
fi gigiqie} fni `i ne div |cxxk|v
wnjv vi|ygpnie* fce n} div vn`f kb
div |cxxk|v vi giei|i|ie% Kb
fnv pk kqi|pnmdvijn`o bkgijn`o vi
dkyfie* n} div qi|}vcefng eniv
viqiij oiegivcjjie vigijn`o bii
vi eibie% Dki bii| gigiqie}iie |cxxk|v liqcv* dki jc}vngi|
div n} kb div vi qi|gijn`oie biv
cefi|i |cxxk|v% Dki `i ne VKXfi}o
iie |cxxk|v kx}vijv* wk|fv ne div
c|vnoij \cxxk|vi|ie biv VKXfi}o
li}x|koie%
Wceeii| div |cxxk|v ca n}* qkjgv
ekg iie lijceg|n`oi }vcx0 fi
nevi|x|ivcvni% Biv div fkij qce
div |cxxk|v ne gifcmdvie* wk|fv
fi ynvokb}v lioioie% Kx lc}n}
qce iie |cxxk|vcgi qce fi jn`}v
qce nemnfievie $iie |cxxk|v kx
kxi|cvnkeiij enqicy. oyeeie
ln`qkk|liijf nemnfievie wk|fie
qi|fiijf kefi| bifiwi|oi|}%
Kx vcmvn}md enqicy oce div
nevi|x|ivi|ie qce iie |cxxk|vnegiwnooijfi| pn`e% Cj} i| fipi
bccef ln`qkk|liijf bnefi|
nemnfievie gi}jkvie pn`e fce qk|ngi
bccef* livioiev fcv fcv i| bnefi|
dc|f giwi|ov n}; Bn}}mdnie wc|ie
i| bnefi| bie}ie ccewipng kx
fi }i|qnmifi}o* ka n} i| bii| vn`f
li}viif cce ijo qce fi nemnfievie%
Ka bn}}mdnie wc|ie i| giwkke
bnefi| nemnfievie ccegibijf fnibccef%
Vv }vKx lc}n} qce fi nevi|x|ivcvni
oyeeie fi lif|n`a}x|kmi}}ie
gi}vyy|f wk|fie% Cj} ln`qkk|liijf
ljn`ov fcv fkijie eniv }mdi|x
giekig wc|ie* pyjjie fipi bkivie
wk|fie ln`gi}vijf% Bn}}mdnie bkiv
div x|kmi} ccegixc}v bkivie
wk|fie? wk|fv i| ln`qkk|liijf
gimkemjyfii|f fcv keqkjfkiefi
bie}ie fi ]ija]i|qnmiFi}o
gil|ynoie* fce oce iie itv|cx|kbkvnicmvni negipiv wk|fie kb
div fkij cj}ekg vi li|inoie% Iie
mkemjy}ni oce kko pn`e fcv i| bii|
ka cefi|i gigiqie} gi|ign}v|ii|f
bkivie wk|fie kb fi giwie}vi
|cxxk|vcgi} vi oyeeie bcoie%
Fcc|ln` n} div lijceg|n`o fcv fnv
eniv jinfv vkv qi|pwc|neg qce fi
wi|opccbdifie% Bii| |ign}v|i|ie
oce iie bii|wcc|fi dillie* bcc|
fi itv|c |ign}v|cvni bkiv wij iie
fynfijn`o fkij dillie* ln`qkk|liijfkb ynvinefijn`o fi wi|of|yo livi|
vi oyeeie qi|fijie% Div fkij dinjngv
eniv cjvn`f fi bnffijie0 iie g|kkv
giqcc| n} fcv bie |cxxk|vii|v kb
div |cxxk|vi|ie%
Ec fi nevi|x|ivcvni ie div
cce}vy|ie kx lc}n} qce fi
ynvokb}vie wk|fv kxeniyw
gi|cxxk|vii|f kb vi on`oie ka
fi li}jn}}negie fi giwie}vi
giqkjgie dillie% Div diji
x|kmi} qce |cxxk|vi|ie lignevfce kxeniyw% Fkk| |cxxk|vcgi}
oyeeie cjji x|kmi}}ie qkk|vfy|ief
wk|fie giqkjgf ie ccegi}vyy|f%
\cxxk|vi|ie ljn`av iie mkevney
x|kmi}%
@kjcefc]nbken} n} mke}yj|cev
qoqi\fw`i fi
yvgif\fi\xxk\vgi}f\iv iibx
8/7/2019 TOPdesk Magazine 2009 Nr 4
9/28 >
8/7/2019 TOPdesk Magazine 2009 Nr 4
10/28
Mkjybe
38
VIO]V0 WkjVI\ ]BnV
Fi wie} kb gkif vi oyeeie |cxxk|vi|ie n} iie qce fi lijceg|n`o}vi
|ifieie kb iie ABN]" ka }i|qnmibcecgibiev"kxjk}}neg cce
vi }mdcaaie% Iie diij lig|n`xijn`oi wie}% Gkifi |cxxk|vcgi}
giqie mn`ai|bcvng pnmdv kx wcv i| giliy|v% Ie fcv n} wii| dcefng
qkk| fi qi|cevwkk|fneg cce dkgi|i bcecgibievjcgie%
Gijyoong }mdnvvi|v VKXfi}o biv ynvgil|infi |cxxk|vcgi"
bkgijn`odifie% Vie ii|}vi pn`e pi iieqkyfng pija vi bcoie ie kx
