1. The mobile office and the knowledge worker Sotiris
Karagiannis IT Architect Director of Commercial Operations, N.
& W. Greece, Space Hellas S.A.
2. Mobility: The real numbers
3. Challenges Organizations face Supporting work-life balance,
Attracting and retaining talent, Improving job satisfaction and
Managing global deployment To meet these challenges effectively,
companies are increasingly embracing mobile work strategies.
4. Defining the Mobile Worker Busting the 3 Myths MYTH #1 :
Mobile workers are young females TRUTH: Most mobile workers are
more than 40 years old, 65/35 male-to-female ratio MYTH #2 : Mobile
workers are mainly technology workers performing individual,
lower-skilled tasks TRUTH: Most mobile workers occupy professional,
managerial and executive positions MYTH #3 : Only specialist
workers (e.g., salespeople, auditors, consultants) spend
significant periods away from the office TRUTH: All levels of staff
in an organization are working outside the office (with
customers)
5. Knowledge & Mobile Workers Over 40% in Managerial
positions Leaders (13.3%) Consultants (13.1%) Problem Solvers
(8.2%) Coordinators (7.5%) Subject-Matter Experts (6.5%) Mature:
65% were more than 40 years old Family-oriented: 82% were married
or living with a partner Hardworking: 75% were working more than 40
hours per week Professionals: More than 80% held professional,
managerial or executive positions
6. Where is the mobile Office ? need for team space at primary
location Need for conference room space No need for individual
space at employer locations Mobile Workers do their best
independent work at home find collaboration to be positive Could
use social enterprise toolset
7. The Mobile Knowledge Workers Challenge Focus on his work
Share Knowledge Keep up with Team Be part of the Social
Enterprise
8. Cost of Knowledge Sharing in the Enterprise Mobile Workforce
Problem #1 : Fragmented communication and collaboration tools for
knowledge sharing $26,250 Per Year / Per Employee Cost of using
fragmented services for knowledge workers Contacting People
Scheduling meetings 14hrs a week Duplicating Communication Finding
Key Information 59minutes 26minutes 31minutes 54minutes Problem #2:
No motivation to share valuable tacit knowledge?
9. Knowledge in the Social Enterprise: Your network in and out
of the company conferencing E-mail Chat Other s Workspace Voice
Chat Who You Dont Know In Your Company
10. New Knowledge Sharing tools Legal Financial services
Construction Energy/ Oil Business Consulting Pharmaceutical
11. The 4 steps to Knowledge Sharing GET RESULTS help employees
effectively share and capture knowledge across departments help
managers motivate professionals to share knowledge and monitor it 1
Identify the right internal experts, and approach them at the right
time Search for and connect people Light-weight but powerful
realtime communication and collaboration tools 2 Communication
Toolset Record, edit, curate and share valuable knowledge with ease
3 Knowledge Capture and Re-use View personal and departmental
knowledge sharing activities and objectives. 4 Analytics
12. Knowledge + Mobile = Performance Knowledge Transfer Impacts
Performance Mobility Amplifies Synchronous Knowledge Sharing There
is now disruption on how individual knowledge workers apply
knowledge processes to support their dayto-day work activities
(problem solving) and learning practices. The future is
interesting
13. Thank you Contact : Sotiris Karagiannis IT Architect
Director of Commercial Operations, N. & W. Greece, Space Hellas
S.A. Email : [email protected] Twitter : @skaragiannis Linkedin:
http://linkedin.com/in/karagiannis