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Page 1: The Transformation of Healthcare

HP TECHNOLOGY@WORK 2011THE INSTANT-ON ENTERPRISE IS HERE

The Transformation of Healthcare

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2 ©2010 HP Confidential

DIGITAL HOSPITAL – BUSINESS VALUE FRAMEWORK

BUSINESS INITIATIVES(Strategy/Priority Language)

OPERATING KPIs-------------------------------PROCESS/FUNCTION

EXECUTIVE KPIs(Direction)

CORE KPIs(Direction)

Reduce Complexity and

Cost of IT Infrastructure

Datacenter Economics aligned to Dynamic

Business Needs

ULTIMATE BUSINESS GOAL

COST CONTAINMENT---------------------------

Cut Operating Expense

HIGH QUALITY PATIENT CARE AT REASONABLE COST

Technology & Information Governance

HP SOLUTIONINITIATIVES

QUALITY OF CARE----------------------------

Minimizing Medical Errors

• Decrease costs per bill and per claim• Decrease cost of compliance --------------------Process Design

• Adhere to all compliance requirements• Reduce cost of IT• Integrate Information

• Secure Information-----------------------

IT Solutions Implementation in time, inbudget

COMPLIANCE----------------------------

100% compliance (HIPAA, JACHO, HITECH etc.)

COST-------------

5% Decrease

Cut Enterprise Costs

Adopt IT forProcess and Productivity

Improvement

Offer more patient care options every year --------------------Collaborative Treatment Teams

SecurityService Mgmt

Mobility

ERROR RATE---------------

Errors: 0% in 5 years

Create Innovative, Error-proof, more Productive Digital Clinical

Processes

• 100% compliance• 100% Data Integration• Use of analytics in ALL decision making--------------------Disease Mgmt.

Business Intelligence & Analytics, Integration

Unified Communication & Messaging

Clinical Productivity Increase 10%--------------------Clinical & Patient communications

LENGTH OF STAY----------------------------

Decrease

VIOLATION RATE-------------

10% Decrease

PATIENT THROUGHPUT---------------

Increase: 10% per year

In-patients per bed per year----------------------------

Increase

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3 – 7 KMThe average walking distance of a nurse

during a typical shift

Source: Jones (BMJ 1996;312:1542), Clement (BMJ 2006;333:911)

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19%The average proportion of time a nurse spends on

direct patient care on the active nursing part of a shift

Source: The Permanente Journal Summer 2008: A 36-Hospital Time and Motion Study: How Do Medical-Surgical Nurses Spend Their Time?

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THE COMPLEXITY OF HEALTHCARE DELIVERY

Source: Life Magazine 1993

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WHERE DO WE START – THE PATIENT JOURNEY

– Patient care is delivered by one or more Care teams:

• Electronic health record (EHR) is the “One Truth” of a Patient’s care history, status and location. EHR should accompany a patient everywhere in the care cycle

• Resources are brought to the patient anywhere anytime

• Collaborate real-time to execute patient care cycle

–Medicine is a Collaborative ScienceNetwork & Communications are in the Path of Care

Cost QualityTime

t1PatientEvent

PatientOutcomet2

PATIENT CARECYCLE

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• Digital Everything• Real Time Health Systems• Explosion of applications & devices• Sensor technology • Mobile Devices• EMR• Virtualization

“IT & Communications are increasingly inseparable from business and care processes.

IT & Communications operation are increasingly intertwined with traditionally segregated biomedical device management. “

© 2010 Gartner, Inc. 18 November 2010/ID Number: G00208546

Powered by Communications, IT Technology & Partnerships

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HEALTH CARE TECHNOLOGY CONVERGENCE

CommunicationsMedical Facilities

Information

Technology Integration

Pervasive technology integration enabling a real-time information

environment and intelligent/automated workflow orchestration

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Applications - Network – Convergence - Innovations

Consult – Prescription – Delivery – Analyze – Intelligence

Admission – Bed Assigned – Patient Services – Cleaning – Discharge

Patient Alarm – Notification – Dispatch – Resolve

Tele-Service – Conversation – Appointments – Post-Care

HIS – PACS – EMR – COPE ….

– CCTV – Geo-Location - SmartBuilding

Medical Care Pathway

Welcome & Patient Stay

Nurse-Patient

Integrated Care…….

The Digitalization “Transformation” of the Hospital

EMR

Admin MedicalTechnoMedical

NursingHospital

Patient

Home Care & Virtual Clinic

HC AuthorityGP

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OUR SOLUTIONS & SERVICES OFFERING

TelemedicineMobility

provide ubiquitousconnectivity regardless of

device or technology

Coms & Collaboration

Enabling patients, care

providers, family to connect &

collaborate in real time

Providing access to

quality care & reducing cost of

care through intelligent

application of technology

Patient Services

Provide best inclass patient and future

patient care

Best practices Blueprints

Business Assessment

data centers, metro area networks,local area

networks and remote workers

ConnectivityWorkflow

Optimization

Improvingprocesses & operations

for increasedefficiency

InnovationNew Generation of Service Delivery and Patient, engagement solutions

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•Telemonito-ring (Home, Hospital)•Device integration•Call Center

•Patient bedsideinteractive services &

•TelemedicineCollaboration

•Video & conferencing solutions (Web, audio, video, IM)

HP DIGITAL HOSPITAL SOLUTIONS FRAMEWORK

IP Telephony, PBX replacement

Presence, Instant Messaging, Unified Messaging

Workflow Management / integration

Directory Integration

RFID enabledlocation

& trackingServices

•Hospital messaging & alerts•Mobile nurse call•Orders & results alerts

•Asset tracking•Patient & staff safety•“Temperature monitoring” (blood/drugs)

•Electronic whiteboard•Integration to hospital ward mgmt system

•Integration •Single access to records & images• EPR / CIS / HIS• Lab IS• Diagnostic devices

Mana

gem

ent,

Q

oS, U

ser

Adm

in

Data Centre, Managed

Services, Hosting / SW as a

Service

Converged Network, Upgrade & Security services

Wired & Wireless

Voice, Data, Video

Strategy, Planning & Consultancy

Partners

Partners

Partners

Pa

rtne

rsPartners Partners

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Key Takeaways

Healthcare services are in a dire need of a paradigm shift in terms of providing care more efficiently; current course and speed is unsustainable

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Technology convergence in healthcare presents a unique opportunity to innovate in the application of information integration

Healthcare IT needs to leverage major technology trends to overcome barriers to adoption and fully seize the opportunity

HP Digital Hospital enables healthcare organizations to create the real time, pervasive information environment necessary for the efficient application of IT in healthcare and realization of it’s true intrinsic value

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