vi }jcce ne VKXfi}o% Vie vwiifi oyeeie pi* nefnie giwie}v* vi|li}mdnooneg gi}vijf wk|fie cce ln`qkk|liijf cafijneg}dkkafie%
Bcc| fi lijceg|n`o}vi ie bii}v yenioi ingie}mdcx n} fcv VKXfi}o
fi bkgijn`odinf diiav kb qce iie owcevnvcvniqi |cxxk|vcgi fn|imv
fkk| vi ojnooie ecc| fi owcjnvcvniqi gigiqie} cmdvi| fi |cxxk|vcgi%
Kaviwij qce iie nemnfievccevcj xi| mcvigk|ni oyev y fn|imv fkk|
ecc| fi kefi|jnggiefi nemnfievie kb i| qi|fi| bii vi wi|oie%
Ne fi x|covn`o pnie wi qcco fi qy|ngi |cxxk|vcgiwie}ie
ec nbxjibievcvni }eij ynvfkqie% Vi|wn`j fnipijafi qy|ngi
|cxxk|vcgiwie}ie qiij neqjkif dillie gidcf kx fi ne|nmdvneg%
Ln`qkk|liijf fkk| qiij vi qiij mcvigk|n}cvni} ne vi }vijjie* wcc|fkk|
lidcefijcc|} eniv bii| gkif wivie wcc|kx pi iie nemnfiev bkivienefijie% Fnv pk|gv i|qkk| fcv fi |cxxk|vcgi cce fynfijn`odinf
nelkiv% Wcv wii| fi |ifie n} fcv fi |cxxk|vcgiwie}ie caeibie%
Iie bkkn qkk|liijf qce div xcc|f cmdvi| fi wcgie }xceeie%
Div pky livi| pn`e cj} fi nbxjibievcvni pk iieqkyfng ie
lig|n`xijn`o bkgijn`o gidkyfie wk|fv* pkfcv lidcefijcc|} imdv
biv |ign}v|cvni cce fi gceg gcce% Fi i|qc|neg jii|v fcv iie
iieqkyfngi ne|nmdvneg }eij nepnmdvijn`oi |cxxk|vcgi} kxjiqi|v%
Cj} kefi|wig ljn`ov fcv i| neqcj}dkioie bn}}ie* n} div |ijcvnia
iieqkyfng kb fni ekg vki vi qkigie% VKXfi}o n} gijyoong eniv
pk }vc| fcv gibccovi oiypi} eniv qi|livi|f oyeeie wk|fie%
No wie} y qiij |cxxk|vcgixjipni| vki#
Wkjvi| ]bnv n} iie qce fi vwii fn|imviy|ie qce VKXfi}o
Iiqf } fi }ivi
8/7/2019 TOPdesk Magazine 2009 Nr 4
11/28 33
Iqie iie wcmdvwkk|f |i}ivvie ka iie gil|ynoi|}q|ccg licevwkk|fie fnv }kk|v
}nbxiji dcefijnegie okbv kx fi }i|qnmifi}o ijoi fcg wij iie xcc| oii| qkk|ln`%
Qcco wk|fv fnv eniv gi|ign}v|ii|f* kbfcv fi |ign}v|cvni jcegi| fyy|v fce fi
cadcefijneg pija% Fcv n} lig|n`xijn`o* bcc| fcc|fkk| jkkx `i wcc|fiqkjji neak|bcvni bn}%
VIO]V0 @I\kIe ]njQny]
Liv|wlc|i |cxx|vcgi}biv Smo nmfiv}
Nepnmdv ne fi cc|f ie dkiqiijdinf qce fnv }kk|vok|vi kefi|l|ionegie n} wcc|fiqkjji neak|bcvni
qkk| |cxxk|vcgi}% Ln`qkk|liijf kb vi oyeeie
pnie wijoi bifiwi|oi|} ln`}mdkjneg ekfng
dillie% Ka kb fi wi|ojc}v qce fi }i|qnmifi}o
gkif ne liijf vi o|n`gie0 diij qiij ok|vi q|cgie
ln` ijocc| ok}vie kegibi|ov qiij vn`f#
Qiij }i|qnmifi}obifiwi|oi|} wnjjie fcc|kb eg
}eijji| iie bijfneg oyeeie |ign}v|i|ie% Ne VKXfi}o
qi|}ni 6%< n} fnv bkgijn`o fceopn` fi ynvgil|infi
bkgijn`odifie qce }vcefcc|fkxjk}}negie% Y oyev ey
qceynv iie }vcefcc|fkxjk}}neg fn|imv iie bijfnegccebcoie% Lkqiefnie oce fni bijfneg ekg ynvgil|infi|
qkk|gifienii|f wk|fie fce qkk|diie0 y oyev pija}
bijfnegie ccebcoie fni cj cagibijf pn`e% Y dkiav fce
cjjiie ekg bcc| fi eccb qce fi ccebijfi| ne vi qyjjie%
Di wi|ov div;Iibcgi q|li|ifg0
3% Bcco iie eniywi }vcefcc|fkxjk}}neg cce
$ln`qkk|liijf Xc}}wk|f |i}iv.0
Qyj cjji giwie}vi qijfie ne ie }ijimvii| ln`
]vcvy} fi wcc|fi wcc|bii bijfnegie
cagibijf wk|fie $ln`qkk|liijf Kxgijk}v.?
