The User Profile Service failed the logon. User Profile cannot be loaded Error in Windows 7 Fixed

6/19/2014

Error in Windows 7: The User Profile Service failed the logon. User Profile cannot be loaded

This document pertains to computers with Windows 7.

When you log on to the computer, you receive the following error message: The User Prof i le Service failed the logon. User prof i le cannot be loaded. Sometimes logging on after a system shutdown and restart can resolve the error. If not, the User profile may be corrupted. In that case, copy the user's f i les to a new user account and Completely remove the corrupted account from the computer. Follow the steps i n this document, i n order, until the problem i s resolved.

Step 1: Shut down and then restart the computer

Shutting down the computer completely and then turning it on can resolve this error and allow you to log into the user account. Follow these steps to completely shut down the computer and turn it on again:

1. Shut down the computer (do not restart). 2. After the computer has shut down completely, wait 5 seconds and then turn on the computer. 3. Try to log on to the user account that had the problem.

If you are able to log on to the account, the issue is resolved.

If you are not able to log on, the account may be corrupted. Continue to the next Step.

Step 2: Check for HP Simple Pass Software

Use the following steps to check to see if HP SimplePass is installed and to rename a executable file that may be causing the problem:

1. Restart the computer and immediately begin pressing the F8 key repeatedly. 2. From the Windows Advanced Options Menu, use the arrow keys to select Safe Mode , and press

ENTER .

3. Click Start and then type truesuiteservice.exe into the search field. 4. Look for truesuiteservice.exe in the list of search results:

If truesuiteservice.exe is not shown in the results list, Skip to the next section: Step 3: Create a new copy of your user account.

If truesuiteservice.exe appears in the list of search results, rename this file to:truesuiteservice.backup

NOTE: Renaming this file can prevent Simple Pass automatic Web page logins using a fingerprint Reader. Uninstalling Simple Pass and reinstalling the latest version may fix this problem.

5. Restart the computer and log in.

Step 3: Create a new copy of your user account

If you have tried Step 1 and still receive the error when trying to log into the user account, the account may be corrupted. Create a new account and copy the files from the old account before deleting the old account. Follow these steps to create a new user account:

1. Click Start , and then click Control Panel . 2. Under User Accounts and Family Safety, click Add or remove user accounts.

Figure 1: Add or remove user accounts

If prompted, enter the Administrator password or click Continue. 3. Click Create a new account. 4. Type the name for the new account, click an account type, and then click Create Account .The

new account is created. After you create the new user account, follow these steps to copy the files from the old account to the new one:

NOTE: You must have at least three user accounts on the computer to complete these steps, including the account you just created

1. Log on as a user other than the new user you just created or the user whose files you want to copy.

2. Click Start , and then click Documents .

3. Press Alt to open the menu bar, click Tools, and then click Folder Options . Figure 2: Tools menu

4. Click the View tab, select Show hidden files and folders , then remove the check next to Hide

protected operating system files . Figure 3: View tab

5. Click Yes in the Warning window that displays. Figure 4: Warning

6. Click OK . 7. Go to the C:\Users\Old_Username folder, where C is the drive with Windows installed, and

"Old_Username" is the name of the user profile whose files you want to copy. Figure 5: Old user folder

8. Select all of the files and folders in this folder, except the following files:

Ntuser.dat

Ntuser.dat.log

Ntuser.ini 9. Press Alt to open the menu bar, click Edit, and then click Copy. 10. Go to the C:\Users\New_Username folder, where C is the drive with Windows installed, and

New Username is the name of the new user profile you created. 11. Press Alt to open the menu bar, click the Edit menu, and then click Paste. 12. Log on as the new user and check for the files you copied over.

If the files have transferred, continue with the next Step to delete the old profile.

If the files have not transferred, repeat this Step to transfer the files. NOTE: If you have e-mail messages you want to save that are in an e-mail program, such as Windows Mail, import your e-mail messages and addresses to the new user profile before you delete the old profile.

Step 4: Completely remove the profile using the Microsoft Fix it Solution

Now that you have copied the files from the corrupted user account, you can completely

remove that profile from the computer. To remove the user profile, click the Microsoft

Fix it Solution :

Note

Known Causes:

The C:\Users\(user-name) user profile folder was manually deleted instead of

properly deleting the user account through User Accounts in the Control Panel.

A user profile that is manually deleted does not remove the security identifier (SID)

from the profile list in the registry. Since the SID is still present, Windows 7 will still

try to load the profile by using the ProfileImagePath that points to a nonexistent

path. Therefore, the profile cannot be loaded.

The C:\Users\(user-name) user profile folder itself was manually renamed,

instead of using the proper method in this tutorial.

An unknown issue with the user profile entering into a backup state occurred.

Corrupted user profile.

Occasionally, Windows 7 might not read your user profile correctly, for example, if

your antivirus software is scanning your computer while you try to log on. Try

restarting your computer and logging on with your user account again to resolve the issue before following the options below.