Presentation Title
Presenter’s NameJob Title
Functional Use Cases
The social network for work.www.tibbr.com
Use cases by departments
Sales
Marketing
Human Resources
IT
Customer Support
Corporate communications
© 2013 TIBCO Software. All rights reserved. TIBCO confidential & proprietary information. 2
insales
sellingas a team
for
Private subject setup for the prospect
Sales team is setup to work on the account
Ted (AE) sends Updates coming from client site
remotely – team can start working
on the solution immediately
@ mention feature allows you to call out activities to people –trigger notifications –bringing in someone new to the post (not
in the subject)
@ mention feature
Photo is geotagged
Upcoming meetings / events
Client related documents
are stored in subject contex
Key information and resources can be setup on announcement area – customer contact info,
research, etc.
collaboratingon proposals
for
All team members can view document without leaving the page – keeping user
there
People being @ mentioned in the thread so that they
can be notified of an action / become aware of the post
Version one on proposal created by Ryan and posted
to Box and shared on subject with team – can be used with any doc sharing
Updates can be made to the document directly in Box – link is maintained
Document stored available here
real time updateson prospects
for
History of the subject –using Timeline – shows
all posts that were made during that period along
with new followers
Automated updates coming in from
Salesforce with regards to an opportunity –mapped to a subject
Starting from early days of prospect, Team is
notified of opportunity status change or
updates
getting answersfast
for
Viewing VP of Sales wall
He is following all his team
members and account subjects
He is following all his team
members and account subjects
People responding quickly from various
subjects with any answers or related
information
Many responses
Multiple responses coming
in very quickly within a very
short time frame
managingcustomer escalations
for
Account manager immediately gets notified and can
proactively contact the customer
Account manager requests support manager to give the issue highest priority as they are in the middle of a sales
cycle with the customer
Viewing another client subject previously closed and being
managed by the team
Automated post from Siebel system showing that there has been an escalation to severity
1 – critical
Long History, this facilitates the
introduction of new sales people to follow
the customer
inmarketing
collaboratingon collateral
for
Mark, the designer, has published some brochure designs to
the team for feedback in images
Private project subject for
marketing team to plan and coordinate
collateral development
Restricted to team members
only
All corresponding project documents are stored in the
subject files for later reference – can also be linked
to Box or other document management system
Denise, the VP of marketing has given her feedback and then Emily mentions Ellen, the copy writer to simplify the content – Ellen gets a notification of the same since she
is mentioned in the reply
more efficientmeetings
for
Viewing VP of Marketing wall
She is seeing updates of her various projects on the wall and sees the meeting invite to discuss in detail
the brochure design
Meeting has been created using Webex and
tibbr calendar feature
All other relevant meetings for Denise are shown in the right hand
column for upcoming meetings –that she has permission to see
Mark has updated the revised version of the document with the latest content
from Carl so that everyone can review the document before the meeting and pre-
prepare all their feedback and comments – leading to a more productive meeting
As it has been posted to the private subject, all followers see the meeting invite and can RSVP or add the event
to their outlook calendar
eventmanagement & planning
for
Viewing public subject for event planning a
product launch
Denise has published some pictures of the event venue
options and created a poll at the same time to get people’s votes on which one to choose
Open subject for anyone to follow, but primarily
catering to the marketing events planning team
Other links that are associated to the event planning process
are stored in the right hand side for reference
Other documents that are associated to the event
planning process are stored in the right hand side for reference
Denise has also asked for Carl to share some of the
registration stats from the previous year so they can see what they are trying to target
Carl shares some interesting charts and
data from previous events
As it is an open subject, all employees are free to express
their ideas and thoughts on how to make the event better
inhuman resources
new employeeintroductions
for
First post is from HR manager of the region who welcomes Ricky to the team and
shares some valuable
resources with him to get onboarded
Viewing new employee’s wall
New to tibbr widget on right helps them get
familiar with the tool and get fully setup on mobile
What’s happening and popular content below help them discover
new content and subjects that they should start followingWelcome posts
come in from everyone and
finally from his Manager who would like to connect and
have a meeting
employeeonboarding
for
Viewing local new hire
onboarding subject
managed by local HR team
Public subject available for
all to join
Subject tab for new hires available for users to click and get some useful information
on getting started
Ricky can find additional
information related to HR
policies in the files and links sections
Ricky, as a new employee has
posted a question about a good
family doctor in the area, to which
he has received several responses
immediately
New users click on the Subject page – New Hire resources and come to
this embedded ‘tibbr page’
Dynamically updated page –content can be kept up to date
by the HR team and the link will always be valid
Rich content – more user friendly with videos,
images and more
Gives the HR team the ability to add a little more
excitement to the page and embed the company’s culture
from the very beginning
recruitingbetter and faster
for
Within a day, there are several shares, mentions
and referrals to help close the position
Viewing pubic subject for posting new opportunities –
managed by talent recruitment
Ruth, talent manager, has posted an urgent job opportunity for a solutions consultant in Singapore across this subject, Singapore subject, Engineering
subject and a few more to make sure everyone that might be able to help see’s this post
Such a platform with it’s ability to cross post across subjects and share, make it much easier to spread the word on new openings and can help
companies save thousands on recruiters fees
Previous open positions
Useful documents in files section
inIT / support
crowdsourcing help
finding informationfaster
for
for
Public helpdesk subject managed by the IT group
Crowdsourcing :Carl has posted an issue about his Wifi problem
Multiple people are following
Emily from HR recently faced a similar problem and has posted her solution within minutes of seeing it
Jeff (official helpdesk team) responds confirming Emily’s answer
Finding information quickly
Useful IT documents in links section
Finding information quickly
Useful IT documents in files section
Search within subject
Link to other app
Looking at view after user has clicked on the ‘Mavericks’ tag
to see all related posts
Users can continue to click through more tags on
filtered results to find the post they are looking for
Search within subject
Users can quickly find related posts on
the issue
incommunications
broadcasting news and updates
getting rapidfeedback
for
for
Announcement posts on right side
appear on everyone’s walls,
as do events
Announcement subjects – go to
everyone as communications
– no need to subscribe to the
subject. Managed by Corp Communications
Enabling Video
streaming from any public /
internal video source
Use for CEO messages / announcements –
press releases, annual reports, events,
announcements, etc.
Reach the entire company easily
Users cannot reply – only like posts or respond
to a survey
History of all the previous
announcements
Owners of the subject, can act on it
The social network for work.
www.tibbr.com
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