8/7/2019 TOPdesk Magazine 2009 Nr 4
12/283< OJCEV NE LIIJF
Fi \kvvi|fcb}i kefi|wn`}ne}vijjneg Pcfonei lnifv iie }mcjc cce bnffijlc|ili|kix}kxjinfnegie0 NMV"kxjinfnegie vkv cxxjnmcvnikevwnooijcc|* NMV"lidii|fi|*
xc|vnmyjni| fngnvccj kefi|pkioi| ie ekg qiij bii|% Fipi kxjinfnegie lnifv
Pcfonei cce qnc fi ]mdkkj ka Itmijjiemi* iie kefi|fiij qce div \KM fcv lifkijf
n} qkk| blk"jii|jnegie fni wnjjie fkk|}v|kbie ecc| div dlk ka fni onipie qkk|
iie mc||n|i ne div lif|n`a}jiqie%
VIO]V0 @kkX LneFIj]
Qkk| kefi|wn`}fkijinefie gil|ynov
Pcfonei VKXfi}o cj iie ccevcj
cc|% ]nef} ok|v wk|fv VKXfi}o
imdvi| kko itvi|e negipiv% Fnv
giliy|v ne }cbiewi|oneg biv
DybceNM* iie \kvvi|fcb}i}vnmdvneg fni pnmd kefi| cefi|i
nepiv kb liwkei|}k|gcen}cvni}*
lyy|vqi|iengnegie ie div bnffie"
ie ojinelif|n`a vi kefi|}viyeie kx
NV"qjco ie vi v|cneie ne div gil|yno
qce NV"vkkj}% ]cbie dillie pi pnmd
cj} fkij gi}vijf kb dye oieen} ie
xkvievniij vi gil|ynoie kb `yn}v fi
ojinei|i k|gcen}cvni} ie lif|n`a`i}
ne fi bnefi|lifiijfi wn`oie ne
\kvvi|fcb cce fi NV vi o|n`gie%
Md|n} qce \kkn` qce DybceNM0
Div fkij n} kb qceynv Pcfonei*biv fi dyjx qce DybceNM* iie
}dc|if }i|qnmimievi| kx vi pivvie
qkk| lif|n`qie ie k|gcen}cvni}
fni pnmd giie NV"kefi|}viyeneg
oyeeie qi|kk|jkqie% VKXfi}o ljn`ov
dni|qkk| div nficji bnffij% Qce
\kkn`0 Ln liy|pie owcb no oii| kx
oii| VKXfi}o vigie% Kko }vcgncn|}
ljioie VKXfi}o vi gil|ynoie kb
fi }i|qnmibcecgibiev"}imvk| vi
ji|ie oieeie% Eniv cjjiie fcc|kb
dillie wn` qkk| VKXfi}o giokpie*
bcc| kko kbfcv VKXfi}o owcjnvinvgc|cefii|v vigie iie gkifi x|n`}%
X|imni} wcv wn` pkioie%
Smofi}oDiv }cbiewi|oneg}x|k`imv
pnv bkbieviij ne fi
nbxjibievcvniac}i% ]vyfievie
dillie cj} ca}vyfii|x|k`imv
VKXfi}o negi|nmdv qkk| fi
kefi|}viyeneg qce jkocji
k|gcen}cvni} ie div bnffie"
ie ojinelif|n`a% Ne iie jcvi|}vcfnyb gcce NV"}vyfievie fipi
kefi|}viyeneg kko fccfwi|oijn`o
qi|pk|gie%
Fi }kavwc|i wk|fv cj negipiv
ln` Pcfonei pija? div lidii| qce
qi|}mdnjjiefi jkocjie wk|fv ey
fkk| VKXfi}o gi|igijf ie fi
ijiov|ken}mdi jii|kbgiqneg
wk|fv kefi|}viyef fkk|
VKXfi}o* qkk| fi gijigiedinf
kbgifkkxv vkv Synmofi}o% ]cbiebiv DybceNM pkiov Pcfonei
kefi|vy}}ie ecc| ojcevie fni
ekg giie gil|ynobcoie qce NV"
acmnjnvinvie ie fni ne fi vkiokb}v
biv Synmofi}o oyeeie wk|fie
kefi|}viyef% Pk n} i| cj nevi|i}}i
givkkef qce qi|}mdnjjiefi eke"
Ocv liif0 \kM Pcfoi
}vyfividilli }
a}vyfii\"x\k`ivvkxfi}ogi\dv
8/7/2019 TOPdesk Magazine 2009 Nr 4
13/28
mkbbi|mnji k|gcen}cvni}* pkcj}
}mdkjie* liwkei|}k|gcen}cvni}*
myjvy|iji }vnmdvnegie ie
kyfi|ieqi|iengnegie% Kko
gcce }vyfievie ne div ocfi|
qce div pkgieccbfi Gkyf
qkk| kyf"x|k`imv jceg} ln`
fnqi|}i kyfi|iemiev|c kb
fcc| fi bkgijn`odifie qce NV"
kefi|}viyeneg vi vkeie ie kb
fi kyfi|ie fngnvccj wn`pi| vi
bcoie% Xivi| M|nijjcc|f0 Fkk|
bie}ie ne fipi lyy|vie vikefi|}viyeie ne div gil|yno qce
dye mkbxyvi|}~}vibie* dcjie
wi pi ynv dye n}kjibiev% Ie
vigijn`oi|vn`f lnifie wi }vyfievie
iie cyvdievnioi jii|kbgiqneg%
Ln` div jnqi gcce qce Synmofi}o
wk|fie pke
8/7/2019 TOPdesk Magazine 2009 Nr 4
14/28
Fi |cxxk|vbcgn| n} iie x|nbc bnffij kb
bccefijn`o}i |cxxk|vcgi} vi bcoie qkk| ln`qkk|liijf
iie vicbkqi|jig% Cmvyiji fcvc oyeeie li}x|koie
wk|fie ie i|vki jinfie fcv yw bifiwi|oi|} itv|c
gibkvnqii|f pn`e kb qkk| div qkjgiefi kqi|jig ekg
livi|i |i}yjvcvie eii| vi pivvie% Kko oyev y |cxxk|vie
gil|ynoie kb cefi|i cafijnegie vi jcvie pnie wcv qkk|
wi|opccbdifie i| qkk| die pn`e qi||nmdv% Pn` o|n`gie pk
bii| nepnmdv ne fi wi|opccbdifie qce yw cafijneg*
ie fcc|bii bii| lig|nx qkk| fi fkk|jkkxvn`fie qcelixccjfi bijfnegie $nemnfievie.%
Q|liif0Div f|xv`fifi|pioQkk|fcv i| ca}x|coie kqi| fkk|jkkxvn`fie wk|fie
gibccov biv fi nevi|ei ka itvi|ei ojcev* n} div
lijceg|n`o kb pija vi wivie dki fi }i|qnmik|gcen}cvni
ingiejn`o x|i}vii|v% Iie fkk|jkkxvn`fiekefi|pkio jccv
pnie dkiqiij vn`f y ie yw mkjjigc} own`v pn`e biv div
jiiywiefiij qce fi bijfnegie% Iie ynvokb}v oce
ln`qkk|liijf pn`e0 >8) qce fi bijfnegie wk|fv lneeie
48 yy| kxgijk}v% Kx lc}n} qce fipi gigiqie} oyevy ca}x|coie bcoie kqi| |icjn}vn}mdi fkk|jkkxvn`fie
ie lixcjie dki jceg iie bijfneg kxie bcg }vcce%
Fi kxlkyw qce pke |cxxk|v n} biv lidyjx qce fi
\cxxk|vbcgn| Bijfnegie ne fi qkjgiefi qni| }vcxxie
vi bcoie0
]vcx 30 Cj} y fnv |cxxk|v qkk| div ii|}v bccov* oyev y
div li}vi giie fcvybjvi| gil|ynoie* ie kefi|cce
ccegiqie fcv div c|mdnia kko biigiekbie bkiv
wk|fie% Kx fipi bceni| bccov y iie |cxxk|v kqi| cjji
fcvc ynv fi VKXfi}o"fcvclc}i% Wceeii| div |cxxk|v
iiebccj gkif n} kxgilkywf ie y o|n`gv fi neak|bcvni
fni y wnjv dillie* oyev y jcvi| itxi|nbievi|ie biv div
fcvybjvi| ie iqievyiij }ijimvni} kb iie }ximnioi|
|cxxk|v vi o|n`gie% Oni} ne fnv }mdi|b Cjji bijfnegie%
]vcx
8/7/2019 TOPdesk Magazine 2009 Nr 4
15/28
fkk|jkkxvn`f* fy} pkefi| kefi|}mdinf vy}}ie ii|}vi" ie
vwiifijn`e} bijfnegie% Fnv |cxxk|v gccv ecbijn`o jcvie
pnie dkiqiij vn`f y bctnbccj ekfng diiav kb div g|k}
qce cj yw bijfnegie kx vi jk}}ie%
]vcx =0 Ne fipi }vcx giiav y cce dki div |cxxk|v
gig|kixii|f bkiv wk|fie% Qkk| div fkk|jkkxvn`fie"
kefi|pkio bkiv y fcv fkie kx xi|mievnij* pkfcv fi
ynvokb}v ne xi|mievcgi} pnmdvlcc| wk|fv% Fcc|ec oyev y
ccegiqie fcv div gccv kb div qijf Vkvcji gi|icjn}ii|fifkk|jkkxvn`f ie occ|v}kk|v Vkvccj% Dkyfv y ln` fi
}k|vi|neg fi }vcefcc|fqkjgk|fi cce%
]vcx 60 Ln` fi ynvqki|bkgijn`odifie qce div |cxxk|v
oyev y kefi| cefi|i onipie qkk| iie jn`efncg|cb $fi
kefi|}vi kxvni.% Iie jn`efncg|cb pk|gv qkk| iie dijfi|i
wii|gcqi ie fy} iie bcooijn`oi nevi|x|ivcvni qce div
|cxxk|v%
Cj} div gkif n} jccv div |cxxk|v iie }kk|vgijn`o gyy|pnie cj} fi caliijfneg dni|lkqie% Iie jn`e fni ii|}v
fnmdv ln` fi t"c} ljn`av ie kx iie lixccjf xyev iie diji
}vi|oi }vn`gneg jccv pnie $fnv n} div kb}jcgxyev.% Ne fi
g|cio dni|lkqie jngv fcv kb}jcgxyev kx kegiqii| 49)%
Qi|vccjf ecc| fi x|covn`o livioiev fnv fcv 49) qce fi
bijfnegie |ijcvnia }eij wk|fv kxgijk}v ie fcv iie qiij
ojinei| fiij $39). jcegi| kxie ljn`av }vcce% Fnv pn`e qcco
bijfnegie fni qiij kefi|pkio ekfng dillie ka wineng
x|nk|nvinv dillie ie fy} qkk| fi }vi|oi }vn`gneg ne fi
g|cio pk|gie%
Fi neak|bcvni ynv div fkk|jkkxvn`fiekefi|pkio oyevy ey gkif gil|ynoie kb ca}x|coie vi bcoie kqi|
fkk|jkkxvn`fie% Ln`qkk|liijf0 ynv fi jn`eg|cio dni|lkqie
n} vi pnie fcv 48 x|kmiev qce fi bijfnegie lneeie 68
yy| kxgijk}v wk|fie% Biv wi|ofcgie qce 4 yy| dkyfv
fnv ne fcv 48 x|kmiev lneeie 9 wi|ofcgie kxgijk}v n}%
Kx lc}n} qce fipi gigiqie} oyev y ca}x|coie bcoie
biv yw ojcevie kqi| fi fkk|jkkxvn`fie qce bijfnegie%
Qkk| }ximnioi|i ca}x|coie pyjv y qi|}mdnjjiefi
|cxxk|vcgi} bkivie f|ccnie%
Qc|cvi}Fi bkgijn`odifie qce fi \cxxk|vbcgn| pn`e pii|ynvgil|inf% Y oyev qc|n|ie biv fi qi|}mdnjjiefi
wcc|fie* ka i|qkk| onipie kb iie |cxxk|v ne iie vclij
ka vcc|vfncg|cb vi vkeie% Cj} y bii| wnjv wivie kqi| fi
bkgijn`odifie qce fi \cxxk|vbcgn|* oyev y ecvyy|jn`o
kko iie fcg cfqni} cceq|cgie ln` yw VKXfi}o"
mke}yjvcev%
\kli|v qce fi| Gyjno n} VKXfi}o"mke}yjvcev
\CXXK\VI\IE YNVGIJNMDV 39
]vcx < qce 6 ynv fi \cxxk|vbcgn|
]vcx = qce 6 ynv fi \cxxk|vbcgn|
Ynvqki| \cxxk|vbcgn| VKXfi}o 6%
8/7/2019 TOPdesk Magazine 2009 Nr 4
16/28
V|ief}
I| n} giie kevokbie bii| cce%
Fi |imi}}ni n} nebnffij} ln` cjji
lif|n`qie qkijlcc| giwk|fie%
Wcv div qi|}mdnj oce bcoie n} div
q|kigvn`fngi nepnmdv ne itvi|ei ienevi|ei kevwnooijnegie% Lif|n`qie
fni gkif ljn`qie x|i}vi|ie pn`e
qcco fni lif|n`qie fni livi| pn`e
qkk|li|inf ie pnmd livi| oyeeie
ccexc}}ie fce dye mkemy||ievie%
Iie lijceg|n`o kefi|fiij qce
div bcecgibiev n} fcc|ln`
div }v|ymvy|iij vkixc}}ie qce
xi|ak|bcemi bcecgibiev%
Fnv x|kmi} lidij}v div }vij}ijbcvng
bivie* }vy|ie ie mkev|kji|ie qce
qi|}mdnjjiefi }kk|vie x|i}vcvni}lneeie iie k|gcen}cvni% Div fkij
n} kb kx lc}n} qce gifivcnjjii|fi
neak|bcvni kqi| nevi|ei lif|n`a}"
x|kmi}}ie ie itvi|ei acmvk|ie
iie ecywoiy|ng liijf vi o|n`gie
qce fi dynfngi x|i}vcvni}% Biv fni
oieen} oyeeie livi| kqi|wkgie
li}jn}}negie giekbie wk|fie%
Wivi}mdcxxi`ofi|pioDki qi|vccjv xi|ak|bcemi
bcecgibiev pnmd ecc| fi x|covn`o;
Wcv fkie lif|n`qie i| x|imni}bii; Wcv pn`e fi ynvfcgnegie
ie wcv n} fi wne}v fni biv iie
gkif x|i}vcvnibcecgibiev
qce cjji lif|n`a}x|kmi}}ie oce
wk|fie lidccjf; Fipi q|cgie
}vijfie Fynv}i kefi|pkioi|}
qce div Ly}nei}} Cxxjnmcvnke
\i}ic|md Mievi| $LC\M. ligne
cce NMV"bifiwi|oi|} ie
lif|n`a}jinfi|} qce qi|}mdnjjiefi
}imvk|ie ie k|gcen}cvnig|kkvvi}
ne
8/7/2019 TOPdesk Magazine 2009 Nr 4
17/28
anecemnj |je + menm m|nn
em||en
gjcjncn
lmncc|n ce ecemnj nje $|n m%.
n ne %%% mjncem~
e|
Qkk|eccb}vi kk|pcoie qce dynfngi ynvfcgnegie
=9*6 )
=) qce fi kefi|q|ccgfie ne divLC\M"kefi|pkio gca cce fcv dye
vcoie mkbxjiti| pn`e giwk|fie*
wcc|fkk| fi wi|ojc}v n} gi}vigie%
Kb fnv kx vi qcegie n} div ccevcj
bifiwi|oi|} biv xi|ak|bcemi
bcecgibiev"vcoie ne fi cagijkxie
f|ni `cc| biv =8) gi}vigie%
Fi kefi|pkioi|} qkk|}xijjie
iie ekg }vi|oi|i ynvl|infneg
qce fi vcoie ne xi|ak|bcemi
bcecgibiev ie fcc|bii qce
div ccevcj bie}ie fcv fi vcoie
bkiv ynvqki|ie% Jik Oi|ojcce pniv
fi |i}yjvcvie qce div wi|ijfwn`fikefi|pkio kko ne Eifi|jcef
vi|ygokbie0 Fi |i}yjvcvie
pn`e qkk| div Eifi|jcef}i
lif|n`a}jiqie pii| di|oielcc|%
Ci ipifipifi ocv xFi li}jn}}neg kb xi|ak|bcemi
bcecgibiev ne vi qki|ie jngv
}viif} bii| qkk| fi dcef% Bcc|
div n} ekkfpcoijn`o kb kx iieccevcj fnegie vi jivvie kb div pk
iamnev bkgijn`o ne vi |nmdvie%
Ne ii|}vi ne}vcevni dcegv fi
iaaimvnqnvinv qce xi|ak|bcemi
bcecgibiev ca qce fi qn}ni qce
fi fn|imvni ie fi NV"cafijneg qce
iie k|gcen}cvni kx fnv x|kmi}%
Qkjgie} div kefi|pkio n} div
giqcc| cefi|} g|kkv fcv div
xi|ak|bcemi bcecgibiev i|
ln` linfi cafijnegie cefi|} ynv
pniv ie bie ijocc| eniv gkif
lig|n`xv% Ccegipnie q|n`wij cjji
lif|n`a}x|kmi}}ie qce iie gkifwi|oiefi NMV"cafijneg cadceoijn`o
pn`e* }vijv Jik Oi|ojcce fcv fi NMV
lneeie iie lif|n`a iie diji g|kvi
}xiji| wk|fv% Kx iie gigiqie
bkbiev dil i iie NMV"cafijneg
fni cj} iie lijceg|n`oi cfqn}iy|
qkk|}vijjie fkiv% Bcc| ka fcv
}v|cvign}md kko gkif n}* n} fce ekg
fi q|ccg% Li}jn}}negie bkivie
ekg }viif} fkk| div bcecgibiev
giekbie wk|fie* kko cj gccv
NMV iie }viif} cmvniqi|i |kj}xijie ln` cjji lif|n`a}x|kmi}}ie%
Bcc| div n} kebn}oielcc|0 fi
}cbiewi|oneg vy}}ie NMV ie div
bcecgibiev wk|fv nevie}niqi|%
wi oyiiv i} gif bivi
x|| e|c }me|"wnmn
l|e0 l\0 x||cem bcece ||e cjje ce a| fn|mne%
8/7/2019 TOPdesk Magazine 2009 Nr 4
18/28
V|ief}
Xi|ak|bcemi bcecgibiev"
}v|cvignie ie fi nbxjibievcvni
fcc|qce bkivie gkif wk|fie
kqi|jigf ie ne kqi|iie}vibbneg
wk|fie fkk|giqki|f% Qcco pn`e
div qkk|cj vimden}mdi q|cgie kqi|
div gil|yno qce div xi|ak|bcemi
bcecgibiev"}~}viib fni iie
}v|ynoijljko qk|bie* pigvCef|ic ]mdieoi|"Wnmon0 Kqi|
fni vimden}mdi fnegie fieov fi
fn|imvni qcco eniv ec pkfcv ln` fi
NMV"cafijneg fi nef|yo kev}vccv
fcv div bcecgibiev eniv
wiiv wcv div ingiejn`o x|imni}
wnj% Bcc| fipi fnegie bkivie
cjjibccj ne occ|v gil|cmdv ie
li}jkvie pn`e qkk|fcv cmvni wk|fv
kefi|ekbie% Cefi|} dil `i iie
fyy| }~}viib gibxjibievii|f
fcv eniv fi neak|bcvni kxjiqi|vfni `i lijceg|n`o qnefv%
Fi g|kkvvi qce k|gcen}cvni}
}xiijv iie lijceg|n`oi|i |kj ne
fi }~}vibcvn}mdi kxpiv qce
xi|ak|bcemi bcecgibiev"
x|kmi}}ie% Fi ojinei kefi|eibi|*
fni pn`e xcxxiedinbi|} oiev*
fkiv xi|ak|bcemi bcecgibiev
nevyvnia% Ie fcv dkiav eniv }jimdv
vi pn`e* liwii|v Cef|ic ]mdieoi|"
Wnmon% Bcc| cj} i iie lixccjfi
lif|n`a}g|kkvvi dilv li|inov*
fce bkiv div }~}vibcvn}mdi|
wk|fie% Ie fkk| fi m|n}n} dillie
qiij lif|n`a}jinfi|} fcv ey kkofkk|% Pi oyeeie giwkke eniv
bii| cefi|}% Div gil|yno qce
xi|ak|bcemi bcecgibiev
n} iek|b vkigiekbie* wcev
cjji lif|n`qie wnjjie iie
acnjjn}}ibiev qkk|okbie%
Jik Oi|ojcce bi|ov kx fcv div eniv
cjjiie kb iie vimden}md }jynviefi
kxpiv qce fni x|kmi}}ie gccv% I| pnv
kko iie lijceg|n`o myjvyy|c}ximv
ne% Ne iie x|i}vcvnigi|nmdvimyjvyy| wk|fv fkk| fijigcvni ie
xc|vnmnxcvni iie gifiijfi qn}ni
gim|ii|f kb fi gi}vijfi fkijie
vi li|inoie% Fcv livioiev fcv `i
ecc| ccejinfneg qce fi |i}yjvcvie
fi bie}ie ne fi k|gcen}cvni
bkiv oyeeie ievdky}nc}bi|ie
kb cmvni vi kefi|eibie ie kx
fi kevwnooijnegie vi |icgi|ie%
Ne }kbbngi k|gcen}cvni} jyov fcv
bcooijn`oi| fce ne cefi|i% ]viif}
gijfv fcv fi nepiv qce fi bie}ie
fni i| wi|oie i|g lijceg|n`o n}
qkk| fi diji xi|ak|bcemi* cjfy}
Oi|ojcce%
nV"fi|}vigEcc}v iie vkiwn`fneg n}
iie figijn`o xi|ak|bcemi
bcecgibiev"}~}viib iie
qkk|wcc|fi% Iie nef|yowiooiefi
48) qce fi kefi|q|ccgfi xi|}keie
lioiev fcv fi x|kmi}}ie |kefkb
xi|ak|bcemi bcecgibiev
qi|livi|f bkivie wk|fie%
Fi vkieibiefi mkbxjitnvinvie fi lijceg}vijjneg qkk|
xi|ak|bcemi bcecgibiev diiav
cj} giqkjg fcv gi}vcefcc|fn}ii|fi
mcjmyjcvnix|kg|cbbc}* pkcj}
Itmij* ne qiij giqcjjie eniv
bii| qkjfkie cce fi in}ie
qce fi neak|bcvnilidkiavi%
34 V\IEF]
ocjnn ce e |e
bcece e|ee njecn |n|cn
jtnn ce |m |jnee
bjn e+ |me cecc|n|e
vj cecc|n|e en c| ne|m|e
Vkx 9 fkijie qce qi|livi|neg}nenvncvniqie ln` k|gcen}cvni}
34*9 )
39 *= )
3=*= )
3 )
l|e0 l\0 x||cem bcece ||e cjje ce a| fn|mne%
8/7/2019 TOPdesk Magazine 2009 Nr 4
19/28V\IEF] 3>
Qkjgie} div kefi|pkio pcj Itmij
}viif} qcoi| qi|qcegie wk|fie
fkk| gi}ximncjn}ii|fi }kavwc|i%
Ne qiij lif|n`qie li}vccv cj iie
ccevcj x|kg|cbbc} kb fi
xi|ak|bcemi qce qi|}mdnjjiefi
lif|n`a}x|kmi}}ie ne occ|v vi
l|iegie% Bii| fce fi dijav qce
fi |i}xkefievie gil|ynov 3 vkv =x|kg|cbbc}* bcc| ln`ec iiefi|fi
pija} vkv 1 qi|}mdnjjiefi cxxjnmcvni}%
Ynv fi cevwkk|fie ljn`ov fcv
fi oce} kx kefynfijn`odinf
}vi|o vkieiibv ecc|bcvi bii|
vkkj} qkk| div xi|ak|bcemi
bcecgibiev wk|fie gil|ynov%
ng|`xifi
qi|cfi|giIie bkgijn`oi kxjk}}neg n}
gievig|ii|fi }kavwc|i qkk|
div diji lif|n`a% Fce bkiv fi
nbxjibievcvni gkif wk|fie
qkk|li|inf* wcev div qi|qcegie qce
cjji li}vccefi neak|bcvni}~}vibie
lneeie iie k|gcen}cvni n} iie
neg|n`xiefi kxi|cvni0 I| pnv
qiij wi|o ie qiij gijf ne% Bcc|
}viif} bii| lif|n`qie dillie
fcv kqi| qkk| kei qi|}nke ka vdi
vd|yvd* jigv Jik Oi|ojcce ynv%
Cef|ic ]mdieoi|"Wnmon xjinv qkk|
vi|ygdkyfiefdinf0 Dki bii| i
wiiv dki livi|% Bcc| div dkiav
eniv cjvn`f iie gievig|ii|fi
kxjk}}neg vi pn`e* cj} fi gil|ynovi
x|kg|cbbc} bcc| gkif kx ijocc|
cce}jynvie% Fi nevi|acmi bkiv
mkbxcvnlij pn`e* cefi|} gccv divbn}% @i oyev imdv eniv viqiij vn`f
neqi}vi|ie kb ecc| div gi}mdnovi
x|kg|cbbc vi pkioie ie vi on`oie
ka div cce fi in}ie qkjfkiv% Cj} div
xi|aimvi }~}viib i| eniv vy}}ie pnv*
fce bcc| eniv% Cj} div eniv xc}v*
fce bcc| jniqi| iie Itmij"}diiv%
kqi|oixiifQkk| wijoi NV"kefi|}viyeneg i
ynvinefijn`o kko oni}v* lijceg|n`o
n} dki fi x|kmi}}ie pn`e negi|nmdv
ie wcv i| biv fi neak|bcvni
giliy|v% Ne g|kvi k|gcen}cvni} fkiv
nebnffij} ln`ec ijoi cafijneg cce
xi|ak|bcemi bcecgibiev0 D\B*
bc|oivneg ie acmnjnv~"cafijnegie%
Xi|ak|bcemi bcecgibiev n} iie
nevi|fn}mnxjnecn| qco fcv kqi|cj
oce wk|fie negipiv% Lijceg|n`on} fcv `i eniv cjjiie kx owcevnvinv
bcc| qkk|cj kx owcjnvinv jiv* wcev
mn`ai|} piggie kko eniv cjji}%
Bcc| fcv okbv wij gkif* fcc|
lie no qce kqi|vyngf* inefngv
Cef|ic ]mdieoi|"Wnmon%
8/7/2019 TOPdesk Magazine 2009 Nr 4
20/28
8/7/2019 TOPdesk Magazine 2009 Nr 4
21/28
Qje|0 Enij} Oynxi|* C|qnef Gcegc ie Bc|o qce Biy|} qce div Eifi|jcef}i kevwnooijvicb
8/7/2019 TOPdesk Magazine 2009 Nr 4
22/28
8/7/2019 TOPdesk Magazine 2009 Nr 4
23/28
8/7/2019 TOPdesk Magazine 2009 Nr 4
24/28
8/7/2019 TOPdesk Magazine 2009 Nr 4
25/28 9%
Iie okxxijneg vy}}ie iie }~}vib
bcecgibievvkkj ie div VKXfi}o"
mkegy|cvnilidii| wk|fv kqi|
div cjgibiie gi|icjn}ii|f
fkk| fi gigiqie} ynv fi }~}vibbcecgibievvkkj li}mdnolcc| vi
}vijjie ne iie pkgieccbfi qniw%
Fnv n} iie vclij ne $ln` qkk|oiy|.
iie fi|fi fcvclc}i* wcc|ne fi
}~}vib bcecgibievvkkj fi ne
VKXfi}o giwie}vi gigiqie}
wig}md|n`av% VKXfi}o nbxk|vii|v
qi|qkjgie} fi gigiqie} ynv fi
qniw% Iie qkk|liijf qce iie
fi|gijn`oi qniw n} vi qnefie kx fi
VKXfi}o"Mkbbyenv~0
dvvx}0++mkbbyenv~%vkxfi}o%mkb+}dkwvd|icf%xdx;v23
8/7/2019 TOPdesk Magazine 2009 Nr 4
26/28
8/7/2019 TOPdesk Magazine 2009 Nr 4
27/28
8/7/2019 TOPdesk Magazine 2009 Nr 4
28/28
VkXfi}o eifi|cf
Bc|vney} En`dkacce ))